ihatezbotr Posted January 16, 2013 ID:634999 Share Posted January 16, 2013 HelloI had the trojan zbotr.gen a couple of days ago. Today eset smart security told me, that there is a update to version 6 but i cant update to this version.Everytime i try it says: that eset service(ekrn) could not be stopped and fails to be installed. Do you think this problem is malware related?I did a scan with malwarebytes without results.Thank youdds.txtattach.txt Link to post Share on other sites More sharing options...
Maniac Posted January 16, 2013 ID:635071 Share Posted January 16, 2013 Hello ihatezbotr! My name is Maniac and I will be glad to help you solve your malware problem.Please note:If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.Make sure you read all of the instructions and fixes thoroughly before continuing with them.Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.Please uninstall ESET Smart Security and then download and install the latest version of ESET Smart Security 6:http://kb.eset.com/esetkb/index?page=content&id=SOLN2788&actp=search&viewlocale=en_US&searchid=1358344297726 Link to post Share on other sites More sharing options...
ihatezbotr Posted January 16, 2013 Author ID:635106 Share Posted January 16, 2013 HelloIt's not possible to uninstall Eset Smart Security. There is no entry to uninstall it!! Link to post Share on other sites More sharing options...
Maniac Posted January 16, 2013 ID:635121 Share Posted January 16, 2013 In this case, follow the instructions here:http://kb.eset.com/esetkb/index?page=content&id=SOLN2289&actp=search&viewlocale=en_US&searchid=1358347980748 Link to post Share on other sites More sharing options...
ihatezbotr Posted January 16, 2013 Author ID:635127 Share Posted January 16, 2013 Ok. Thank you.I will do so, when i come home from work! In a few hours and post my results! Link to post Share on other sites More sharing options...
Maniac Posted January 16, 2013 ID:635133 Share Posted January 16, 2013 Thanks for letting me know! Link to post Share on other sites More sharing options...
ihatezbotr Posted January 16, 2013 Author ID:635205 Share Posted January 16, 2013 Ok, with the uninstaller tool from eset it worked! I have installed the latest verson of smart security and updated the signatures Link to post Share on other sites More sharing options...
Maniac Posted January 16, 2013 ID:635300 Share Posted January 16, 2013 Glad I could help! Safe surfing! Link to post Share on other sites More sharing options...
Maurice Naggar Posted January 18, 2013 ID:636117 Share Posted January 18, 2013 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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