Need help removing PUM.UserWLoad and Trojan.Ransom

[Devlant21]

Pretty much what the title says.

This is the first time I've ever used these forums, so I'm admittedly a bit lost and having whoever decides to help me be as detailed as possible would be much appreciated.

dds.txt

attach.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[Devlant21]

Thank you for the speedy response.

__

Copy of the log:

RogueKiller V8.4.3 [Jan 10 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Safe mode with network support

User : Andrew [Admin rights]

Mode : Scan -- Date : 01/12/2013 14:27:08

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : syshost32 (C:\Users\Andrew\AppData\Local\{8A690C08-97D3-9AA2-D15B-FC38B0846A4B}\syshost.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-1379245273-61613077-1871093419-1001[...]\Run : syshost32 (C:\Users\Andrew\AppData\Local\{8A690C08-97D3-9AA2-D15B-FC38B0846A4B}\syshost.exe) -> FOUND

[RUN][sUSP PATH] HKLM\[...]\Wow6432Node\RunOnce : 73B9E00D-595B-4033-B058-3A743FD61104 (cmd.exe /C start /D "C:\Users\Andrew\AppData\Local\Temp" /B 73B9E00D-595B-4033-B058-3A743FD61104.exe -activeimages -postboot) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: TOSHIBA MK3275GSX +++++

--- User ---

[MBR] c14a194e47a70f624d48fac8dd35e444

[bSP] 35cff5c93c53e5a466e70c6c8ff31d64 : Windows Vista MBR Code

Partition table:

0 - [ACTIVE] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 3074048 | Size: 289747 Mo

2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 596475904 | Size: 13997 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_01122013_02d1427.txt >>

RKreport[1]_S_01122013_02d1427.txt

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][sUSP PATH] HKCU\[...]\Run : syshost32 (C:\Users\Andrew\AppData\Local\{8A690C08-97D3-9AA2-D15B-FC38B0846A4B}\syshost.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-1379245273-61613077-1871093419-1001[...]\Run : syshost32 (C:\Users\Andrew\AppData\Local\{8A690C08-97D3-9AA2-D15B-FC38B0846A4B}\syshost.exe) -> FOUND

[RUN][sUSP PATH] HKLM\[...]\Wow6432Node\RunOnce : 73B9E00D-595B-4033-B058-3A743FD61104 (cmd.exe /C start /D "C:\Users\Andrew\AppData\Local\Temp" /B 73B9E00D-595B-4033-B058-3A743FD61104.exe -activeimages -postboot) -> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Then...............

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

[Devlant21]

Thank you again (and many apologies for the very delayed reply on my part).

After the second scan with Malwarebytes Anti-Rootkit, the program is saying that nothing new has been detected. I can also confirm that my internet, Windows Updates, and my firewall are all working properly. The logs you asked for are attached as well.

mbar-log-2013-01-12 (15-05-38).txt

system-log.txt

[MrCharlie]

Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[Devlant21]

I'm guessing that you mean the text file that popped up when ComboFix finished scanning? Attaching that below.

log.txt

[MrCharlie]

Looks OK......

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbar and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

[Devlant21]

Here's the file.

AdwCleanerR1.txt

[MrCharlie]

Some adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then............

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[Devlant21]

AdwCleaner[s1] results:

# AdwCleaner v2.105 - Logfile created 01/12/2013 at 16:50:42

# Updated 08/01/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Andrew - ANDREW-PC

# Boot Mode : Normal

# Running from : C:\Users\Andrew\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

***** [Registry] *****

Key Deleted : HKCU\Software\9a2dfa21e690a5c3

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\SOFTWARE\Software

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v18.0 (en-US)

File : C:\Users\Andrew\AppData\Roaming\Mozilla\Firefox\Profiles\w7k31ut8.default-1346962874216\prefs.js

[OK] File is clean.

-\\ Google Chrome v [unable to get version]

File : C:\Users\Andrew\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1084 octets] - [12/01/2013 16:31:16]

AdwCleaner[R2].txt - [1143 octets] - [12/01/2013 16:33:49]

AdwCleaner[s1].txt - [1084 octets] - [12/01/2013 16:50:42]

########## EOF - C:\AdwCleaner[s1].txt - [1144 octets] ##########

[Devlant21]

Security Check results:

Results of screen317's Security Check version 0.99.56

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Trend Micro Titanium Maximum Security

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

JavaFX 2.1.1

Java 6 Update 31

Java 7 Update 9

Adobe Flash Player 11.5.502.146

Adobe Reader 10.1.5 Adobe Reader out of Date!

Mozilla Firefox (18.0)

````````Process Check: objlist.exe by Laurent````````

Norton ccSvcHst.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

Trend Micro AMSP coreServiceShell.exe

Trend Micro UniClient UiFrmWrk uiWatchDog.exe

Trend Micro AMSP coreFrameworkHost.exe

Trend Micro UniClient UiFrmWrk uiSeAgnt.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 6%

````````````````````End of Log``````````````````````

[MrCharlie]

0

[MrCharlie]

Please read the 2 links below regarding Java:

http://www.usatoday....bility/1828011/

http://blog.malwareb...t-in-the-wild/#

JavaFX 2.1.1 <---please uninstall from add/remove programs

Java™ 6 Update 31 <---please uninstall from add/remove programs

Java 7 Update 9 <---please update..should be Update 10

Adobe Reader 10.1.5 Adobe Reader out of Date!<---please check for an update.

You have out dated programs on the system which are vulnerable to malware.

Please update or uninstall them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[Devlant21]

Posted feedback on your page. Thank you again, the help was greatly appreciated!

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!