Trojan.gen.2 Norton warnings

[Mental_Samurai]

Hello, My norton has been flagging a trojan.gen.2 virus every couple of minutes or so. I have done a full scan of my system using malwarebytes anti-malware software to no avail. Any help would be massively appreciated.

[MrCharlie]

Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

<====><====><====><====><====><====><====><====>

Next.......

Please remove any usb or external drives from the computer before you run this scan!

Quit all running programs.

Please download and run RogueKiller to your desktop.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[Mental_Samurai]

Here are the log files

dds.txt

attach.txt

[Mental_Samurai]

Here is the roguekiller report

RKreport1_S_01192013_02d1510.txt

[MrCharlie]

Before we proceed further, please uninstall or disable uTorrent and any other peer-to-peer filesharing app.

Continued use of filesharing or ill-advised downloads will surely re-infect your system.

Risks of File-Sharing Technology.

P2P file sharing: Know the risks

It's also against the forums policy concerning P2P programs:

If you're using Peer 2 Peer software such as uTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

Then.................

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

[Mental_Samurai]

I managed to uninstall utorrent. They don't make that easy. I won't be installing that again.

I have done the scan and cleanup 3 times now and there is still a warning appearing via malwarebytes anti-malware. Mainly relating to a C:/Users\Mark\Documents\Windows\advkis.exe Trojan.FakeMS.

Should I continue scanning and cleaning the system using mbar.exe or should is there a different problem that needs addressing?

Thankyou for your help so far. I understand you do this for free and this is much appreciated.

[MrCharlie]

As long as you ran MBAR twice...please do this:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[Mental_Samurai]

Here is the combofix log

ComboFix.txt

[MrCharlie]

Looks Good.....

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[Mental_Samurai]

My computer seems to be running fine. I have re-enabled Norton 360 and it seems to have stopped throwing virus detections.

Thank you very much for your help. You sir are brilliant!

Here is the log file.

mbam-log-2013-01-19 (19-09-14).txt

[MrCharlie]

OK, we're not done.

Please update and run Malwarebytes again to make sure there's no threats left.

Post the log.

Then.....Lets check the system for any adware:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

[Mental_Samurai]

It seems the problem is still there after the malwarebytes scan. I have put the malwarebytes log and the adwcleaner log in the attachments.

mbam-log-2013-01-19 (19-38-34).txt

AdwCleanerR1.txt

[MrCharlie]

OK, run this scan......

Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[Mental_Samurai]

Just for your information the virus seems to be spamming me with windows calculator initializations.

Here are the two log files that were created from TDSSKiller.

TDSSKiller.2.8.15.0_19.01.2013_19.58.06_log.txt

TDSSKiller.2.8.15.0_19.01.2013_20.01.18_log.txt

[MrCharlie]

OK, that scan was clean, lets clear out that adware first:

Lots of adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Delete your copy of ComboFix and download a fresh copy and run it again as before, post the log, MrC

[Mental_Samurai]

Done and done

AdwCleanerS1.txt

ComboFix.txt

[MrCharlie]

OK, give me some time to look over the log, MrC

[MrCharlie]

Using ComboFix......

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

4. If ComboFix wants to update.....please allow it to.

File::

c:\users\Mark\Documents\Windows\miner.dll

c:\users\Mark\Documents\Windows\phatk.cl

c:\users\Mark\Documents\Windows\phatk.ptx

c:\users\Mark\Documents\Windows\tmp.txt

c:\users\Mark\Documents\Windows\usft_ext.dll

c:\users\Mark\Documents\Windows\advkis.exe

DirLook::

c:\users\Mark\Documents\Windows

ClearJavaCache::

Save this as CFScript.txt, in the same location as ComboFix.exe

Refering to the picture above, drag CFScript into ComboFix.exe

CAUTION: Do not mouse-click ComboFix while it is running. It may cause it to stall.

After reboot, (in case it asks to reboot)......

Please provide the contents of the ComboFix log (C:\ComboFix.txt) in your next reply.

MrC

[Mental_Samurai]

The combofix log.

Again, thank you for the help so far

ComboFix.txt

[MrCharlie]

Please delete this folder it was created by the malware:

c:\users\Mark\Documents\Windows

Then reboot and.......

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

MrC

[Mental_Samurai]

I am unable to delete the folder, It says "You need permission to perform this action"

[MrCharlie]

Using ComboFix......

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

4. If ComboFix wants to update.....please allow it to.

Folder::

c:\users\Mark\Documents\Windows

Save this as CFScript.txt, in the same location as ComboFix.exe

Refering to the picture above, drag CFScript into ComboFix.exe

CAUTION: Do not mouse-click ComboFix while it is running. It may cause it to stall.

After reboot, (in case it asks to reboot)......

Please provide the contents of the ComboFix log (C:\ComboFix.txt) in your next reply.

MrC

[Mental_Samurai]

Done. Here is the log.

Upon inspection it seems the "Windows" folder is still there

ComboFix.txt

[MrCharlie]

Can you take a look in the folder and see if it's empty, MrC

[Mental_Samurai]

It contains 6 files:

usft_ext.dll

phatk

miner.dll

tmp

phatk.cl

advkis