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What have my kids done! Redirect virus

ouroborus2012
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ouroborus2012

ouroborus2012

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Well, as I look through some of these forums, it appears that I have the infamous "clicklivesearch" redirect virus. I can't even begin to process all of the logs that are in here, so i'm just going to ask for help up front!! If anybody is willing to give me some help, it would be GREATLY appreciated! Thanks in advance!

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CatByte

CatByte

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let's start with a set of diagnostic logs so we can see what's going on

please run the following:

Please download DDS from either of these links

LINK 1

LINK 2

and save it to your desktop.

  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.

---------------------------------------------------

Please include the contents of the following in your next reply:

DDS.txt

Attach.txt.

NEXT

Please download aswMBR to your desktop.

  • Double click the aswMBR.exe icon to run it
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well

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CatByte

CatByte

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Please run the following

Refer to the ComboFix User's Guide

  1. Download ComboFix from the following location:
    Link
    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  2. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  3. Double click on ComboFix.exe & follow the prompts.
  4. Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  5. When finished, it shall produce a log for you. Post that log in your next reply
    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
    ---------------------------------------------------------------------------------------------
  6. Ensure your AntiVirus and AntiSpyware applications are re-enabled.
    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

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CatByte

CatByte

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delete the copy of ComboFix that you have and download a fresh copy (make certain your security programs are disabled before downloading so they don't interfere)

If you still get the error, try running ComboFix in safe mode.

To Enter Safemode

  • Go to Start> Shut off your Computer> Restart
  • As the computer starts to boot-up, Tap the F8 KEY repeatedly,
  • this will bring up a menu.
  • Use the Up and Down Arrow Keys to scroll up to Safemode
  • Then press the Enter Key on your Keyboard
  • go into your usual account

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CatByte

CatByte

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Please run the following:

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

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CatByte

CatByte

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that looks much better :)

Please run the following:

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right-mouse click JRT.exe and select Run as administrator
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

NEXT

Download AdwCleaner from here and save it to your desktop.

  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply

NEXT

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

NEXT

Go here to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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ouroborus2012

ouroborus2012

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Ok, so the junkware program took a REALLY long time.. Sorry for the delay. As we speak, the ESET program is running and is going quite slow as well. Here is everything I have thus far. This is everything requested except for the ESET file, which i'll post as soon as it's done.

Malwarebytes Anti-Malware 1.70.0.1100

www.malwarebytes.org

Database version: v2013.01.19.10

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

Road to Awe :: ROADTOAWE-PC [administrator]

1/19/2013 5:16:37 PM

mbam-log-2013-01-19 (17-16-37).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 224801

Time elapsed: 4 minute(s),

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

AdwCleanerdoc.txt

junkwaredoc.txt

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CatByte

CatByte

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I suggest removing Frostwire from Programs and Features

We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It likely contributed to your current situation. This page will give you further information.

Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

Please see this topic for more information:

Perils of P2P File Sharing.

I would strongly recommend that you uninstall this now. You can do so via Control Panel >> Programs and Features.

NEXT

Please do the following:

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".

Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:

Press the WinKey + R to open a run box, type Notepad > click OK.

This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')


File::
C:\Program Files (x86)\Coupon Companion Plugin\Coupon Companion Plugin.dll	
C:\Program Files (x86)\Coupon Companion Plugin\Uninstall.exe	
C:\Users\Road to Awe\.frostwire5\updates\frostwire-5.3.2.windows.exe	
C:\Users\Road to Awe\AppData\Roaming\FrostWire\.AppSpecialShare\frostwire-5.0.8.windows.exe	
C:\Users\Road to Awe\AppData\Roaming\FrostWire\.AppSpecialShare\frostwire-5.1.4.windows.exe	
C:\Users\Road to Awe\AppData\Roaming\FrostWire\.AppSpecialShare\frostwire-5.3.2.windows.exe	
C:\Users\Road to Awe\Documents\JELLYBLUR-v1.3-THUNDERBOLT-SPJESTER.zip	
C:\Users\Road to Awe\Downloads\FreemakeAudioConverterSetup.exe	
C:\Users\Road to Awe\Downloads\frostwire-5.1.4.windows.exe	
C:\Users\Road to Awe\Downloads\iLividSetupV1.exe	
C:\Users\Road to Awe\FrostWire\Torrent Data\frostwire-4.21.7.windows.exe

ClearJavaCache::

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"

Here's how to do that:

1.Click File;

2.Click Save As... Change the directory to your desktop;

3.Change the Save as type to "All Files";

4.Type in the file name: CFScript

5.Click Save ...

CFScriptB-4.gif

  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix may request an update; please allow it.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

NEXT

Remove all these old versions of Java from your machine

Java 6 Update 21

Java 7 Update 2

Java 7 Update 2 (64-bit)

Java SE Development Kit 7 Update 2

Java SE Development Kit 7 Update 2 (64-bit)

JavaFX 2.0.2

JavaFX 2.0.2 (64-bit)

JavaFX 2.0.2 SDK

JavaFX 2.0.2 SDK (64-bit)

then download and install the most recent version from the Oracle site:

http://www.java.com/en/download/inc/windows_new_xpi.jsp?locale=en

Please advise how the computer is running now and if there are any outstanding issues

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CatByte

CatByte

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does this happen with all browsers?

please run the following:

  • Download RogueKiller and save it to your desktop.
  • Quit all other programs
  • Start RogueKiller.exe
  • Wait until the Prescan has finished ...
  • Click on Scan
    RGKRScan.png
  • Wait for the end of the scan
  • A report will be created on your desktop.
  • Click on the Delete button
    RGKRDelete.png
  • Next click on the ShortcutsFix
    RGKRShortcutsFix.png
  • another report will be created on your desktop.

Please post: All RKreport.txt text files located on your desktop.

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