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MB error updating/potential proxy infection


stfrsl
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Hello,

I have recently posted in the PC help section of the forums regarding my problem with updating malwarebytes, and really any non-microsoft software. Whenever I try to update malwarebytes I get a the PROGRAM_ERROR_UPDATING(0,0,I/O error) message. I know that this computer used to run a Norton Internet Security program and I have tried to delete this program with no success. I have attatched the requested logs/files. Please let me know if you can be of any assistance.

Thank you.

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_29

Run by Frank at 14:08:02 on 2013-01-31

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1535.763 [GMT -6:00]

.

AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}

AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

FW: Norton Internet Security *Enabled*

.

============== Running Processes ================

.

c:\Program Files\Microsoft Security Client\MsMpEng.exe

C:\Program Files\Ahead\InCD\InCDsrv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Comodo\Dragon\dragon_updater.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\PnkBstrA.exe

C:\WINDOWS\system32\java.exe

C:\Program Files\TeamViewer\Version8\TeamViewer_Service.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

C:\WINDOWS\System32\svchost.exe -k NetworkService

C:\WINDOWS\System32\svchost.exe -k LocalService

C:\WINDOWS\System32\svchost.exe -k LocalService

C:\WINDOWS\System32\svchost.exe -k imgsvc

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uWindow Title = Microsoft Internet Explorer provided by CenturyTel

uSearch Bar = hxxp://inboxtoolbar.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language

uSearch Page = hxxp://www.google.com

uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8

mWindow Title = Microsoft Internet Explorer provided by CenturyTel

uProxyServer = 192.168.1.1:80

uURLSearchHooks: {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - <orphaned>

BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} -

BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} -

BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: LastPass Vault: {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - c:\program files\lastpass\LPToolbar.dll

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: LastPass Toolbar: {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - c:\program files\lastpass\LPToolbar.dll

EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Washer] c:\program files\washer\washer.exe /0

uRunOnce: [shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~2.EXE -Update -1103472 -"Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.3; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; yie8)" -"http://www.miniclip.com/games/shooting-cybertrash-xl/en/"

uRunServicesOnce: [washindex] c:\program files\washer\washidx.exe

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto

mRunServicesOnce: [washindex] c:\program files\washer\washidx.exe "Frank"

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:145

IE: &Search - <no file>

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html

IE: LastPass - c:\documents and settings\frank.frank-vm4yc7dlu\local settings\application data\lastpass\context.html?cmd=lastpass

IE: LastPass Fill Forms - c:\documents and settings\frank.frank-vm4yc7dlu\local settings\application data\lastpass\context.html?cmd=fillforms

IE: {43699cd0-e34f-11de-8a39-0800200c9a66} - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - c:\program files\lastpass\LPToolbar.dll

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - hxxp://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab

DPF: {33564D57-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/D/0/D/D0DD87DA-994F-4334-8B55-AF2E4D98ED0C/wmv9dmo.cab

DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} - hxxp://www.symantec.com/techsupp/activedata/nprdtinf.cab

DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} - hxxp://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab

DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1355462224863

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -

TCP: NameServer = 216.114.192.10 216.114.208.186

TCP: Interfaces\{166D28F0-0856-428C-9A70-E15CD8DA88A7} : DHCPNameServer = 216.114.192.10 216.114.208.186

Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.56\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\frank.frank-vm4yc7dlu\application data\mozilla\firefox\profiles\ayv8rio8.default\

FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=

FF - prefs.js: browser.search.selectedEngine - Ask.com

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/

FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-&p=

FF - prefs.js: network.proxy.type - 0

FF - component: c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\coffplgn_2011_7_0_8\components\coFFPlgn.dll

FF - component: c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\ipsffplgn\components\IPSFFPl.dll

FF - component: c:\documents and settings\frank.frank-vm4yc7dlu\application data\mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@lplay.com\components\lptlf.dll

FF - component: c:\documents and settings\frank.frank-vm4yc7dlu\application data\mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@lplay.com\components\lptlf2.dll

FF - component: c:\documents and settings\frank.frank-vm4yc7dlu\application data\mozilla\extensions\{ec8030f7-c20a-464f-9b0e-13a3a9e97384}\textlinks@lplay.com\components\lptlf3.dll

FF - component: c:\program files\siteranker\firefox\components\siterank.dll

FF - plugin: c:\documents and settings\all users.windows\application data\nexonus\ngm\npNxGameUS.dll

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\google\google updater\2.4.2432.1652\npCIDetect14.dll

FF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll

FF - plugin: c:\program files\livingplay games\nplplaypop.dll

FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

FF - plugin: c:\program files\netscape\communicator\program\plugins\npaudio.dll

FF - plugin: c:\program files\netscape\communicator\program\plugins\npavi32.dll

FF - plugin: c:\program files\netscape\communicator\program\plugins\npdrmv2.dll

FF - plugin: c:\program files\netscape\communicator\program\plugins\npdsplay.dll

FF - plugin: c:\program files\netscape\communicator\program\plugins\npnul32.dll

FF - plugin: c:\program files\netscape\communicator\program\plugins\NPQTW32.DLL

FF - plugin: c:\program files\netscape\communicator\program\plugins\npwmsdrm.dll

FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll

FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll

.

---- FIREFOX POLICIES ----

FF - user.js: yahoo.homepage.dontask - true

.

============= SERVICES / DRIVERS ===============

.

R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 193552]

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1207000.00d\symds.sys [2012-1-30 340088]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1207000.00d\symefa.sys [2012-1-30 744568]

R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\bashdefs\20120121.002\BHDrvx86.sys [2012-1-23 820344]

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]

R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]

R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1207000.00d\ironx86.sys [2012-1-30 136312]

R2 DragonUpdater;COMODO Dragon Update Service;c:\program files\comodo\dragon\dragon_updater.exe [2012-3-28 407288]

R2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-11-13 204800]

R2 TeamViewer8;TeamViewer 8;c:\program files\teamviewer\version8\TeamViewer_Service.exe [2013-1-24 3467768]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-12 106104]

R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\ipsdefs\20120131.002\IDSXpx86.sys [2012-1-31 356280]

S2 AMPingService;AMPingService; [x]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 gupdate1c9d6fc974d8574;Google Update Service (gupdate1c9d6fc974d8574);c:\program files\google\update\GoogleUpdate.exe [2009-5-17 133104]

S2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.7.0.13\ccsvchst.exe [2012-1-30 130008]

S3 cpuz132;cpuz132; [x]

S3 dc3d;MS Hardware Device Detection Driver (USB);c:\windows\system32\drivers\dc3d.sys [2012-4-5 45288]

S3 NAVENG;NAVENG;c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20120131.032\NAVENG.SYS [2012-2-1 86136]

S3 NAVEX15;NAVEX15;c:\documents and settings\all users.windows\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.5.0.125\definitions\virusdefs\20120131.032\NAVEX15.SYS [2012-2-1 1576312]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

S4 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2012-7-11 116608]

.

=============== Created Last 30 ================

.

2013-01-31 04:31:45 60872 ----a-w- c:\documents and settings\all users.windows\application data\microsoft\microsoft antimalware\definition updates\{64dc7101-6107-495f-b511-b773f2e28dd4}\offreg.dll

2013-01-31 03:24:15 6991832 ----a-w- c:\documents and settings\all users.windows\application data\microsoft\microsoft antimalware\definition updates\{64dc7101-6107-495f-b511-b773f2e28dd4}\mpengine.dll

2013-01-30 03:24:17 6991832 ----a-w- c:\documents and settings\all users.windows\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll

2013-01-29 03:03:22 -------- d-----w- c:\documents and settings\frank.frank-vm4yc7dlu\application data\Malwarebytes

2013-01-29 03:03:00 -------- d-----w- c:\documents and settings\all users.windows\application data\Malwarebytes

2013-01-29 03:02:56 21104 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-01-29 03:02:56 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-01-25 02:27:26 -------- d-----w- c:\program files\TeamViewer

2013-01-24 05:03:25 -------- dc-h--w- c:\windows\ie8

2013-01-24 01:18:47 11004488 ----a-w- c:\program files\common files\lpuninstall.exe

2013-01-24 01:17:44 -------- d-----w- c:\program files\LastPass

2013-01-24 01:17:44 -------- d-----w- c:\documents and settings\frank.frank-vm4yc7dlu\local settings\application data\LastPass

2013-01-22 02:43:51 -------- d-----w- c:\documents and settings\frank.frank-vm4yc7dlu\application data\SUPERAntiSpyware.com

2013-01-22 02:43:09 -------- d-----w- c:\program files\SUPERAntiSpyware

2013-01-22 02:43:09 -------- d-----w- c:\documents and settings\all users.windows\application data\SUPERAntiSpyware.com

.

==================== Find3M ====================

.

2013-01-30 10:53:21 232336 ------w- c:\windows\system32\MpSigStub.exe

2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll

2012-11-15 05:41:41 45832 ----a-w- c:\windows\system32\certsentry.dll

2012-11-13 01:25:12 1866368 ----a-w- c:\windows\system32\win32k.sys

2012-11-06 02:01:39 1371648 ------w- c:\windows\system32\msxml6.dll

2005-12-14 15:04:37 0 --sha-w- c:\program files\common files\system32.dll

2005-10-09 16:52:04 774144 ----a-w- c:\program files\RngInterstitial.dll

.

============= FINISH: 14:09:30.17 ===============

mbam-log-2013-01-31 (18-15-46).txt

ark.txt

attach.txt

Edited by Maurice Naggar
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Hello,

Don't you see that you have 2 antivirus programs installed, & both active ?

AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}

AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

Also, Ron had mentioned that to you earlier.

IF you have no license for Norton, OR it came pre-loaded on this machine, OR you just thought you'd try it out, then Uninstall it and restart the system one time thereafter.

This is a link to the Symantec support site https://support.nort...+tool&version=1

where you can download, then SAVE the Norton product removal tool.

After saving, then run it. If you are on Vista or Windows 7, do a right-click and Run as Administrator to start the tool.

Once all done, Logoff and restat anew.

ONLY if you have a valid license for Norton and you are very happy, then in that case uninstall MS security Essentials and restart the system one time thereafter.

Tell me which you have kept, & which was removed.

You must understand that having two {or more} "active" antivirus monitors will lead to less security, not more.

And will also lead to conflicts and deadlocks :excl:

Also, installing MS Security Essentials (or any other A-V ) IF you suspected an infection beforehand is NOT the thing to do.

Do the above, report back, and run a new run of DDS & Copy Paste the new DDS.txt in-line :excl:

Henceforth, do NOT attach a log. Always Paste all contents inside main-body of reply box.

Edited by Maurice Naggar
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I have gone to the link in you reply and have tried to download the Norton Removal Tool, but it opens a new tab with a page that says it can not display the webpage even though my connection is fine. I want to get rid of Norton, as I have said before, but again, I haven't been able to.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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