Suspect malware of some form. Persistent BSODs

[Tonyadjjg9jj]

Been having problems with my computer for awhile. I have suspected perhaps malware, no particular reason. I have experienced BSOD, random file and setting changes, etc.. Hoping to hear what the experts think! Thanks for your time guys!

I ran rogue killer as well which found 2 problems in registry>

¤¤¤ Registry Entries : 2 ¤¤¤

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

Not sure what that means. I can post the entire log if needed. For now i just added the dd.scr logs.

dds.txt

attach.txt

[Tonyadjjg9jj]

Oh by the way I didnt click delete in rogue killed, figured I should wait and hear back

[Maniac]

Hello Tonyadjjg9jj and ! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
  

Anti-Virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. My suggestion is to uninstall avast! Free Antivirus and to keep Bitdefender Total Security 2013. Restart your computer and let me know how are things then.

[Tonyadjjg9jj]

I actually only installed avast! tonight to run an additional scan. I thought I disabled it, but will uninstall it right now.

[Tonyadjjg9jj]

Ok done. I had malwarebytes previously installed as well with superantispyware but they were causing conflicts and bitdefender wouldnt even start.

[Maniac]

So now BitDefender is working? Do you still have BSOD?

[Tonyadjjg9jj]

Well my problem wasnt bitdefender. I have just been trying different software trying to figure out if I have a malare problem. Bitdefender has been working pretty well otherwise

[Tonyadjjg9jj]

But toanswer your question the BSOD have occured before I was running multiple AV programs. Have been for some time I cant figure it out and other suspicious activity I just wanted to know if I was had some infection that the programs were missing.

[Maniac]

Keep monitor your system for BSOD in this moment. Meanwhile, let's check your system for malware.

Step 1

• Launch Malwarebytes' Anti-Malware
  
• Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  
• Go to Scanner tab and select Perform Quick Scan, then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

Step 2

Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
  
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
  
• Use Notepad to open the logfile located at C:\Program Files\ESET\Eset Online Scanner\log.txt
  
• Copy and paste that log as a reply to this topic
  

In your next reply, post the following log files:

• Malwarebytes' Anti-Malware log
  
• ESET Online Scanner log

[Maurice Naggar]

Closed due to no timely response.