google re-direct

[bcurtis65nj]

This one is just nasty. Any help would be greatly appreciated. Thanks in advance.

See attached.

Attach.txt

DDS.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[bcurtis65nj]

here you go, thanks.

RKreport1_S_01082013_02d2001.txt

[MrCharlie]

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

[bcurtis65nj]

attached are the logs, still having google re-direct issues. I included the mbar-log from the initial run where it did find malware and the one where it did not.

nasty bugger this one is...

mbar-log-2013-01-08 (20-38-52).txt

mbar-log-2013-01-08 (21-07-02).txt

system-log.txt

[MrCharlie]

Next...................

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[bcurtis65nj]

!!!!!! ComboFix hosed my machine - after it re-booted I could not login with any user or password getting "Request Not Supported" Could login in safe mode though. This is a Dell Precision with a fingerprint reader running win 7 pro in an active directory domain, although I am at home now. Read on answers.microsoft.com this can occur and no fix was available.

I had to restore to restore point created with MB rootkit. Combo fix restore point was not there. Re-running MB anti-rootkit now. Please advise.

fyi - combo fix did complete and when I got into safe mode it created the log file, attached.

log.txt

[MrCharlie]

OK, let me know what MBAR finds if anything. MrC

[bcurtis65nj]

mbar found the same item it did last time, see log post from earlier tonight. Since I had to restore to the restore point it created prior to the original scan it needed to be re-run, see attached.

As I did prior the oldest of these two mb logs is the one where it found something, the second should show the restults of the 2nd scan, nothing.

mbar-log-2013-01-08 (22-22-41).txt

mbar-log-2013-01-08 (22-38-12).txt

system-log.txt

[MrCharlie]

ComboFix deleted these files, can you see if they're still gone:

c:\users\bcurtis\AppData\Roaming\iasna_C92E1371-3DF5-4322-9729-82CC0DD90ECA.dll

c:\users\bcurtis\g2ax_expert_downloadhelper_win32_x86.exe

c:\users\bcurtis\g2mdlhlpx.exe

c:\users\bcurtis\GoToAssistDownloadHelper.exe

c:\windows\SysWow64\instsrv.exe

MrC

[bcurtis65nj]

No, they are back due to the fact that I went to a restore point prior to running combo fix. at least one looks like a legit file for my Citrix Go To Assist s/w but it may be masquerading as such.

[bcurtis65nj]

No, they are back due to the fact that I went to a restore point prior to running combo fix. at least one looks like a legit file for my Citrix Go To Assist s/w but it may be masquerading as such.

[MrCharlie]

Upload each one to VirusTotal for a free scan, let me know the results (just copy back the url)

http://www.virustotal.com/

I'll be back in the morning, MrC

[bcurtis65nj]

Here you go:

c:\users\bcurtis\AppData\Roaming\iasna_C92E1371-3DF5-4322-9729-82CC0DD90ECA.dll - https://www.virustotal.com/file/64e4c8ef5f25222f27529c2ce8ba13225488bec7db1c88f6ee469342e64ac214/analysis/1357704864/

c:\users\bcurtis\g2ax_expert_downloadhelper_win32_x86.exe - https://www.virustotal.com/file/4aaf34bf828fa10804bd3ee0a1fbc581e5508d6f8599abdf70c51ad57055b89e/analysis/1357705021/

c:\users\bcurtis\g2mdlhlpx.exe - https://www.virustotal.com/file/407168a8d891526b37bc66c2f7fa97df91fa11dd0810bb274c89ff9d66105423/analysis/

c:\users\bcurtis\GoToAssistDownloadHelper.exe - https://www.virustotal.com/file/2701804c1a4b5b536c3f1eecade14d692850a57b96d62e3188cafd19925c1294/analysis/1357705124/

c:\windows\SysWow64\instsrv.exe - https://www.virustotal.com/file/f7b0a444b590eb8a6b46cedf544bcb3117c85cab02b599b45d61b8a590095c9c/analysis/

[MrCharlie]

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for adware, toolbar and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!