Malwarebytes crashes computer on first file scanned

[chrisfromwa]

Hi,

I hope someone can help step me through some issues I'm having with my PC.

If I attempt to scan using Malwarebytes, as soon as it starts to scan the very first file. The computer crashes, black screen and then reboots.

I've tried unistalling MalwareBytes and then reinstalling, but that doesn't help.

Other issues I'm seeing on this machine, when I boot up. I get a message about Outlook Express (but I'm not even using Outlook Express).

Firefox is very slow and lags all the time, most often with a not responding message and crashes often.

This is a Windows XP Pro machine, I'm using MSSE for my antivirus (does not find anything).

Please let me know what I can do to provide more info.

Thanks

chris

[daledoc1]

Hello and welcome, chrisfromwa:

Please follow the instructions below and post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
  
• A couple of protection logs, if you have them
  
• DDS.txt from DDS
  
• Attach.txt from DDS
  

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• 
  When done, DDS will open two (2) logs:
• 
  
  1. DDS.txt
     
  2. Attach.txt
     

• Save both reports to your desktop
  
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.
  

[chrisfromwa]

Hi,

Thanks for your help.

Here are the files, but I don't see any logs saved from Malwarebytes.

dds.txt

attach.txt

CheckResults.txt

[AdvancedSetup]

I don't see anything obvious in the log that would cause that behavior.

You may have corrupted files on your disk. Please try running the following.

First close ALL Applications as this routine will automatically restart your computer.

Click on START - RUN and copy / paste the following entry into the box and click OK

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

The computer should restart and then run a full disk check. Once that has completed try scanning again and let us know if you still have an issue scanning or not.

[chrisfromwa]

HI,

I gave that a try, it rebooted and then I tried to run malwarebytes again, and it crashed as soon as it scanned the first file.

[AdvancedSetup]

Please open a ticket on the Help Desk and ask for me and I will assist you further with looking into this.

http://www.malwarebytes.org/contact_consumer/

Thanks