Can't find PC Cleaner Pro to remove it

[zombi2]

I'm trying to install AVG Anti-virus and get a message to delete this program. I also have an Action Center message that PC Cleaner is turned off and must be turned on manually. The thing is I never downloaded this, it's not in my program list, nothing comes up when I search for it, and I never see it running in Task Manager. Aside from the 2 messages I can't find any evidence that I have, or ever had, this program.

I downloaded Rkill in safe mode, Downloaded Malwarebytes, did a full scan, removed the trojans it found (no PCP or anything similarly named was found though). Then did a full scan in regular mode, got of the one PUP I didn't delete the first time and restarted againt but I still have the same 2 messages. Are there any specific folders I can look through manually, anything PCP is known to hide in?

[daledoc1]

Hello and welcome, zombi2:

We don't work on malware-related issues in this sub-section of the forum.

If you need help scanning and cleaning your system for the PC Cleaner Pro rogue or other infections, please start with this sticky topic: Available Assistance for Possibly Infected Computers

The experts will give you a hand.

Thanks!

daledoc1

[noknojon]

Hello zombi2 -

One of the Admins here developed a small tool to remove this program and posted it on the forum a while back.

This was due to several requests for a tool to remove this program.

Use at your own risk as this file is in no way company supported. It was privately created by AdvancedSetup from here at Malwarebytes, and it has been a help to several people.

PC Cleaner Pro Nuke.exe

Thank You -

EDIT - If you are unable to fully remove your problem, then please see the post above from daledoc1

Thanks -

[zombi2]

Thanks for your replies. I went through the user files manually and found a single 4k file, C:\Users\z\AppData\Roaming\PC Cleaners. Malwarebytes blocked the IP when I hit the Pro Nuke link but I'll need to go the full route in the removal thread anyway. I saw 'Norton' in a couple stray files and know for a fact that I never downloaded anything openly related to that. Norton is forever banished from any computer I have control of since it invited 'System Tool' to come over and party on a previous laptop. In a way Norton was worse. At least System Tool provided some colorful distraction while it drunkenly tore up the place, Norton chasing a tracking cookie from Pogo the whole time. Maybe he thought he could eat it or something, I don't know. He was obviously stoned .

[AdvancedSetup]

Malwarebytes is not blocking the link to my site. You might have other security software blocking it but not MBAM.

[noknojon]

Hi again -

It seems like you may have other problems also - Please refer to my post above and follow my EDIT (as per below)

> > If you are unable to fully remove your problem, then please see the post above from daledoc1

Thank you - -

[zombi2]

Malwarebytes is not be blocking the link to my site. You might have other security software blocking it but not MBAM.

I don't know the cause but it was from from Malwarebytes as soon as the new tab opened. This is what the log lists: 2013/01/09 21:39:15 -0800 Z-PC z IP-BLOCK 208.73.210.29 (Type: outgoing, Port: 49336, Process: fdm.exe)

[AdvancedSetup]

Well that IP address is not for my site.

Name: kixhelp.com

Address: 174.127.106.61

That IP is not listed as being known or setup correctly which is often the case for sites that have infected you.

IP address: 208.73.210.29

No host name is associated with this IP address or no reverse lookup is configured.

Error: Host not found

208.73.210.29 is from United States(US) in region North America

As already suggested please follow the advice here: Available Assistance for Possibly Infected Computers

Someone will assist you further with cleaning your system.

Thanks