My Computer has been Infected!

[Malvar]

Hi,

My computer has been infected after surfing the net.

I tried to get rid of the Trojan virus but most scans don't even show the computer is infected.

I have used the dds scan and I am attaching both logs here.

If anybody can help me with this, I would really appreciate it.

Regards,

M

Attach Log.txt

DDS Log.txt

[jeffce]

Hi and Welcome!! My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

• The fixes are specific to your problem and should only be used for the issues on this machine.
  
• It's often worth reading through these instructions and printing them for ease of reference.
  
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
  
• Please reply to this thread. Do not start a new topic.
  
• If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
  

IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.

DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.

Having said that....Let's get going!!

----------

Please download aswMBR to your desktop.

• Double click the aswMBR icon to run it.
  
• Click the Scan button to start scan.
  
• If you are asked to update the Avast Virus database please allow it to do so.
  
• When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
  

Click the image to enlarge it

----------

[Malvar]

Hi Jeff

Thank you very much for your help and your time.

I have downloaded the aswMBR and I am attaching the log as suggested.

Again, thank you fr your help.

Regards,

M

[jeffce]

You are more than welcome. When you get the log go ahead and post that and we will go from there.

[Malvar]

Sorry Jeff,

The attachment didn't appear in my previous post.

Here it i now.

Regards,

M

aswMBR.txt

[jeffce]

No problem.

ComboFix

Download Combofix from either of the links below, and save it to your desktop.

Link 1

Link 2

**Note: It is important that it is saved directly to your desktop**

If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.

--------------------------------------------------------------------

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

--------------------------------------------------------------------

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.

• 
  When finished, it will produce a report for you.
• Please post the C:\ComboFix.txt for further review.
  

[Malvar]

Hi Jeff

I have attached the ComboFix Log as requested.

Thank you.

Regards,

M

ComboFix Log.txt

[jeffce]

• Please download the file I attached directly to your Desktop >> save it as CFScript.txt >> file type is All Files
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
  

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

----------

Post the new ComboFix log and let me know how your system is running now.

CFScript.txt

[Malvar]

Hi Jeff

I have attached the second log here.

I have to say that the system seems to be running much better than before. I don't have the "radio" or whatever it was I could hear on the speakers.

Many thanks for all your help.

Regards,

M

ComboFix Log II.txt

[jeffce]

the system seems to be running much better than before

Fantastic!!

Java

Please go to Start > Control Panel > Programs and Features > uninstall all the Java Programs you see, now download the latest Java from the following link and install it:

http://java.com/en/download/index.jsp

----------

See this page for instructions on how to clear java's cache.

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)

• Under Temporary Internet Files, click the Delete Files button.
  
• There are three options in the window to clear the cache - Leave ALL 3 Checked
  
  • 
    Downloaded Applets
    Downloaded Applications
    Installed Applications and Applets
    

  [*]Click OK on Delete Temporary Files Window

  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.

  [*]Click OK to leave the Java Control Panel.

----------

Malwarebytes

Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.

----------

ESET Online Scanner

Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator

• Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.
  
• Turn off the real time scanner of any existing antivirus program while performing the online scan
  
• Tick the box next to YES, I accept the Terms of Use.
  
• Click Start
  
• When asked, allow the activex control to install
  
• Click Start
  
• Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  
• Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  
• Click Scan
  
• Wait for the scan to finish
  
• When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
  
• Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.
  
• Close the ESET online scan, and let me know how things are now.
  

----------

[Malvar]

Hi Jeff

I have deleted the Java Programms from the control panel, however the computer is not allowing me to dowload the latest version of Java. Every time I try it tells me that the Java installer file is corrupt.

Also, when I went to the control panel I have seem many programms which were never there. Some are written in Russian language.

Do you know if it is the virus which is not allowing me to download Java or is it just me not getting things right?

Thank you!

Regards,

M

[jeffce]

Hi,

Go ahead and run Malwarebytes and ESET online scanner and we will see what we have.

[Malvar]

Hi Jeff

I am attaching the Malwarebytes Log here. I am not attaching any Log from the other programm as it said it had not detected any threat.

Maybe the computer is clean now!

Thanks.

Regards,

M

mbam-log-2013-01-12 (18-51-23).txt

[jeffce]

The issue with your Java right now should be fixed this way....unistall all of Java from your system because Java right now has been exploited and not recommended for use until a fix comes out. You can read more here.

How is your system running otherwise?

[Malvar]

Hi Jeff

I read the Java post. That's ok then!

My system seems to be running ok. No noises coming from the speakers and no weird messages in my screen.

Many thanks.

Regards,

M

[jeffce]

Sounds great!

Providing there are no other malware related problems...

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!!

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

----------

The following will implement some cleanup procedures as well as reset System Restore points:

Press the Windows key + R and this will open the Run box. Copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

----------

Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

If you didn't already have it I would keep Malwarebytes AntiMalware though.

Here are some tips to reduce the potential for spyware infection in the future:

1. Internet Explorer. Even if you don't use it as your main browser it should be kept up-to-date because that is the browser Windows uses for updates.

Make your Internet Explorer more secure - This can be done by following these simple instructions:

• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
• Change the Download unsigned ActiveX controls to Disable
  
• Change the Initialize and script ActiveX controls not marked as safe to Disable
  
• Change the Installation of desktop items to Prompt
  
• Change the Launching programs and files in an IFRAME to Prompt
  
• Change the Navigate sub-frames across different domains to Prompt
  
• When all these settings have been made, click on the OK button.
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  
• Next press the Apply button and then the OK to exit the Internet Properties page.
  

2. FireFox. If you use Firefox, I recommend installing the following add-ons to help make your Firefox browser more secure:

NoScript

AdBlock Plus

3. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:

• Open Internet Explorer
  
• Click on Tools > Internet Options
  
• Press Security tab
  
• Select Internet zone then place check next to Enable Protected Mode if not already done
  
• Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
  
• Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
  

4. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

5. Firewall

Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. I would personally only recommend using one of the following two below:

Online Armor Free

Agnitum Outpost Firewall Free

6. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

8.Finally, I strongly recommend that you read How to Prevent Malware found here and also PC Safety and Security - What Do I Need?.

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

[Malvar]

Hi Jeff

I have done all you said in your previous message.

My computer seems to be working ok now.

Thank you very much for all your help and time. I really appreciate all your advice and the fact that probably my computer is free of viruses or Trojans!

Many thanks for everything.

Regards,

M

[jeffce]

You are more than welcome. Glad that I could help.

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!