Files, pics are all gone. Malware infected....help!

[Nzsurfer]

After downloading a file recently all my icons, files, & pics suddenly disappeared. I've looked on your site & downloaded DDS, Combofix, Hijackthis yet none will open. I also tried downloading and opening Malwarebytes Chameleon, but it still won't run. Not sure what to do. I just want to get my pics & files back so that I can save them. After that I can just do a fresh install of Windows 7 64 bit. Help!!

Downloaded Unhide.exe & ran that several times. Nothing new popped up. I can see the folders of where my old pics were, but the file sizes all say 1kb for the folder.

[Maniac]

Hello Nzsurfer! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
  

What is the situation in Safe mode with Neworking?

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

[Maurice Naggar]

@NZSurfer

Are you still with us? Are you still needing help?

[Maurice Naggar]

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