Jump to content

Desktop freezes on startup

Recommended Posts

Hello Malwarebytes Team!

I´m sorry to bother you again, but i have a problem with my laptop again. A few weeks ago i had problems with ZbotR.Gen and Mr.Charlie helped me to remove it. A few days later there were problems with Eset Smart Security 6 and i had to use the removal tool from Eset to fully uninstall it, with the help of you. But there is another problem with my laptop. Since the infection with ZbotR.Gen i have the problem, that when windows will start up, it freezes when the desktop try to load. This happens randomly and only a hard reset will shut the laptop down. Everytime i try to load windows it freezes when it will load the desktop and the only solution is to restore windows from a restore point,but this anly helps for one day or so and then the problem shows again. Before my infection there weren´t any problems like this.

Thank you again for your help!!!!!!!!!!!!!!!!!!!!!!



Link to post
Share on other sites

Welcome to the forum.

Are you using the Pro version of Malwarebytes? (paid version)

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

http://tigzy.geeksto...ueKillerX64.exe <---use this one

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.


Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

Link to post
Share on other sites

Ok, now it dont freeze but it is REALY slow. Also i tried to run Rogue Killer again. In the Prescann it shows:

Delated (Term Proc) Art= SUSP PATH PID 2463 Name= Search Anonymizer Helper.exe Path= C:/Users/Birgit/App Data/Roaming/OCS/SM/Search Anonimizer Helper.exe

But when i click on scann it crashes without a log.

Hope that helps!

Link to post
Share on other sites

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.