FBI virus

[Samloh]

I had this once before

In safe mode it auto reboots to regular mode then I get the FBI screen and everything is locked up.

I used the Reatogo boot CD I made from last time and when I boot from that CD after a few mins I lose my video (monitor is just blank).

I was able to get a scan in once from OTLPE but I now can't get it to the USB drive

[gringo_pr]

　

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

• 
  
• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
    

  [*]Please do not attach logs or use code boxes, just copy and paste the text.

  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
    

  [*]Please read every post completely before doing anything.

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
    

  [*]Please provide feedback about your experience as we go.

  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
  
  

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• 
  
• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • 
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt

[*]Select Command Prompt

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst64.exe and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.

[*]First Press the Scan button.

[*]It will make a log (FRST.txt)

[*]Second Type the following in the edit box after "Search:". services.exe

[*]Click the Search button

[*]It will make a log (Search.txt)

I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

Gringo

　

[Samloh]

Start normally or from the boot disk?

[Samloh]

well i started normally I had these options

Safe Mode

safe mode with Networking

safe mode command prompt

enable boot logging

enable low res video

directory services restore mode

debugging mode

disable system restrt onfailure

diable driver sig enforcement

Normal

I tried last know good config with no change in results

[Samloh]

_{Did I do something incorrectly?}

_{I went to Lenovo's web site and they have a recuse and repair script Should I try that?}

[Samloh]

_{Did I do something incorrectly?}

_{I went to Lenovo's web site and they have a recuse and repair script Should I try that?}

[gringo_pr]

what OS are you using?

gringo

[Samloh]

Vista on Lenovo

[Samloh]

Here is some more info to hopefully make things go a little quicker.

I can not do as you ask because that option is not available to me on this pc.

If I try and boot into any kind of safe mode once it boots up within a few seconds it shuts down and boots into normal mode.

The only way I can do anything to the system is boot off a CD I made (as directed to do). It boots using windows XP. The first time (after letting the pc sit turned off for an hour or so) I can navigate around for about 15 mins before the video is lost (for whatever reason). Once I restart on the cd, I have about 2 mins before I lose my video. On one of my restarts after a long pause I ran malwarebytes chamleon (already installed on my PC). It brings up a dos windows says its updateing then says current version is up to date and trys to remove malicious processes. Then it starts in windows and says scanning system but very quickly I get a run time error 13 mismatch. I click ok and MB shuts down. I found a post that said it was coming from the clock settings so I made the changes it recommended without in change in results.

The time I had this before a moderator gave me a script to put in special section of OTLPE and run a scan. This worked to let me reboot in normal mode.

I still have that script could I use that same script again?

[Samloh]

So here is that txt file

:OTL

O20 - HKU\Dad_ON_C Winlogon: Shell - (C:\Users\Dad\AppData\Roaming\ldr.mcb) - C:\Users\Dad\AppData\Roaming\ldr.mcb ()

:Files

C:\Users\Dad\AppData\Roaming\suinc.sns

C:\Users\Dad\AppData\Roaming\ldr.mcb

C:\ProgramData\188F1432-103A-4ffb-80F1-36B633C5C9E1

ipconfig /flushdns /c

:Commands

[EMPTYTEMP]

[RESETHOSTS]

[gringo_pr]

Let's try to boot your computer using the Ultimate Boot CD for Windows (UBCD4win).

Please print this guide for future reference!

You will need a blank CD, a clean computer and a flash drive.

Please follow the steps below and let me know if you were successful. If you were unable to create the UBCD4win, please tell me what error messages you got and/or what steps you got hung up on.

:step1:

1. Download and Run Ultimate Boot CD for Windows

• Save it to your Desktop.
  
• Double-Click on the UBCD4Win.EXE that you just downloaded to your desktop.
  
• Follow all of the instructions/prompts that come up.
  NOTES:
  • Do not install to a folder with spaces in it's name.
    
  • Your Anti-Virus may report viruses or trojans when you extract UBCD4Win, these are "False-Positives." Read HERE for information regarding the files that normally trigger AV software.
    

2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive

• Double-Click on UBCD4WinBuilder.exe located in your C:\ubcd4win folder.
  
• Click "I agree" to the Builders License.
  
• Click NO to Search for Windows Installation Files
  
• Make the following selections from the Main Screen that pops up:
  • Builder
    • Source:(path to Windows installation files)
      • Enter the path to the drive where your XP CD is located.
        
      • You can click on the "..." button on the right to navigate to the path as well.
        

      [*]Custom: (include files and folders from this directory)

      • No information is necessary, leave blank.
        

      [*]Output: (C:\ubcd4win\BartPE)

      • Keep the default BartPE
        

  • Media output
    • Choose Create ISO image
      
    • Do not choose Burn to CD/DVD
      

    　

    Please note: If your XP install disc is SP1 then please .....

    1. Disable- DComLaunch Service
       
    2. Enable- LargeIDE Fix
       This can be done by pressing the "Plugin" button and checking or unchecking the appropriate selections
       

    Also note: If you have a Dell XP install disc you will need to follow the instructions here

    http://www.ubcd4win.com/faq.htm#dell

  3. Click on the "Build" button

  • You will see the Windows EULA message. Click on I Agree
    
  • You will now see the Build Screen. Let it run it's course
    
  • When the Build is finished you can click close, then exit

  　

  4. Burn your ISO file to CD

  • Please see HERE on how to burn an ISO to CD.
    

==========

:step2:

Next, from your clean computer:

Download Farbar Recovery Scan Tool

and save it to your flash drive.

Now plug your flashdrive back into your sick computer and follow the next instructions:

==========

:step3:

1. Restart Your sick Computer Using the UBCD4Win Disc That You Have Created

• Insert the UBCD4Win disc in to one of your CD/DVD drives.
  
• Restart your computer.
  • The computer should choose to boot from the UBCD4Win CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
    

  [*]In the window that pops up select Launch The Ultimate Boot CD For Windows and press Enter.

  • It may take a little longer for the Desktop to appear than it does when you start your computer normally. Just let the process run itself until the desktop appears.
    

  [*]Once the desktop appears, you will receive a message asking: Do you want to start Network support?

  • Click on Yes if you want to use the PE environment to get online post your log and reply by way of an Ethernet connection.
    

  [*]You should now have a desktop that looks like this:

  

==========

:step4:

• Single click My computer from your UBCD4W desktop to navigate to the Farbar Recovery Scan Tool you saved to your flash drive.
  
• Double click on it to begin running the tool.
  
• When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
• It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your next reply.
  

[Samloh]

in step 2 you say to insert windows xp cd

I dont have one of those

[gringo_pr]

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer

• Insert your USB drive
  
• Press Start > My Computer > right click your USB drive > choose Format > Quick format
  
• Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  
• Press Run then OK
  
• Select the DiskImage option then click the browse button located on the right side of the textbox field.
  
• Browse to and select the xpud-0.9.2.iso file you downloaded
  
• Verify the correct drive letter is selected for your USB device then click OK
  
• It will install a little bootable OS on your USB device
  
• Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
  
• After it has completed do not choose to reboot the clean computer simply close the installer
  
• Next download http://noahdfear.net/downloads/driver.sh to your USB
  
• Remove the USB and insert it in the sick computer
  
• Boot the Sick computer
  
• Press F12 and choose to boot from the USB
  
• Follow the prompts
  
• A Welcome to xPUD screen will appear
  
• Press File
  
• Expand mnt
  
• sda1,2...usually corresponds to your HDD
  
• sdb1 is likely your USB
  
• Click on the folder that represents your USB drive (sdb1 ?)
  
• Confirm that you see driver.sh that you downloaded there
  
• Press Tool at the top
  
• Choose Open Terminal
  
• Type bash driver.sh
  
• Press Enter
  
• After it has finished a report will be located on your USB drive named report.txt
  
• Remove the USB drive and insert back in your working computer and navigate to report.txt
  Please note - all text entries are case sensitive
  

Copy and paste the report.txt for my review

[gringo_pr]

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
  
• do you need more time?
  
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!
  

Gringo

[LDTate]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!