Jump to content

Malwarebytes crashes and computer becomes unresponsive during quick scan.


Recommended Posts

Hi,

I have had a Backdoor Tidserv!inf on my computer. My anti-virus Norton Internet Security was unable to remove it so after trying a couple of related Norton extensions such as Power-Eraser and the Tidserv removal tool I downloaded Malwarebytes. After performing a quick scan and detecting a number of threats such trojans, etc. Malwarebytes successfully removed them and prompted me to restart my PC. After restarting I ran another quick scan however this time it crashed. I attempted 3 or 4 more quick scans since then but every time Malwarebytes crashes and my computer becomes unresponsive. Any help would be appreciated because this is really beginning to bug me.

Link to post
Share on other sites

Hello and welcome: :)

It sounds as if you are infected and may have traces of malware and/or system damage from the infection.

We can't work on malware diagnostics and removal in this sub-section of the forum.

So, for expert help, please follow the recommendations in this sticky topic: Available Assistance For Possibly Infected Computers.

The malware helpers will assist you with cleaning your system and repairing the damage.

Thanks,

daledoc1

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.