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Getting aquainted with M.B.;have questions


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:D HI !

I got an error message while updating: 'program error updating,0,0 '. No address found. What do I do about this ?

Also, what is File Assasin?

Should Proxy server be checked? (It isn't now)

I just did updates, & then needed to do more. I guess there are different types of updates, so do 'em all as often as needed ?

Where on this site can I find answers in order to do it myself next time ?

Thanks ! :lol:

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  • Root Admin

Hello and Welcome to Malwarebytes

Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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Hello and welcome, sunandroses: :)

EDIT: Please follow Forum Admin AdvancedSetup's instructions. Answers to a couple of your simpler, general questions are below, though. :)

I just did updates, & then needed to do more. I guess there are different types of updates, so do 'em all as often as needed ?

From time to time, a few times a year, the MBAM PROGRAM will be updated.

Let's say that you have just installed the current version, 1.70.

A few times a year, there will be new version released.

You will want to update that to the most current version when it is released.

The program can be configured to check for these occasional PROGRAM updates.

Several times a day (avg 10-12, sometimes more), the malware DATABASE is updated.

If you are running the MBAM PRO free trial or the paid, licensed version of MBAM PRO, it can be configured to update automatically with the scheduler.

If you are only using the Free version (manual, on-demand scans only), then you'll want to manually check for database updates each time before you run a scan.

(The PRO version can also be configured to scan automatically, on schedule, too.)

http://www.malwareby...warebytes_free/

Where on this site can I find answers in order to do it myself next time ?

The KB has articles, how-to topics and videos on a wide range of topics: http://helpdesk.malw...ytes.org/forums

Thanks ! :lol:

The other members & staff will have additional information for you.

HTH

daledoc1

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Hi:

Good job! :)

It sounds as if you were able to run both tools (DDS and mbam-check), right?

To attach the logs (DDS.txt, attach.txt and checkresults.txt) to your next reply, follow these steps:

1. Scroll down to & click "More Reply Options" at the bottom right of the page.

Then locate the paperclip at the bottom left of the page.

2. Click "Browse".

3. Navigate to the file & select (highlight) it.

4. Then click "Open".

5. Then "Attach this File".

Repeat steps 2-5 for each of the requested logs (they will all be txt files).

AdvancedSetup will review them when he returns and he'll advise you further.

Thanks!

daledoc1

post-29793-0-84357400-1360531456.png

post-29793-0-97526500-1360531462.png

post-29793-0-85374000-1360531470.png

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Hi:

Well, darn, I thought those instructions were pretty clear, but I guess not. :(

I've added a bit more information -- perhaps it will be more clear?

To attach the logs (DDS.txt, attach.txt and checkresults.txt) to your next reply, follow these steps:

1. Scroll down to & click on the "More Reply Options" button at the very bottom right of the forum page in your topic.

That will open up the message pane.

>>> Then, look over at the bottom LEFT right under the message pane (It's not at the very bottom of the web page) and find the big paperclip at the left side of the page underneath the blank message pane.

Then follow the same instructions as before, using the illustrations as a guide....

2. Click "Browse".

3. Navigate to the file & select (highlight) it.

4. Then click "Open".

5. Then "Attach this File".

Repeat steps 2-5 for each of the requested logs (they will all be txt files).

AdvancedSetup will review them when he returns and he'll advise you further.

If you're still having trouble attaching the logs, even with this tutorial, then the best bet might be to open a ticket directly at the help desk.

The support team will assist you via email, rather than here at the forum, if that is easier for you.

To open a ticket, please go to this link >>RIGHT HERE<< and complete the form.

A member of the support team will reply to you by email and assist you further.

Sorry my instructions didn't work.

(Perhaps another forum member or staff can explain it better. :( )

Thanks for your patience. :)

daledoc1

post-29793-0-04527800-1360621723.png

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