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Trojan.Ransom & PUM.UserWLoad won't remove on restart


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Welcome to the forum. Please do this if you can.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

http://tigzy.geeksto...ueKillerX64.exe <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

¤¤¤ Registry Entries : 27 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : ExtremeBoot (C:\Users\Gabriella\AppData\Local\Temp\ExtremeBoot.exe) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Run : Skype (C:\Users\Gabriella\AppData\Roaming\skype\skyrpe.exe) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Run : ATI (C:\Users\Gabriella\AppData\Roaming\5251DA.exe) -> FOUND

[RUN][ROGUE ST] HKCU\[...]\Run : ImNLvImO (C:\Users\Gabriella\AppData\Local\Temp\80981.exe) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Run : MTk2RTY3QTg0QjI2NjQyRT (C:\Users\Gabriella\modsyn.exe) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Run : Synaptics Pointing Device Driver ("C:\Users\Gabriella\AppData\Roaming\SynTPEnh.exe") -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Run : Facacf (C:\Users\Gabriella\AppData\Roaming\Facacf.exe) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Run : winhostcl (C:\Users\Gabriella\AppData\Roaming\Microsoft\winhostcl.exe) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Run : AdobeAIR (C:\Users\Gabriella\AppData\Local\Temp\AdobeAIR.exe) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Run : Firefox (C:\Users\Gabriella\AppData\Local\Temp\CMD.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : ExtremeBoot (C:\Users\Gabriella\AppData\Local\Temp\ExtremeBoot.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : Skype (C:\Users\Gabriella\AppData\Roaming\skype\skyrpe.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : ATI (C:\Users\Gabriella\AppData\Roaming\5251DA.exe) -> FOUND

[RUN][ROGUE ST] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : ImNLvImO (C:\Users\Gabriella\AppData\Local\Temp\80981.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : MTk2RTY3QTg0QjI2NjQyRT (C:\Users\Gabriella\modsyn.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : Synaptics Pointing Device Driver ("C:\Users\Gabriella\AppData\Roaming\SynTPEnh.exe") -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : Facacf (C:\Users\Gabriella\AppData\Roaming\Facacf.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : winhostcl (C:\Users\Gabriella\AppData\Roaming\Microsoft\winhostcl.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : AdobeAIR (C:\Users\Gabriella\AppData\Local\Temp\AdobeAIR.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Run : Firefox (C:\Users\Gabriella\AppData\Local\Temp\CMD.exe) -> FOUND

[RUN][sUSP PATH] HKLM\[...]\RunOnce : Z1 (cmd /c "C:\Users\Gabriella\Desktop\mbar\mbar.exe" /cleanup /s) -> FOUND

[sHELL][sUSP PATH] HKCU\[...]\Windows : Load (C:\Users\Gabriella\Local Settings\Temp\msdxvmia.com) -> FOUND

[sHELL][sUSP PATH] HKUS\S-1-5-21-512208191-3656674258-1069655197-1000[...]\Windows : Load (C:\Users\Gabriella\Local Settings\Temp\msdxvmia.com) -> FOUND

Now click Delete on the right hand column under Options

Next.............

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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OK...Good > 2 more scans to run..easy to do!

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

  1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  2. Now click on the Search tab.
  3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

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Some adware found....lets clear it out.....

  1. Please re-run AdwCleaner
  2. Click on Delete button.
  3. Confirm each time with OK if asked.
  4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!

MrC

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Attached is AdwCleaner[s1].txt

And contents of checkup.txt:


Results of screen317's Security Check version 0.99.57
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 9
[b][u]``````````````Antivirus/Firewall Check:``````````````[/b][/u]
AVG Anti-Virus Free Edition 2013
Antivirus up to date!
[b][u]`````````Anti-malware/Other Utilities Check:`````````[/b][/u]
Malwarebytes Anti-Malware version 1.70.0.1100
Java(TM) 6 Update 20
[color=red][b]Java version out of Date![/b][/color]
Adobe Flash Player 10 [color=red][b]Flash Player out of Date![/b][/color]
Adobe Flash Player 10.3.181.34 [b][color=red]Flash Player out of Date![/color][/b]
Google Chrome 19.0.1084.56
Google Chrome 24.0.1312.57
[b][u]````````Process Check: objlist.exe by Laurent````````[/b][/u]
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
AVG avgwdsvc.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
[b][u]`````````````````System Health check`````````````````[/b][/u]
Total Fragmentation on Drive C:
[b][u]````````````````````End of Log``````````````````````[/b][/u]

AdwCleanerS1.txt

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Java™ 6 Update 20 <---please uninstall from add/remove programs

Java version out of Date! <-------Download and install the latest version from Here

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

Adobe Flash Player 10 Flash Player out of Date! <----uninstall from add/remove programs

Adobe Flash Player 10.3.181.34 Flash Player out of Date! <---check for an update if available

You have out dated programs on the system which are vulnerable to malware.

Please update or uninstall them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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