Double Posted January 15, 2013 ID:634435 Share Posted January 15, 2013 I can't figure out why, but my MBAM logo suddenly disappeared completely out of the blue and has been replaced by the 'missing' icon. Why did this happen? It appears to only be an aesthetic problem because the program still seems to be responding, although it does seem to take time to bootup from a restart when looking at the logo from the system tray (it's gray for a few minutes before lighting back up again). Does anyone know how I might fix the missing logo? I'm beginning to wonder if my Windows Update has anything to do with it, it's always screwing things up. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 15, 2013 Root Admin ID:634436 Share Posted January 15, 2013 Hello and Welcome to MalwarebytesIt could possibly be due to some update blocking access or it could simply be your cache for icons has reached a maximum and you need to refresh the icon.Before looking into other potential issues please right click the icon on and choose properties.Then click on the Change Icon button.Then select the main blue icon and click OKLet me know if that corrects it or not.Thanks Link to post Share on other sites More sharing options...
Double Posted January 15, 2013 Author ID:634439 Share Posted January 15, 2013 I tried, but nothing changed. I should also mention that I'm not able to right-click items in the start menu, I can't figure out why. I managed to right-click on properties by searching 'malwarebytes' from within the start menu and changing it from there. Link to post Share on other sites More sharing options...
Double Posted January 15, 2013 Author ID:634444 Share Posted January 15, 2013 I had to allow Administrative privileges to change the icon, if that gives any indication of any problem(s). I think it's normal though. Please help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 15, 2013 Root Admin ID:634473 Share Posted January 15, 2013 Yes you need to have Admin rights to make changes to any items that affect all users. Are you an Administrator on the computer?So is the computer behaving bad or are you having signs of an infection?You can try this fix from Microsoft and if it does not work then please run the scanners below.Please create an mbam-check log:Download mbam-check.exe from here and save it to your desktopDouble-click on mbam-check.exe to run it, it should then open a log filePlease do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next postPlease run the following scanner and send back the logs.Download DDS from one of the locations below and save to your Desktopdds.scrdds.com Temporarily disable your Anti-Virus and run it.How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware ProgramsOnce downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administratorClick the Run button if prompted with an Open File - Security Warning dialog box.A black DOS console should open and run for a moment. When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease include the following logs in your next reply: DDS.txt and Attach.txtYou can ignore the note about zipping the Attach.txt file in most cases. Link to post Share on other sites More sharing options...
Double Posted January 15, 2013 Author ID:634475 Share Posted January 15, 2013 Hi again, the Microsoft FixIt tool you provided helped, and did a little more. Thanks so much! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 15, 2013 Root Admin ID:634486 Share Posted January 15, 2013 Great, glad that took care of it for you.Cheers Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now