I am Infected with malware and need help

[Mr. Bojangles]

Hi,

I have recieved help form this forum before and it was excellent!

Alas, i am again in need of assistance!

The Issue:

Almost every web page that i visit has certain words highlighted like a hyperlink (external link like this).

When i hover my curser over the text an add pops up saying "click here for a free ihpne 4s" and various other advertisements. I have NOT clicked any of these ads.

At first i thought this was just random advertising on sites however its the exact same ads on ALL sites i go to.

i am clearly infected and don't know how to fix it

your help is very much appreciated!

[Mr. Bojangles]

In Addition to this, my wifi internet connection keeps needing to be 'repaired' by right clicking the wifi icon on my task bar.

[Maniac]

Hello Mr. Bojangles! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
  

Do you still have internet connection?

Please follow the instructions here:

http://forums.malwarebytes.org/index.php?showtopic=9573

[Mr. Bojangles]

Hi and thanks for your response! Yes i still have internet

here are the log files:

_______________________________________________________________

DDS.txt

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 7.0.6000.16762

Run by Mr. Bojangles at 0:22:46 on 2013-01-30

.

============== Running Processes ================

.

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Symantec Client Security\Symantec Client Firewall\ISSVC.exe

C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\IPSSVC.EXE

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Symantec Client Security\Symantec AntiVirus\DefWatch.exe

C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe

C:\Program Files\D-Link\DWA-525 revA\ANIWConnService.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\netdde.exe

C:\Program Files\Common Files\Native Instruments\Hardware\NIHardwareService.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe

c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

c:\program files\lenovo\system update\suservice.exe

C:\Program Files\Symantec Client Security\Symantec AntiVirus\Rtvscan.exe

C:\Program Files\Symantec Client Security\Symantec Client Firewall\SymSPort.exe

C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe

C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe

C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe

C:\Program Files\Lenovo\Rescue and Recovery\ADM\IUService.exe

c:\Program Files\Zune\WMZuneComm.exe

c:\Program Files\Zune\ZuneBusEnum.exe

c:\Program Files\Zune\ZuneNss.exe

C:\Program Files\Common Files\Lenovo\Logger\logmon.exe

c:\Program Files\Zune\ZuneWlanCfgSvc.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files\Lenovo\Client Security Solution\cssauth.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Lenovo\Client Security Solution\tvtpwm_tray.exe

C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe

C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe

C:\Program Files\Zune\ZuneLauncher.exe

C:\Program Files\D-Link\DWA-525 revA\AirNCFG.exe

C:\Program Files\D-Link\DWA-525 revA\WZCSLDR2.exe

C:\WINDOWS\system32\M-AudioTaskBarIcon.exe

C:\WINDOWS\system32\ICO.EXE

C:\Documents and Settings\All Users\Application Data\Ad-Aware Browsing Protection\adawarebp.exe

C:\WINDOWS\system32\FSRremoS.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\system32\Pelmiced.exe

C:\Program Files\McAfee Security Scan\3.0.207\SSScheduler.exe

C:\Documents and Settings\Mr. Bojangles\Application Data\Dropbox\bin\Dropbox.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\WINDOWS\system32\taskkill.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\WINDOWS\system32\svchost.exe -k imgsvc

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uInternet Connection Wizard,ShellNext = iexplore

uURLSearchHooks: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} -

uURLSearchHooks: TVersitybar Toolbar: {66bd2442-241b-44cd-8c7a-b51037053cdb} -

uURLSearchHooks: FreeSoundRecorder Toolbar: {32b29df0-2237-4370-9a29-37cebb730e9b} - c:\program files\freesoundrecorder\prxtbFree.dll

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>

BHO: DriveLetterAccess: {5CA3D70E-1895-11CF-8E15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL

BHO: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll

BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: CPwmIEBrowserHelper Object: {F040E541-A427-4CF7-85D8-75E3E0F476C5} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll

TB: Freecorder Toolbar: {1392B8D2-5C05-419F-A8F6-B9F15A596612} -

TB: Ad-Aware Security Toolbar: {6c97a91e-4524-4019-86af-2aa2d567bf5c} - c:\program files\adawaretb\adawareDx.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Facebook Update] "c:\documents and settings\mr. bojangles\local settings\application data\facebook\update\FacebookUpdate.exe" /c /nocrashserver

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe

mRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"

mRun: [D-Link D-Link DWA-525] c:\program files\d-link\dwa-525 reva\AirNCFG.exe

mRun: [WZCSLDR2] c:\program files\d-link\dwa-525 reva\WZCSLDR2.exe

mRun: [M-Audio Taskbar Icon] c:\windows\system32\M-AudioTaskBarIcon.exe

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [Mouse Suite 98 Daemon] ICO.EXE

mRun: [Ad-Aware Browsing Protection] "c:\documents and settings\all users\application data\ad-aware browsing protection\adawarebp.exe"

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

StartupFolder: c:\docume~1\mr6e0d~1.boj\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\mr. bojangles\application data\dropbox\bin\Dropbox.exe

StartupFolder: c:\documents and settings\mr. bojangles\start menu\programs\startup\startup concealer outlook.vbs

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\mcafee~1.lnk - c:\program files\mcafee security scan\3.0.207\SSScheduler.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:145

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: Set As Messenger Live Display Picture - c:\program files\msnshell\bin\SetMSNDP.htm

IE: {0045D4BC-5189-4b67-969C-83BB1906C421} - {0FE81B52-73FA-425F-8F06-3F32451AC73F} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll

IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

IE: {DA320635-F48C-4613-8325-D75A933C549E} - c:\program files\lenovo\system update\sulauncher.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

.

INFO: HKCU has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

.

INFO: HKLM has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

TCP: NameServer = 10.143.147.147 10.143.147.148

TCP: Interfaces\{1C678FE9-385F-4BBE-849C-DA5C69BC931D} : DHCPNameServer = 10.143.147.147 10.143.147.148

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll

Notify: AwayNotify - c:\program files\lenovo\awaytask\AwayNotify.dll

Notify: igfxcui - igfxdev.dll

Notify: NavLogon - c:\windows\system32\NavLogon.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\24.0.1312.56\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

Hosts: 127.0.0.1 www.spywareinfo.com

.

============= SERVICES / DRIVERS ===============

.

.

=============== Created Last 30 ================

.

2013-01-29 12:04:02 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

.

==================== Find3M ====================

.

2013-01-26 14:00:00 5427 ----a-w- c:\windows\system32\EGATHDRV.SYS

2013-01-09 12:11:19 74248 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-01-09 12:11:19 697864 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-12-14 06:49:28 21104 ----a-w- c:\windows\system32\drivers\mbam.sys

.

============= FINISH: 0:23:48.68 ===============

____________________________________________________________________________________

//////////////////////////////////////////////////////////////////////\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

____________________________________________________________________________________

Attach.txt

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

.

==== Disk Partitions =========================

.

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

No restore point in system.

.

==== Installed Programs ======================

.

µTorrent

1ClickDownloader

2007 Microsoft Office Suite Service Pack 1 (SP1)

2007 Microsoft Office system

AC3Filter (remove only)

Access Help

Activation Assistant for the 2007 Microsoft Office suites

Ad-Aware

Ad-Aware Security Toolbar

Addictive Drums

Adobe AIR

Adobe Audition CS5.5

Adobe Community Help

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.5)

Alarm 2.0.4

AltoMP3 Gold 5.20

Antares Auto-Tune Evo VST

Apple Application Support

Apple Mobile Device Support

Apple Software Update

ASIO4ALL

Bonjour

Business Contact Manager for Outlook 2007 SP1

CamStudio OSS Desktop Recorder

Client Security Solution

CodeMallet Entertainment

Collab

Cool Edit Pro 2.1

Counter-Strike: Source

D-Link DWA-525

Diskeeper Lite

Dropbox

e-tax 2012

Easy File Undelete

eSupport UndeletePlus 3.0.3.514

Facebook Video Calling 1.2.0.287

ffdshow [rev 3154] [2009-12-09]

FL Studio 8

Free YouTube Downloader 3.5.123

Freecorder 5

Freecorder Toolbar

Freecorder Toolbar 3.02 Application

FreeSoundRecorder Toolbar

Freez iPod Video Converter

GDR 3073 for SQL Server Database Services 2005 ENU (KB954606)

Google Calendar Sync

Google Chrome

Google Update Helper

Guitar Pro 4.0

Help Center

High Definition Audio Driver Package - KB888111

Hotfix for Microsoft .NET Framework 2.0 (KB922981)

Hotfix for Microsoft .NET Framework 2.0 (KB923319)

Hotfix for Windows Media Format 11 SDK (KB973442)

Hotfix for Windows XP (KB932716-v2)

Hotfix for Windows XP (KB952287)

IL Download Manager

ImgBurn

Intel® Graphics Media Accelerator Driver

Interlok driver setup x32

InterVideo WinDVD

InterVideo WinDVD Creator 3

iTunes

J2SE Runtime Environment 5.0 Update 6

Java 6 Update 11

Java 6 Update 6

LiveReg (Symantec Corporation)

LiveUpdate 2.6 (Symantec Corporation)

M-Audio FastTrackPro Driver 6.0.7 (x86)

Magic ISO Maker v5.5 (build 0281)

Malwarebytes Anti-Malware version 1.70.0.1100

McAfee Security Scan Plus

Message Center

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Hotfix (KB928366)

Microsoft .NET Framework 2.0

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft Kernel-Mode Driver Framework Feature Pack 1.9

Microsoft National Language Support Downlevel APIs

Microsoft Office 2003 Web Components

Microsoft Office 2007 Primary Interop Assemblies

Microsoft Office Access MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Excel MUI (English) 2007

Microsoft Office Live Add-in 1.3

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Professional Hybrid 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Small Business Connectivity Components

Microsoft Office Word MUI (English) 2007

Microsoft Search Enhancement Pack

Microsoft Silverlight

Microsoft Software Update for Web Folders (English) 12

Microsoft SQL Server 2005

Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)

Microsoft SQL Server Native Client

Microsoft SQL Server Setup Support Files (English)

Microsoft SQL Server VSS Writer

Microsoft Sync Framework Runtime Native v1.0 (x86)

Microsoft Sync Framework Services Native v1.0 (x86)

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft_VC90_ATL_x86

Microsoft_VC90_CRT_x86

Microsoft_VC90_MFC_x86

Microsoft_VC90_MFCLOC_x86

Mouse Suite

Mozilla Firefox 18.0.1 (x86 en-US)

Mozilla Maintenance Service

MP4 To MP3 Converter V3.0.4

MSNShell 4

MSVCRT

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB954430)

MSXML 6 Service Pack 2 (KB954459)

MTP Porting Kit

Native Instruments Controller Editor

Native Instruments Guitar Rig 4

Native Instruments Guitar Rig 5

Native Instruments GuitarRig Mobile IO Driver

Native Instruments Rig Kontrol 3 Driver

Native Instruments Service Center

Native Instruments Session IO Driver

Pack Vista Inspirat 2 1.0

PC-Doctor 5 for Windows

Picasa 3

PoiZone

PokerStars

Productivity Center Supplement for ThinkCentre

QuickTime

RecordNow Audio

RecordNow Copy

RecordNow Data

Remove Multimedia Center

Rescue and Recovery

Security Update for 2007 Microsoft Office System (KB951550)

Security Update for 2007 Microsoft Office System (KB951944)

Security Update for 2007 Microsoft Office System (KB958439)

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 2.0 (KB917283)

Security Update for Microsoft Office Excel 2007 (KB958437)

Security Update for Microsoft Office PowerPoint 2007 (KB951338)

Security Update for Microsoft Office Publisher 2007 (KB950114)

Security Update for Microsoft Office system 2007 (KB954326)

Security Update for Microsoft Office system 2007 (KB956828)

Security Update for Microsoft Office Word 2007 (KB956358)

Security Update for Step By Step Interactive Training (KB898458)

Security Update for Step By Step Interactive Training (KB923723)

Security Update for Windows Internet Explorer 7 (KB929969)

Security Update for Windows Internet Explorer 7 (KB938127-v2)

Security Update for Windows Internet Explorer 7 (KB938127)

Security Update for Windows Internet Explorer 7 (KB958215)

Security Update for Windows Internet Explorer 7 (KB960714)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player 10 (KB917734)

Security Update for Windows Media Player 10 (KB936782)

Security Update for Windows Media Player 6.4 (KB925398)

Security Update for Windows XP (KB923689)

Security Update for Windows XP (KB938464)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951066)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951698)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB954211)

Security Update for Windows XP (KB954600)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956391)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956841)

Security Update for Windows XP (KB957095)

Security Update for Windows XP (KB957097)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958687)

Segoe UI

SkyGazer 4

Skype™ 3.8

Sonic DLA

Sonic Express Labeler

Sonic Icons for Lenovo

Sonic Update Manager

SoundMAX

Spark

Spybot - Search & Destroy

Steam

Symantec Client Security

System Migration Assistant

System Update

TeamViewer 6

ThinkVantage Away Manager

ThinkVantage Productivity Center

ThinkVantage System Update Toolbar Button for IE

ThinkVantage Technologies Welcome Message

Toxic Biohazard

TVersity Codec Pack 1.7

TVersitybar Toolbar

Update for Microsoft Office Outlook 2007 (KB952142)

Update for Office 2007 (KB946691)

Update for Outlook 2007 Junk Email Filter (kb959141)

Update for Windows XP (KB951978)

Update for Windows XP (KB955839)

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

VLC media player 2.0.3

Wallpapers

WebFldrs XP

Winamp

Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray

Windows Genuine Advantage Notifications (KB905474)

Windows Internet Explorer 7

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Messenger

Windows Live Sign-in Assistant

Windows Live Toolbar

Windows Live Upload Tool

Windows Media Connect

Windows Media Format 11 runtime

Windows Media Player 11

Windows Mobile Device Updater Component

Windows XP Service Pack 3

WinRAR archiver

Wisdom-soft ScreenHunter 6.0 Free

Xiph.Org Open Codecs 0.85.17777

XP Themes

Zune

Zune Language Pack (DEU)

Zune Language Pack (ESP)

Zune Language Pack (FRA)

Zune Language Pack (ITA)

Zune Language Pack (NLD)

Zune Language Pack (PTB)

Zune Language Pack (PTG)

.

==== End Of File ===========================

[Maniac]

Step 1

Anti-Virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. My suggestion is to uninstall Ad-Aware (Ad-Aware Security Toolbar too) and to keep Symantec Client Security.

Also, please uninstall the following applications:

µTorrent

Freecorder Toolbar

Freecorder Toolbar 3.02 Application

FreeSoundRecorder Toolbar

Finally, restart your computer.

Step 2

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  
• The tool will open and start scanning your system.
  
• Please be patient as this can take a while to complete depending on your system's specifications.
  
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  
• Post the contents of JRT.txt into your next message.
  

Step 3

• Launch Malwarebytes' Anti-Malware
  
• Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  
• Go to Scanner tab and select Perform Quick Scan, then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

• Junkware Removal Tool log
  
• Malwarebytes' Anti-Malware log
  
• a new fresh DDS log

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!