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New non-technical user needs advice...


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For a number of reasons, I thought my system had been compromised, so I installed Malwarebytes and avast, and uninstalled AVG and turned off Windows Firewall and Defender. I hope I've done the right thing.

My first mbam scan found several Vundo trojans and a number of PUP and PUM threats, which AVG had not. I deleted all, assuming they were dangerous, but now understand the PUP/PUMs may actually be ok. I think my action has caused problems because my system has slowed dramatically. Changing to Chrome (from IE) seems to have helped, but I don't know why or if I am just imagining it.

Not being technical, can anyone offer any advice on how I decide what to delete next time? How do I decide what's safe and what's not, apart from the obvious trojans and virus'? Should I now delete everything in my quarantine?

Thanks.

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Hello louisvw4 and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Probably your system is still infected. Please follow the instructions here and post the log files in your next reply:

http://forums.malwarebytes.org/index.php?showtopic=9573

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