Winrscmde infection

Zanzia · January 30, 2013

I was having issues with videos stopping and pausing, so I checked my Task Manager and found this svchost winrscmde process taking up a lot of my memory - about 900k.

I've seen similar topics about this infection, but those were tailored for those users so I created my own topic. My system is a Dell XPS with windows 7 64-bit. What exactly does this virus do?

I've had problems in the past and had to do a clean install. Maybe this virus survived the reinstallation? Currently, my Norton won't open so I have AVG installed until I can get it to open. That said, Norton is still giving me notifications - this downloaded file is safe, Norton is running background tasks, etc. Just can't do anything that requires opening the security suite.

Back to the winrscmde - I followed the instructions in the pinned topic, but the virus is still there. The Anti-Malware detected it, just could't remove it. The two DSS files are pasted below, as well as attached, as I saw posts where mods asked for them that way yet the attach.txt file says not to post unless requested...

Dss.txt:

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16457

Run by HannahB at 10:18:08 on 2013-01-30

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8086.4280 [GMT -5:00]

.

AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\PROGRA~2\AVG\AVG2013\avgrsa.exe

C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\nvvsvc.exe

C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe

C:\Windows\system32\WLANExt.exe

C:\Windows\system32\nvvsvc.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe

C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe

C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe

C:\Program Files\Intel\WiFi\bin\EvtEng.exe

C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\ccSvcHst.exe

C:\Program Files (x86)\PANDORA.TV\PanService\PandoraService.exe

C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe

C:\Program Files (x86)\AVG\AVG2013\avgemca.exe

C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

C:\Windows\SysWOW64\rpcnet.exe

C:\Program Files (x86)\PANDORA.TV\PanService\PanProcess.exe

C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe

C:\Program Files (x86)\Dell\Dell WWAN\WMCore\mini_WMCore.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\taskhost.exe

C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\ccSvcHst.exe

C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesApp64.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe

C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe

C:\Program Files (x86)\AVG\AVG2013\avgui.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Program Files\NVIDIA Corporation\Display\nvtray.exe

-netsvcs

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Windows\system32\taskmgr.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe

C:\Windows\system32\sppsvc.exe

C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe

C:\Program Files (x86)\Internet Explorer\IELowutil.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Windows\servicing\TrustedInstaller.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.dell.com

uDefault_Page_URL = hxxp://www.dell.com

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\coieplg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\ips\ipsbho.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\coieplg.dll

uRun: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

mRun: [NUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

Trusted Zone: dell.com

TCP: NameServer = 75.75.75.75 75.75.76.76

TCP: Interfaces\{23DB9CC0-8BE3-4BEB-9A37-8428E53F2374} : DHCPNameServer = 75.75.75.75 75.75.76.76

AppInit_DLLs= C:\Windows\SysWOW64\nvinit.dll

SSODL: WebCheck - <orphaned>

x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe

x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s

x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /MAXX3

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe

x64-Run: [intelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\HannahB\AppData\Roaming\Mozilla\Firefox\Profiles\jlishdym.default\

FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll

FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll

FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1168638.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll

FF - ExtSQL: 2013-01-27 09:10; {e4a8a97b-f2ed-450b-b12d-ee082ba24781}; C:\Users\HannahB\AppData\Roaming\Mozilla\Firefox\Profiles\jlishdym.default\extensions\{e4a8a97b-f2ed-450b-b12d-ee082ba24781}.xpi

FF - ExtSQL: 2013-01-27 09:30; {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}; C:\Users\HannahB\AppData\Roaming\Mozilla\Firefox\Profiles\jlishdym.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi

FF - ExtSQL: 2013-01-27 17:46; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\coFFPlgn

FF - ExtSQL: 2013-01-27 17:46; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IPSFFPlgn

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2012-10-15 63328]

R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2012-9-21 225120]

R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2012-11-15 111968]

R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2012-9-14 40800]

R0 nvpciflt;nvpciflt;C:\Windows\System32\drivers\nvpciflt.sys [2012-10-8 30056]

R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1402000.013\symds64.sys [2013-1-27 493216]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1402000.013\symefa64.sys [2013-1-27 1133216]

R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2012-10-22 154464]

R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2012-10-2 185696]

R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2012-9-21 200032]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130116.013\BHDrvx64.sys [2013-1-16 1388120]

R1 ccSet_N360;Norton Security Suite Settings Manager;C:\Windows\System32\drivers\N360x64\1402000.013\ccsetx64.sys [2013-1-27 168096]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130129.001\IDSviA64.sys [2013-1-29 513184]

R1 nvkflt;nvkflt;C:\Windows\System32\drivers\nvkflt.sys [2012-10-8 284008]

R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1402000.013\ironx64.sys [2013-1-27 224416]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1402000.013\symnets.sys [2013-1-27 432800]

R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-1-26 98208]

R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe [2012-11-15 5814904]

R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe [2012-10-22 196664]

R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\ccsvchst.exe [2013-1-27 143928]

R2 PanService;PandoraService;C:\Program Files (x86)\PANDORA.TV\PanService\PandoraService.exe [2013-1-29 625304]

R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2012-10-2 382824]

R2 TuneUp.UtilitiesSvc;AVG PC TuneUp Service;C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe [2012-8-23 2148216]

R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2013-1-26 2656280]

R2 WMCoreService;Mobile Broadband Service;C:\Program Files (x86)\Dell\Dell WWAN\WMCore\mini_WMCore.exe servicemode --> C:\Program Files (x86)\Dell\Dell WWAN\WMCore\mini_WMCore.exe servicemode [?]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-1-27 138912]

R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2012-4-30 317440]

R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2010-11-19 80384]

R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2010-11-19 181248]

R3 qicflt;upper Device Filter Driver;C:\Windows\System32\drivers\qicflt.sys [2010-7-2 29288]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]

R3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver64.sys [2012-7-4 11880]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-12-17 340240]

S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-1-27 19456]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-1-27 57856]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-1-27 30208]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-1-27 1255736]

.

=============== Created Last 30 ================

.

2013-01-30 15:11:10 20480 ----a-w- C:\Windows\svchost.exe

2013-01-30 14:19:58 -------- d-----w- C:\Users\HannahB\AppData\Roaming\Malwarebytes

2013-01-30 14:19:49 -------- d-----w- C:\ProgramData\Malwarebytes

2013-01-30 14:19:48 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys

2013-01-30 14:19:48 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2013-01-29 20:19:19 -------- d-----w- C:\Users\HannahB\AppData\Local\Adobe

2013-01-29 19:44:36 -------- d-----w- C:\Program Files (x86)\PANDORA.TV

2013-01-29 19:44:16 -------- d-----w- C:\Program Files (x86)\The KMPlayer

2013-01-29 19:36:32 178688 ----a-w- C:\Windows\SysWow64\unrar.dll

2013-01-29 19:36:29 -------- d-----w- C:\Program Files (x86)\K-Lite Codec Pack

2013-01-29 19:34:51 -------- d-----w- C:\Users\HannahB\AppData\Local\Programs

2013-01-28 13:51:01 -------- d-----w- C:\ProgramData\AVG January 2013 Campaign

2013-01-28 05:11:10 35192 ----a-w- C:\Windows\System32\TURegOpt.exe

2013-01-28 05:11:10 26488 ----a-w- C:\Windows\System32\authuitu.dll

2013-01-28 05:11:09 21880 ----a-w- C:\Windows\SysWow64\authuitu.dll

2013-01-28 05:09:56 -------- d-----w- C:\Users\HannahB\AppData\Roaming\AVG

2013-01-28 05:08:59 -------- d-----w- C:\ProgramData\AVG

2013-01-28 05:08:50 -------- d-sh--w- C:\ProgramData\{D1D4879F-2279-49C9-AEBF-3B95C84EAA8F}

2013-01-27 23:51:08 -------- d-----w- C:\Users\HannahB\AppData\Roaming\AVG2013

2013-01-27 23:50:05 -------- d-----w- C:\Users\HannahB\AppData\Roaming\TuneUp Software

2013-01-27 23:49:15 -------- d--h--w- C:\$AVG

2013-01-27 23:49:14 -------- d-----w- C:\ProgramData\AVG2013

2013-01-27 23:48:15 -------- d-----w- C:\Program Files (x86)\AVG

2013-01-27 23:45:42 -------- d--h--w- C:\ProgramData\Common Files

2013-01-27 23:45:42 -------- d-----w- C:\Users\HannahB\AppData\Local\MFAData

2013-01-27 23:45:42 -------- d-----w- C:\Users\HannahB\AppData\Local\Avg2013

2013-01-27 23:45:42 -------- d-----w- C:\ProgramData\MFAData

2013-01-27 23:18:35 776864 ----a-w- C:\Windows\System32\drivers\N360x64\1402000.013\srtsp64.sys

2013-01-27 23:18:35 493216 ----a-w- C:\Windows\System32\drivers\N360x64\1402000.013\symds64.sys

2013-01-27 23:18:35 432800 ----a-r- C:\Windows\System32\drivers\N360x64\1402000.013\symnets.sys

2013-01-27 23:18:35 37496 ----a-r- C:\Windows\System32\drivers\N360x64\1402000.013\srtspx64.sys

2013-01-27 23:18:35 23448 ----a-r- C:\Windows\System32\drivers\N360x64\1402000.013\symelam.sys

2013-01-27 23:18:35 224416 ----a-r- C:\Windows\System32\drivers\N360x64\1402000.013\ironx64.sys

2013-01-27 23:18:35 168096 ----a-w- C:\Windows\System32\drivers\N360x64\1402000.013\ccsetx64.sys

2013-01-27 23:18:35 1133216 ----a-w- C:\Windows\System32\drivers\N360x64\1402000.013\symefa64.sys

2013-01-27 23:18:13 -------- d-----w- C:\Windows\System32\drivers\N360x64\1402000.013

2013-01-27 23:04:45 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared

2013-01-27 22:48:24 -------- d-----w- C:\Users\HannahB\AppData\Local\NPE

2013-01-27 22:45:42 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS

2013-01-27 22:45:42 -------- d-----w- C:\Program Files\Symantec

2013-01-27 22:45:42 -------- d-----w- C:\Program Files\Common Files\Symantec Shared

2013-01-27 22:44:48 -------- d-----w- C:\Windows\System32\drivers\N360x64

2013-01-27 22:44:48 -------- d-----w- C:\Program Files (x86)\Norton Security Suite

2013-01-27 22:44:41 -------- d-----w- C:\Program Files (x86)\NortonInstaller

2013-01-27 14:48:08 -------- d-----w- C:\Windows\SysWow64\Wat

2013-01-27 14:48:08 -------- d-----w- C:\Windows\System32\Wat

2013-01-27 14:37:04 9728 ----a-w- C:\Windows\System32\Wdfres.dll

2013-01-27 14:37:04 785512 ----a-w- C:\Windows\System32\drivers\Wdf01000.sys

2013-01-27 14:37:04 54376 ----a-w- C:\Windows\System32\drivers\WdfLdr.sys

2013-01-27 14:37:04 2560 ----a-w- C:\Windows\System32\drivers\en-US\wdf01000.sys.mui

2013-01-27 14:24:27 995328 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll

2013-01-27 14:20:23 70656 ----a-w- C:\Windows\SysWow64\fontsub.dll

2013-01-27 14:20:23 46080 ----a-w- C:\Windows\System32\atmlib.dll

2013-01-27 14:20:23 367616 ----a-w- C:\Windows\System32\atmfd.dll

2013-01-27 14:20:23 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll

2013-01-27 14:20:23 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll

2013-01-27 14:20:23 100864 ----a-w- C:\Windows\System32\fontsub.dll

2013-01-27 14:19:52 87040 ----a-w- C:\Windows\System32\drivers\WUDFPf.sys

2013-01-27 14:19:52 84992 ----a-w- C:\Windows\System32\WUDFSvc.dll

2013-01-27 14:19:52 198656 ----a-w- C:\Windows\System32\drivers\WUDFRd.sys

2013-01-27 14:19:52 194048 ----a-w- C:\Windows\System32\WUDFPlatform.dll

2013-01-27 14:19:51 744448 ----a-w- C:\Windows\System32\WUDFx.dll

2013-01-27 14:19:51 45056 ----a-w- C:\Windows\System32\WUDFCoinstaller.dll

2013-01-27 14:19:51 229888 ----a-w- C:\Windows\System32\WUDFHost.exe

2013-01-27 14:18:16 81408 ----a-w- C:\Windows\System32\imagehlp.dll

2013-01-27 14:18:16 5120 ----a-w- C:\Windows\SysWow64\wmi.dll

2013-01-27 14:18:16 5120 ----a-w- C:\Windows\System32\wmi.dll

2013-01-27 14:18:16 23408 ----a-w- C:\Windows\System32\drivers\fs_rec.sys

2013-01-27 14:18:16 159232 ----a-w- C:\Windows\SysWow64\imagehlp.dll

2013-01-27 14:13:59 75776 ----a-w- C:\Windows\SysWow64\psisrndr.ax

2013-01-27 14:12:58 936960 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\ink\journal.dll

2013-01-27 14:12:58 1732096 ----a-w- C:\Program Files\Windows Journal\NBDoc.DLL

2013-01-27 14:12:58 1402880 ----a-w- C:\Program Files\Windows Journal\JNWDRV.dll

2013-01-27 14:12:58 1393664 ----a-w- C:\Program Files\Windows Journal\JNTFiltr.dll

2013-01-27 14:12:58 1367552 ----a-w- C:\Program Files\Common Files\Microsoft Shared\ink\journal.dll

2013-01-27 13:57:36 -------- d-----w- C:\Users\HannahB\AppData\Local\Macromedia

2013-01-27 13:56:15 -------- d-----w- C:\Windows\SysWow64\Adobe

2013-01-27 13:52:18 74248 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-01-27 13:52:18 697864 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-01-27 13:50:33 -------- d-----w- C:\Program Files (x86)\Yahoo!

2013-01-27 13:37:59 2002432 ----a-w- C:\Windows\System32\msxml6.dll

2013-01-27 13:29:15 -------- d-----w- C:\Users\HannahB\AppData\Local\Mozilla

2013-01-27 13:27:07 -------- d-----w- C:\ProgramData\NortonInstaller

2013-01-27 13:27:00 8199504 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll

2013-01-27 13:26:57 9161176 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{C6954483-ED90-4B9B-83BE-821183B3A0E3}\mpengine.dll

2013-01-27 13:24:21 -------- d-----w- C:\ProgramData\Norton

2013-01-27 13:22:41 58288 ----a-w- C:\Windows\SysWow64\rpcnet.dll

2013-01-27 13:22:41 58288 ------w- C:\Windows\SysWow64\rpcnet.exe

2013-01-27 04:14:12 -------- d-----w- C:\Program Files (x86)\Dell

2013-01-27 03:54:54 826880 ----a-w- C:\Windows\SysWow64\rdpcore.dll

2013-01-27 03:54:54 23552 ----a-w- C:\Windows\System32\drivers\tdtcp.sys

2013-01-27 03:54:54 1031680 ----a-w- C:\Windows\System32\rdpcore.dll

2013-01-27 03:53:24 -------- d-----w- C:\Users\HannahB\AppData\Local\Deployment

2013-01-27 03:53:24 -------- d-----w- C:\Users\HannahB\AppData\Local\Apps

2013-01-27 03:51:23 2622464 ----a-w- C:\Windows\System32\wucltux.dll

2013-01-27 03:51:11 99840 ----a-w- C:\Windows\System32\wudriver.dll

2013-01-27 03:50:41 36864 ----a-w- C:\Windows\System32\wuapp.exe

2013-01-27 03:50:41 186752 ----a-w- C:\Windows\System32\wuwebv.dll

2013-01-27 03:46:46 107552 ----a-w- C:\Windows\System32\RTNUninst64.dll

2013-01-27 03:38:22 -------- d-----w- C:\Users\HannahB\AppData\Roaming\Intel

2013-01-27 03:38:13 -------- d-----w- C:\Users\HannahB\Roaming

2013-01-27 03:38:13 -------- d-----w- C:\ProgramData\Roaming

2013-01-27 03:36:57 -------- d-----w- C:\Program Files (x86)\Cisco

2013-01-27 03:25:13 -------- d-----w- C:\Windows\SysWow64\NV

2013-01-27 03:25:13 -------- d-----w- C:\Windows\System32\NV

2013-01-27 03:21:43 -------- d-----w- C:\Program Files\NVIDIA Corporation

2013-01-27 03:13:23 -------- d-----w- C:\Program Files\Common Files\Intel

2013-01-27 03:13:23 -------- d-----w- C:\Program Files (x86)\Common Files\Intel

2013-01-27 02:58:14 17920 ----a-w- C:\Windows\SysWow64\rpcnetp.dll

2013-01-27 02:38:58 17920 ----a-w- C:\Windows\SysWow64\rpcnetp.exe

2013-01-27 02:38:58 17920 ----a-w- C:\Windows\System32\rpcnetp.exe

2013-01-27 02:38:15 -------- d-----w- C:\Windows\Panther

2013-01-27 02:37:28 -------- d-----w- C:\Windows\System32\OEM

2013-01-27 00:54:58 -------- d--h--w- C:\Program Files (x86)\Temp

2013-01-27 00:54:57 1251944 ----a-w- C:\Windows\RtlExUpd.dll

2013-01-27 00:54:56 65024 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\ISBEW64.exe

2013-01-27 00:54:55 757760 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\iKernel.dll

2013-01-27 00:54:55 69715 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\ctor.dll

2013-01-27 00:54:55 5632 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\DotNetInstaller.exe

2013-01-27 00:54:55 32768 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\Objectps.dll

2013-01-27 00:54:55 274432 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\iscript.dll

2013-01-27 00:54:55 204800 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\iuser.dll

2013-01-27 00:54:55 200836 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\iGdi.dll

2013-01-27 00:54:54 331908 ----a-w- C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\setup.dll

2013-01-27 00:53:40 -------- d-----w- C:\Program Files (x86)\Renesas Electronics

2013-01-27 00:52:33 8192 ----a-w- C:\Windows\System32\drivers\IntelMEFWVer.dll

2013-01-27 00:52:24 -------- d-----w- C:\Program Files (x86)\Common Files\postureAgent

2013-01-27 00:52:14 56344 ----a-w- C:\Windows\System32\drivers\HECIx64.sys

2013-01-27 00:41:20 53248 ----a-w- C:\Windows\SysWow64\CSVer.dll

2013-01-27 00:40:09 -------- d-----w- C:\Users\HannahB\AppData\Local\Diagnostics

2013-01-27 00:39:08 -------- d-----w- C:\Program Files\Dell

2013-01-27 00:38:36 -------- d-sh--w- C:\Windows\Installer

.

==================== Find3M ====================

.

2012-12-07 13:20:16 441856 ----a-w- C:\Windows\System32\Wpc.dll

2012-12-07 13:15:31 2746368 ----a-w- C:\Windows\System32\gameux.dll

2012-12-07 12:26:17 308736 ----a-w- C:\Windows\SysWow64\Wpc.dll

2012-12-07 12:20:43 2576384 ----a-w- C:\Windows\SysWow64\gameux.dll

2012-12-07 11:20:04 30720 ----a-w- C:\Windows\System32\usk.rs

2012-12-07 11:20:03 43520 ----a-w- C:\Windows\System32\csrr.rs

2012-12-07 11:20:03 23552 ----a-w- C:\Windows\System32\oflc.rs

2012-12-07 11:20:01 45568 ----a-w- C:\Windows\System32\oflc-nz.rs

2012-12-07 11:20:01 44544 ----a-w- C:\Windows\System32\pegibbfc.rs

2012-12-07 11:20:01 20480 ----a-w- C:\Windows\System32\pegi-fi.rs

2012-12-07 11:20:00 20480 ----a-w- C:\Windows\System32\pegi-pt.rs

2012-12-07 11:19:59 20480 ----a-w- C:\Windows\System32\pegi.rs

2012-12-07 11:19:58 46592 ----a-w- C:\Windows\System32\fpb.rs

2012-12-07 11:19:57 40960 ----a-w- C:\Windows\System32\cob-au.rs

2012-12-07 11:19:57 21504 ----a-w- C:\Windows\System32\grb.rs

2012-12-07 11:19:57 15360 ----a-w- C:\Windows\System32\djctq.rs

2012-12-07 11:19:56 55296 ----a-w- C:\Windows\System32\cero.rs

2012-12-07 11:19:55 51712 ----a-w- C:\Windows\System32\esrb.rs

2012-11-30 05:45:35 362496 ----a-w- C:\Windows\System32\wow64win.dll

2012-11-30 05:45:35 243200 ----a-w- C:\Windows\System32\wow64.dll

2012-11-30 05:45:35 13312 ----a-w- C:\Windows\System32\wow64cpu.dll

2012-11-30 05:45:14 215040 ----a-w- C:\Windows\System32\winsrv.dll

2012-11-30 05:43:12 16384 ----a-w- C:\Windows\System32\ntvdm64.dll

2012-11-30 05:41:07 424448 ----a-w- C:\Windows\System32\KernelBase.dll

2012-11-30 04:54:00 5120 ----a-w- C:\Windows\SysWow64\wow32.dll

2012-11-30 04:53:59 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll

2012-11-30 03:23:48 338432 ----a-w- C:\Windows\System32\conhost.exe

2012-11-30 02:44:06 25600 ----a-w- C:\Windows\SysWow64\setup16.exe

2012-11-30 02:44:04 7680 ----a-w- C:\Windows\SysWow64\instnm.exe

2012-11-30 02:44:04 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll

2012-11-30 02:44:03 2048 ----a-w- C:\Windows\SysWow64\user.exe

2012-11-30 02:38:59 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll

2012-11-30 02:38:59 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll

2012-11-30 02:38:59 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll

2012-11-30 02:38:59 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll

2012-11-23 03:26:31 3149824 ----a-w- C:\Windows\System32\win32k.sys

2012-11-23 03:13:57 68608 ----a-w- C:\Windows\System32\taskhost.exe

2012-11-22 05:44:23 800768 ----a-w- C:\Windows\System32\usp10.dll

2012-11-22 04:45:03 626688 ----a-w- C:\Windows\SysWow64\usp10.dll

2012-11-20 05:48:49 307200 ----a-w- C:\Windows\System32\ncrypt.dll

2012-11-20 04:51:09 220160 ----a-w- C:\Windows\SysWow64\ncrypt.dll

2012-11-16 04:33:24 111968 ----a-w- C:\Windows\System32\drivers\avgmfx64.sys

2012-11-09 05:45:32 750592 ----a-w- C:\Windows\System32\win32spl.dll

2012-11-09 05:45:09 2048 ----a-w- C:\Windows\System32\tzres.dll

2012-11-09 04:43:04 492032 ----a-w- C:\Windows\SysWow64\win32spl.dll

2012-11-09 04:42:49 2048 ----a-w- C:\Windows\SysWow64\tzres.dll

2012-11-02 05:59:11 478208 ----a-w- C:\Windows\System32\dpnet.dll

2012-11-02 05:11:31 376832 ----a-w- C:\Windows\SysWow64\dpnet.dll

.

============= FINISH: 10:19:56.89 ===============

Attach.txt:

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 1/26/2013 6:59:06 PM

System Uptime: 1/30/2013 10:09:33 AM (0 hours ago)

.

Motherboard: Dell Inc. | | 0NJT03

Processor: Intel® Core™ i7-2670QM CPU @ 2.20GHz | CPU | 2178/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 679 GiB total, 627.336 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID:

Description:

Device ID: ACPI\SMO8800\1

Manufacturer:

Name:

PNP Device ID: ACPI\SMO8800\1

Service:

.

==== System Restore Points ===================

.

RP17: 1/28/2013 9:35:46 AM - Windows Update

RP18: 1/29/2013 2:27:28 PM - Device Driver Package Install: Microsoft Network adapters

.

==== Installed Programs ======================

.

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader XI (11.0.01)

Adobe Shockwave Player 11.6

AVG 2013

AVG PC TuneUp

AVG PC TuneUp Language Pack (en-US)

Dell System Detect

Dell Wireless HSPA Mini-Card Drivers

Intel PROSet Wireless

Intel® Management Engine Components

Intel® Processor Graphics

Intel® PROSet/Wireless WiFi Software

K-Lite Codec Pack 9.7.0 (Full)

Malwarebytes Anti-Malware version 1.70.0.1100

Microsoft .NET Framework 4 Client Profile

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Mozilla Firefox 18.0.1 (x86 en-US)

Mozilla Maintenance Service

Norton Security Suite

NVIDIA 3D Vision Driver 306.97

NVIDIA Control Panel 306.97

NVIDIA Graphics Driver 306.97

NVIDIA HD Audio Driver 1.1.13.1

NVIDIA Install Application

NVIDIA Optimus 1.10.8

NVIDIA Stereoscopic 3D Driver

NVIDIA Update 1.10.8

NVIDIA Update Components

Pandora Service

Quickset64

Realtek Ethernet Controller Driver

Realtek High Definition Audio Driver

Renesas Electronics USB 3.0 Host Controller Driver

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

swMSM

The KMPlayer (remove only)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Visual Studio 2010 x64 Redistributables

Yahoo! Messenger

.

==== Event Viewer Messages From Past Week ========

.

1/30/2013 12:34:27 AM, Error: Schannel [36887] - The following fatal alert was received: 80.

1/30/2013 10:10:13 AM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.

1/29/2013 2:44:41 PM, Error: Service Control Manager [7030] - The PandoraService service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

1/28/2013 4:40:41 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871).

1/28/2013 4:40:41 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2742595).

1/28/2013 4:40:20 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2737019).

1/28/2013 4:40:20 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2729449).

1/28/2013 4:40:15 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656351).

1/28/2013 4:40:15 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121).

1/28/2013 4:39:42 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2533523).

1/28/2013 4:38:58 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2600217).

1/28/2013 4:37:04 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Intel® Management and Security Application Local Management Service service to connect.

1/28/2013 4:37:04 AM, Error: Service Control Manager [7001] - The Intel® Management and Security Application User Notification Service service depends on the Intel® Management and Security Application Local Management Service service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

1/28/2013 4:37:04 AM, Error: Service Control Manager [7000] - The Intel® Management and Security Application Local Management Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

1/28/2013 4:36:54 AM, Error: Service Control Manager [7000] - The NVIDIA Update Service Daemon service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

1/28/2013 4:36:53 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the NVIDIA Update Service Daemon service to connect.

1/28/2013 4:36:50 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.

1/28/2013 4:34:49 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Mobile Broadband Service service to connect.

1/28/2013 4:34:32 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the rpcnetp service to connect.

1/28/2013 4:34:32 AM, Error: Service Control Manager [7000] - The rpcnetp service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

1/28/2013 4:34:16 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Remote Procedure Call (RPC) Net service to connect.

1/28/2013 4:34:16 AM, Error: Service Control Manager [7000] - The Remote Procedure Call (RPC) Net service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

1/28/2013 4:34:01 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Norton Security Suite service to connect.

1/28/2013 4:34:01 AM, Error: Service Control Manager [7000] - The Norton Security Suite service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

1/28/2013 4:33:46 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the AVG WatchDog service to connect.

1/28/2013 4:33:46 AM, Error: Service Control Manager [7000] - The AVG WatchDog service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

1/28/2013 4:33:31 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the AVGIDSAgent service to connect.

1/28/2013 4:33:31 AM, Error: Service Control Manager [7000] - The AVGIDSAgent service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

1/28/2013 4:33:15 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Adobe Acrobat Update Service service to connect.

1/28/2013 4:32:58 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the NVIDIA Stereoscopic 3D Driver Service service to connect.

1/28/2013 4:32:58 AM, Error: Service Control Manager [7000] - The NVIDIA Stereoscopic 3D Driver Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

1/28/2013 12:46:07 AM, Error: Service Control Manager [7023] - The Intel® Management and Security Application User Notification Service service terminated with the following error: %%-2147467243

1/27/2013 9:55:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).

1/27/2013 9:55:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Internet Explorer 8 for Windows 7 for x64-based Systems (KB2799329).

1/27/2013 9:52:19 AM, Error: Service Control Manager [7023] -

1/27/2013 9:49:28 AM, Error: Service Control Manager [7000] - The Intel® Management and Security Application Local Management Service service failed to start due to the following error: The pipe has been ended.

1/27/2013 9:49:18 AM, Error: Service Control Manager [7034] - The NVIDIA Stereoscopic 3D Driver Service service terminated unexpectedly. It has done this 1 time(s).

1/27/2013 9:49:17 AM, Error: Service Control Manager [7034] - The NVIDIA Update Service Daemon service terminated unexpectedly. It has done this 1 time(s).

1/27/2013 9:49:17 AM, Error: Service Control Manager [7034] - The Intel® Management and Security Application User Notification Service service terminated unexpectedly. It has done this 1 time(s).

1/27/2013 9:49:17 AM, Error: Service Control Manager [7034] - The Adobe Acrobat Update Service service terminated unexpectedly. It has done this 1 time(s).

1/27/2013 9:49:15 AM, Error: Service Control Manager [7034] - The Remote Procedure Call (RPC) Net service terminated unexpectedly. It has done this 1 time(s).

1/27/2013 9:49:15 AM, Error: Service Control Manager [7031] - The Intel® Management and Security Application Local Management Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

1/27/2013 9:49:14 AM, Error: Service Control Manager [7031] - The Mobile Broadband Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

1/27/2013 9:47:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800706be: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2756921).

1/27/2013 9:47:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800706ba: Update for Windows 7 for x64-based Systems (KB2739159).

1/27/2013 9:47:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800706ba: Update for Windows 7 for x64-based Systems (KB2563227).

1/27/2013 9:47:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800706ba: Update for Windows 7 for x64-based Systems (KB2552343).

1/27/2013 9:47:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800706ba: Security Update for Windows 7 for x64-based Systems (KB2769369).

1/27/2013 9:47:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800706ba: Security Update for Windows 7 for x64-based Systems (KB2658846).

1/27/2013 9:47:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800706ba: Security Update for Windows 7 for x64-based Systems (KB2560656).

1/27/2013 9:47:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x800706ba: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656356).

1/26/2013 9:43:54 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v2.0.50727_X86 service to connect.

.

==== End Of File ===========================

dds.txt

attach.txt

MrCharlie · January 30, 2013

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

http://tigzy.geeksto...ueKillerX64.exe <------------this one

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

Zanzia · January 30, 2013

Here's the report:

RogueKiller V8.4.3 _x64_ [Jan 27 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : HannahB [Admin rights]

Mode : Scan -- Date : 01/30/2013 14:13:22

| ARK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤

[sVCHOST] svchost.exe -- \\.\globalroot\systemroot\svchost.exe -> KILLED [TermProc]

¤¤¤ Registry Entries : 4 ¤¤¤

[TASK][sUSP PATH] ROC_REG_JAN_DELETE.job : C:\ProgramData\AVG January 2013 Campaign\ROC.exe /DELETE_FROM_SYSTEM=1 -> FOUND

[TASK][sUSP PATH] ROC_REG_JAN_DELETE : C:\ProgramData\AVG January 2013 Campaign\ROC.exe /DELETE_FROM_SYSTEM=1 -> FOUND

[HJ DESK] HKLM\[...]\Services\Microsoft\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\Services\Microsoft\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST9750420AS ATA Device +++++

--- User ---

[MBR] 578fcd808a47353b1fc6e9e2d7ef4c92

[bSP] 0d9bdc844c4d286fe0b40717de6e9b3f : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 101 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 212992 | Size: 20000 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 41172992 | Size: 695299 Mo

User = LL1 ... OK!

User != LL2 ... KO!

--- LL2 ---

[MBR] 9687d4933c2989e2d634e45c4d452c11

[bSP] 0d9bdc844c4d286fe0b40717de6e9b3f : Windows 7/8 MBR Code

Partition table:

1 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 101 Mo

2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 212992 | Size: 20000 Mo

3 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 41172992 | Size: 695299 Mo

Finished : << RKreport[1]_S_01302013_02d1413.txt >>

RKreport[1]_S_01302013_02d1413.txt

MrCharlie · January 30, 2013

Run RogueKiller again and click Scan

When the scan completes > click on the Processes tab

Put a check next to all of these and uncheck the rest: (if found)

[sVCHOST] svchost.exe -- \\.\globalroot\systemroot\svchost.exe -> KILLED [TermProc]

Now click Delete on the right hand column under Options

----------------------

Then...........

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

Zanzia · January 30, 2013

I ran the first scan of the malware rootkits, and after that first scan, I noticed the process was no longer in my task manager. After restarting and doing another scan, it didn't detect anything new. The first scan had detected 5 malware instances.

My windows update seems fine, and my Norton Security Suite opened and stayed open, so yay for that. Is there any followup I should do?

Also, I have 3 logs - the first scan, the second scan and the system one.

First report:

Malwarebytes Anti-Rootkit BETA 1.01.0.1017

www.malwarebytes.org

Database version: v2013.01.30.07

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

HannahB :: HANNAHB-PC [administrator]

1/30/2013 2:53:29 PM

mbar-log-2013-01-30 (14-53-29).txt

Scan type: Quick scan

Scan options disabled:

Objects scanned: 26347

Time elapsed: 9 minute(s), 30 second(s)

Memory Processes Detected: 1

c:\Windows\svchost.exe (Trojan.Agent) -> 8552 -> Delete on reboot.

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 4

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Bootstrap_0_0_36_infected.mbam (Rootkit.Pihar.c.MBR) -> Delete on reboot.

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\MBR_0_infected.mbam (Rootkit.Pihar.c.MBR) -> Delete on reboot.

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Sector_0_1465148880_user.mbam (Forged physical sector) -> Delete on reboot.

c:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.

(end)

Second report:

Malwarebytes Anti-Rootkit BETA 1.01.0.1017

www.malwarebytes.org

Database version: v2013.01.30.07

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

HannahB :: HANNAHB-PC [administrator]

1/30/2013 3:09:26 PM

mbar-log-2013-01-30 (15-09-26).txt

Scan type: Quick scan

Scan options disabled:

Objects scanned: 26382

Time elapsed: 9 minute(s), 34 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

I don't think the system log will fit in this post, so I'm going to attach it.

system-log.txt

MrCharlie · January 30, 2013

Good, lets check for adware......

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.
AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)
It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
Now click on the Search tab.
Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

Zanzia · January 30, 2013

I don't see anything I recognize as something I use, so deleting them all is fine.

Log:

# AdwCleaner v2.109 - Logfile created 01/30/2013 at 15:39:56

# Updated 26/01/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : HannahB - HANNAHB-PC

# Boot Mode : Normal

# Running from : C:\Users\HannahB\Desktop\adwcleaner.exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

File Found : C:\user.js

***** [Registry] *****

Key Found : HKCU\Software\APN PIP

Key Found : HKCU\Software\PIP

Key Found : HKCU\Software\Softonic

Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

Key Found : HKLM\Software\AVG Secure Search

Key Found : HKLM\Software\PIP

Key Found : HKU\S-1-5-21-55903920-3586510444-2087421281-1000\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v18.0.1 (en-US)

File : C:\Users\HannahB\AppData\Roaming\Mozilla\Firefox\Profiles\jlishdym.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1140 octets] - [30/01/2013 15:39:56]

########## EOF - C:\AdwCleaner[R1].txt - [1200 octets] ##########

MrCharlie · January 30, 2013

Some adware found....lets clear it out.....

Please re-run AdwCleaner
Click on Delete button.
Confirm each time with OK if asked.
Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

MrC

Zanzia · January 30, 2013

This is the log from the adware cleaner:

# AdwCleaner v2.109 - Logfile created 01/30/2013 at 15:48:23

# Updated 26/01/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : HannahB - HANNAHB-PC

# Boot Mode : Normal

# Running from : C:\Users\HannahB\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

File Deleted : C:\user.js

***** [Registry] *****

Key Deleted : HKCU\Software\APN PIP

Key Deleted : HKCU\Software\PIP

Key Deleted : HKCU\Software\Softonic

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}

Key Deleted : HKLM\Software\AVG Secure Search

Key Deleted : HKLM\Software\PIP

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v18.0.1 (en-US)

File : C:\Users\HannahB\AppData\Roaming\Mozilla\Firefox\Profiles\jlishdym.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1267 octets] - [30/01/2013 15:39:56]

AdwCleaner[R2].txt - [1327 octets] - [30/01/2013 15:47:37]

AdwCleaner[s1].txt - [1123 octets] - [30/01/2013 15:48:23]

########## EOF - C:\AdwCleaner[s1].txt - [1183 octets] ##########

Checkup log:

Results of screen317's Security Check version 0.99.57

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Windows Firewall Disabled!

AVG Anti-Virus Free Edition 2013

Norton Security Suite

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

AVG PC TuneUp

AVG PC TuneUp Language Pack (en-US)

Adobe Flash Player 11.5.502.146

Adobe Reader XI

Mozilla Firefox (18.0.1)

````````Process Check: objlist.exe by Laurent````````

Norton ccSvcHst.exe

AVG avgwdsvc.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 2%

````````````````````End of Log``````````````````````

About the Windows Firewall, when I go there it says it's being managed by Norton.

MrCharlie · January 30, 2013

Looks Good...How is it??? MrC

Zanzia · January 30, 2013

It's running much better, and the process is gone. Thanks so much!

Is it okay for me to install things again?

MrCharlie · January 30, 2013

Sure...go ahead

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

Zanzia · January 30, 2013

Thanks again.

Maurice Naggar · February 1, 2013

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Winrscmde infection

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