I need help with removing win32.zaccess.a

[DrTrag]

My computer has a virus called win64.zaccess.a, and I have no idea how to get rid of it. If there is anyone who can help me out it would be very much appriciated.

[TheDarkKnight]

I am TheDarkKnight and will be assisting you. Please ask questions if anything is unclear.

For x32 (x86) bit systems please download the Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.

For x64 bit systems please download the Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.
  

To enter System Recovery Options by using the Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.
  

On the System Recovery Options menu you will get the following options

• 
  
  • 
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
    

  [*]Select Command Prompt.

  [*]In the command window type in notepad and press Enter.

  [*]The notepad opens. Under File menu select Open.

  [*]Select Computer, find your flash drive letter and close the notepad.

  [*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter.

  Note: Replace letter e with the drive letter of your flash drive.

  [*]The tool will start to run.

  [*]When the tool opens click Yes to the disclaimer.

  [*]Press the Scan button.

  [*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it in your reply.

[TheDarkKnight]

Are you still with us? This topic will be closed in a few days if we do not hear back from you.

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