Support verses Support

[Internaut]

Suggestions for the suggestion box

1. When a customer submits a Beta report ticket/support request, don't wait a few days and then send a generic computerized response requesting they first try the basic Kbase. Have a human respond the first time.
   
2. For Beta versions of anything, set up a separate Beta station where people can post the steps they took, their system, and the error/s encountered.
   
3. If you won't set up something separate, have techs drop by -often- who can respond to the report.
   
4. You could depend on a freebie and hope peers will find the answers, but let's have them all available so anyone helping Mbytes with their Beta testing isn't repeating the same things others have eported - - somewhere.
   

Sincerley not testing and reporting any longer,

I

[screen317]

Hello Internaut and welcome to Malwarebytes.

I'm sorry you've had trouble with support, but can you please provide some additional details so I can find out what happened?

Where did you submit a beta report ticket? Who responded to you and what were you linked to?

For our beta software we have a dedicated feedback subforum for new beta releases of MBAM.

I'm almost convinced that you didn't actually speak to Malwarebytes support. Please let me know what happened with as much detail as possible so I can investigate.

Thank you!