Windows firewall and Defender not starting

[JayG]

I normally don't use these but decided to activate them as a test.... and neither will enable. I did have a virus a while back but cleaned it out so I dont know when the problem started. I tried the Windows 'fixit' tool but no luck so here I am if anyone can help.

Tks

[AdvancedSetup]

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

1. DDS.txt
   
2. Attach.txt
   

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.
  

[JayG]

Thanks, I didnt realize you replied os fast since I didnt get an email notice, attached are the 2 logs,

Jay

dds.txt

attach.txt

[AdvancedSetup]

Not 100% certain but it looks like the computer is probably infected. I would recommend following the advice from here: Available Assistance for Possibly Infected Computers and one of the Experts will help you check on it and try to get it cleaned up and working again.

==== Event Viewer Messages From Past Week ========

.

1/22/2013 10:48:28 AM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891

1/22/2013 10:48:28 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891

1/22/2013 10:47:47 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the dleaCATSCustConnectService service to connect.

1/22/2013 10:47:47 AM, Error: Service Control Manager [7000] - The Symantec Eraser Service service failed to start due to the following error: The system cannot find the file specified.

1/22/2013 10:47:47 AM, Error: Service Control Manager [7000] - The dleaCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

1/22/2013 10:47:42 AM, Error: Service Control Manager [7024] - The Windows Firewall service terminated with service-specific error Access is denied..

1/22/2013 10:47:32 AM, Error: Microsoft-Windows-Kernel-Processor-Power [35] - Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

1/22/2013 10:47:32 AM, Error: Microsoft-Windows-Kernel-Processor-Power [35] - Performance power management features on processor 2 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

1/22/2013 10:47:32 AM, Error: Microsoft-Windows-Kernel-Processor-Power [35] - Performance power management features on processor 1 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

1/22/2013 10:47:32 AM, Error: Microsoft-Windows-Kernel-Processor-Power [35] - Performance power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.

1/22/2013 10:24:16 AM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

1/22/2013 10:23:38 AM, Error: Service Control Manager [7034] - The O&O Defrag service terminated unexpectedly. It has done this 1 time(s).

.

==== End Of File ===========================

Thanks

[JayG]

Thanks, I'll follow that link.