newmommie28 Posted January 27, 2013 ID:639991 Share Posted January 27, 2013 i am infected with a virous called canada scam that ask me for money or my computer would be wiped out wee haad someone remove th infection but wee are not sure if it goneattach.txtdds.txt Link to post Share on other sites More sharing options...
Maniac Posted January 27, 2013 ID:640055 Share Posted January 27, 2013 Hello newmommie28 and ! My name is Maniac and I will be glad to help you solve your malware problem.Please note:If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.Make sure you read all of the instructions and fixes thoroughly before continuing with them.Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.Step 1Please uninstall the following applications:Ask ToolbarµTorrentMP3 Rocket Toolbar UpdateruTorrentControl_v2 ToolbarVeoh Web Player ToolbarWindows Core ToolbarWindows iLivid ToolbarStep 2Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message.Step 3Launch Malwarebytes' Anti-MalwareGo to Update tab and select Check for Updates. If an update is found, it will download and install the latest version. Go to Scanner tab and select Perform Quick Scan, then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy&Paste the entire report in your next reply.Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.In your next reply, post the following log files:Junkware Removal Tool logMalwarebytes' Anti-Malware loga new fresh DDS log Link to post Share on other sites More sharing options...
newmommie28 Posted January 27, 2013 Author ID:640288 Share Posted January 27, 2013 attach.txtdds.txtHere is the logs you requestedJRT.txtmbam-log-2013-01-27 (17-41-50).txt Link to post Share on other sites More sharing options...
newmommie28 Posted January 27, 2013 Author ID:640290 Share Posted January 27, 2013 here is a copy of the protection log, it is now popping up saying it is blocking and putting files in the quarantine.2013/01/27 17:41:00 -0500 SARAH-PC sarah MESSAGE Executing scheduled update: Daily2013/01/27 17:41:03 -0500 SARAH-PC sarah MESSAGE Starting protection2013/01/27 17:41:03 -0500 SARAH-PC sarah MESSAGE Protection started successfully2013/01/27 17:41:03 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 17:41:03 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 17:41:18 -0500 SARAH-PC sarah MESSAGE Starting database refresh2013/01/27 17:41:18 -0500 SARAH-PC sarah MESSAGE Scheduled update executed successfully: database updated from version v2012.12.14.11 to version v2013.01.27.082013/01/27 17:41:21 -0500 SARAH-PC sarah MESSAGE Database refreshed successfully2013/01/27 17:41:28 -0500 SARAH-PC sarah MESSAGE Starting database refresh2013/01/27 17:41:31 -0500 SARAH-PC sarah MESSAGE Database refreshed successfully2013/01/27 18:22:59 -0500 SARAH-PC sarah MESSAGE Starting protection2013/01/27 18:22:59 -0500 SARAH-PC sarah MESSAGE Protection started successfully2013/01/27 18:22:59 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 18:23:00 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 18:41:00 -0500 SARAH-PC sarah DETECTION C:\Program Files (x86)\FoxTabPDFConverter\Uninstall\Uninstall.exe Adware.Agent QUARANTINE2013/01/27 18:41:05 -0500 SARAH-PC sarah DETECTION c:\program files (x86)\foxtabpdfconverter\uninstall\uninstall.exe Adware.Agent QUARANTINE2013/01/27 18:41:05 -0500 SARAH-PC sarah ERROR Quarantine failed: SDKQuarantine failed with error code 22013/01/27 18:42:32 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 18:42:32 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 18:42:54 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 18:42:54 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 18:42:55 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 18:42:55 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 18:42:55 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 18:42:55 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 18:42:56 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 18:42:56 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 18:42:56 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 18:42:56 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 18:42:56 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 18:42:56 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 18:42:56 -0500 SARAH-PC sarah MESSAGE Starting IP protection2013/01/27 18:42:56 -0500 SARAH-PC sarah ERROR IP protection failed: FwpmEngineOpen0 failed with error code 17532013/01/27 18:43:56 -0500 SARAH-PC sarah DETECTION c:\program files (x86)\foxtabpdfconverter\uninstall\uninstall.exe Adware.Agent QUARANTINE2013/01/27 18:43:56 -0500 SARAH-PC sarah ERROR Quarantine failed: SDKQuarantine failed with error code 2 Link to post Share on other sites More sharing options...
newmommie28 Posted January 27, 2013 Author ID:640293 Share Posted January 27, 2013 Sorry for all the posts but, the firewall is broken and can't be turned back on, get this error message every time I try. Link to post Share on other sites More sharing options...
Maniac Posted January 28, 2013 ID:640505 Share Posted January 28, 2013 BACKDOOR WARNINGOne or more of the identified infections is known to use a backdoor.This allows hackers to remotely control your computer, steal critical system information and download and execute files.I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:Help: I Got Hacked. Now What Do I Do?Help: I Got Hacked. Now What Do I Do? Part IIHow Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?When Should I Format, How Should I ReinstallWe can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please let me know. Link to post Share on other sites More sharing options...
Maurice Naggar Posted February 5, 2013 ID:643866 Share Posted February 5, 2013 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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