tonysmith5 Posted January 16, 2013 ID:635305 Share Posted January 16, 2013 Hello I have the FBI Malware. I am unable start any safemode I am able to boot from a recovery cd.Any help will be greatly appreciated and rewarded... Link to post Share on other sites More sharing options...
Staff gringo_pr Posted January 16, 2013 Staff ID:635306 Share Posted January 16, 2013 Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.[*]Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.[*]Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.[*]Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.How to tell > 32 or 64 bitPlug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst64.exe and press EnterNote: Replace letter e with the drive letter of your flash drive.[*]The tool will start to run.[*]When the tool opens click Yes to disclaimer.[*]First Press the Scan button.[*]It will make a log (FRST.txt)[*]Second Type the following in the edit box after "Search:". services.exe[*]Click the Search button[*]It will make a log (Search.txt)I want you to poste Both the FRST.txt report and the Search.txt into your reply to meGringo Link to post Share on other sites More sharing options...
Staff gringo_pr Posted January 19, 2013 Staff ID:636457 Share Posted January 19, 2013 Hello48 Hour bumpIt has been more than 48 hours since my last post.do you still need help with this?do you need more time?are you having problems following my instructions?if after 48hrs you have not replied to this thread then it will have to be closed!Gringo Link to post Share on other sites More sharing options...
jhart Posted January 19, 2013 ID:636527 Share Posted January 19, 2013 hello, you are helping me under a new topic ""FBI infection malware".thanks... Link to post Share on other sites More sharing options...
Staff gringo_pr Posted January 19, 2013 Staff ID:636530 Share Posted January 19, 2013 yes and I am bumping tonysmith5 the original topic starter Link to post Share on other sites More sharing options...
LDTate Posted January 22, 2013 ID:637830 Share Posted January 22, 2013 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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