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i am infected help please


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Hello newmommie28 and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Step 1

Please uninstall the following applications:

Ask Toolbar

µTorrent

MP3 Rocket Toolbar Updater

uTorrentControl_v2 Toolbar

Veoh Web Player Toolbar

Windows Core Toolbar

Windows iLivid Toolbar

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Step 3

  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

  • Junkware Removal Tool log
  • Malwarebytes' Anti-Malware log
  • a new fresh DDS log

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here is a copy of the protection log, it is now popping up saying it is blocking and putting files in the quarantine.

2013/01/27 17:41:00 -0500 SARAH-PC sarah MESSAGE Executing scheduled update: Daily

2013/01/27 17:41:03 -0500 SARAH-PC sarah MESSAGE Starting protection

2013/01/27 17:41:03 -0500 SARAH-PC sarah MESSAGE Protection started successfully

2013/01/27 17:41:03 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 17:41:03 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 17:41:18 -0500 SARAH-PC sarah MESSAGE Starting database refresh

2013/01/27 17:41:18 -0500 SARAH-PC sarah MESSAGE Scheduled update executed successfully: database updated from version v2012.12.14.11 to version v2013.01.27.08

2013/01/27 17:41:21 -0500 SARAH-PC sarah MESSAGE Database refreshed successfully

2013/01/27 17:41:28 -0500 SARAH-PC sarah MESSAGE Starting database refresh

2013/01/27 17:41:31 -0500 SARAH-PC sarah MESSAGE Database refreshed successfully

2013/01/27 18:22:59 -0500 SARAH-PC sarah MESSAGE Starting protection

2013/01/27 18:22:59 -0500 SARAH-PC sarah MESSAGE Protection started successfully

2013/01/27 18:22:59 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 18:23:00 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 18:41:00 -0500 SARAH-PC sarah DETECTION C:\Program Files (x86)\FoxTabPDFConverter\Uninstall\Uninstall.exe Adware.Agent QUARANTINE

2013/01/27 18:41:05 -0500 SARAH-PC sarah DETECTION c:\program files (x86)\foxtabpdfconverter\uninstall\uninstall.exe Adware.Agent QUARANTINE

2013/01/27 18:41:05 -0500 SARAH-PC sarah ERROR Quarantine failed: SDKQuarantine failed with error code 2

2013/01/27 18:42:32 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 18:42:32 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 18:42:54 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 18:42:54 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 18:42:55 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 18:42:55 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 18:42:55 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 18:42:55 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 18:42:56 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 18:42:56 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 18:42:56 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 18:42:56 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 18:42:56 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 18:42:56 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 18:42:56 -0500 SARAH-PC sarah MESSAGE Starting IP protection

2013/01/27 18:42:56 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 1753

2013/01/27 18:43:56 -0500 SARAH-PC sarah DETECTION c:\program files (x86)\foxtabpdfconverter\uninstall\uninstall.exe Adware.Agent QUARANTINE

2013/01/27 18:43:56 -0500 SARAH-PC sarah ERROR Quarantine failed: SDKQuarantine failed with error code 2

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BACKDOOR WARNING

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

Help: I Got Hacked. Now What Do I Do?

Help: I Got Hacked. Now What Do I Do? Part II

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please let me know.

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  • 2 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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