Google redirect virus infection

[Erojohn]

I've been having problems with the google redirect virus for a while and tried just about everything and now it seems to be interfering with other parts such as whenever I right-click I get a run dll error that says : "There was a problem starting C:\Users\owner\AppData\Local\Temp\sbcwcqo\stiybie\wow.dll". I would greatly appreciate your help.

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[Erojohn]

Looks like I caught something

RKreport1_S_01062013_02d1601.txt

[MrCharlie]

Here you go......

Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Are these OK...do you recognize them?

C:\Users\Dan\Desktop\Music\Blockify\BlockifyService.exe

C:\Users\Dan\AppData\Local\Programs\Google\MusicManager\MusicManager.exe

Let me know.....MrC

[Erojohn]

Those two programs are safe. My computer has no confidential information on it but I would still like to try and avoid reformatting as much as possible.

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][bLACKLISTDLL] HKCU\[...]\Run : cpnes ("C:\Windows\System32\rundll32.exe" ,Repr) -> FOUND

[RUN][bLACKLISTDLL] HKUS\S-1-5-21-1032461598-3666097656-2950669112-1001[...]\Run : cpnes ("C:\Windows\System32\rundll32.exe" ,Repr) -> FOUND

[HJ INPROC][sUSP PATH] HKCR\[...]\InprocServer32 : (C:\Users\Dan\AppData\Local\Temp\sbcwcqo\stiybie\wow64.dll) -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Files tab and put a check next to these and uncheck the rest. (if found)

[ZeroAccess][FILE] n : C:\$recycle.bin\S-1-5-18\$c3bf2ff9709c247131f9929dfd996926\n --> FOUND

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$c3bf2ff9709c247131f9929dfd996926\@ --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$c3bf2ff9709c247131f9929dfd996926\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$c3bf2ff9709c247131f9929dfd996926\L --> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~~~

Next..............

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

[Erojohn]

I rescanned so there are two mbar logs.

Everything seems to be working now. Thank you for your help I appreciate it very much.

mbar-log-2013-01-06 (17-13-04).txt

mbar-log-2013-01-06 (18-00-50).txt

system-log.txt

[MrCharlie]

Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[Erojohn]

Looks like I spoke too soon, still got it.

I kept getting a popup that said "Application Error Exception EAccessViolation in module ERUNT.3XE at 00003A38. Access violation at address 00403A38 in module 'ERUNT.3XE'. rEAD OF ADDRESS 0076005D.

ComboFix.txt

[MrCharlie]

Looks like I spoke too soon, still got it.

What does this mean??

I kept getting a popup that said "Application Error Exception EAccessViolation in module ERUNT.3XE at 00003A38. Access violation at address 00403A38 in module 'ERUNT.3XE'. rEAD OF ADDRESS 0076005D.

We'll deal with this later.

----------------------------

Please find this file and upload to VirusTotal for a free scan, let me know the results (just copy back the url)

http://www.virustotal.com/

c:\windows\system32\drivers\rorxswtu.sys

MrC

[Erojohn]

I mean I still have the infection and I cannot find the file anywhere.

[MrCharlie]

Using ComboFix......

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

4. If ComboFix wants to update.....please allow it to.

File::

c:\windows\system32\drivers\rorxswtu.sys

Driver:

rorxswtu

ClearJavaCache::

Save this as CFScript.txt, in the same location as ComboFix.exe

Refering to the picture above, drag CFScript into ComboFix.exe

CAUTION: Do not mouse-click ComboFix while it is running. It may cause it to stall.

After reboot, (in case it asks to reboot)......

Please provide the contents of the ComboFix log (C:\ComboFix.txt) in your next reply.

MrC

[Erojohn]

ok

ComboFix.txt

[MrCharlie]

Please download SystemLook from the link below and save it to your Desktop.

http://jpshortstuff....temLook_x64.exe

• Double-click SystemLook.exe to run it.
  
• Copy the content of the following codebox into the main textfield:
  
• 
  :Filefind
  rorxswtu.sys
  *rorxswtu*
  

  
  

• 
  
• Click the Look button to start the scan.
  
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
  

Note: The log can also be found on your Desktop entitled SystemLook.txt

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Next.......

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for adware, toolbar and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

[Erojohn]

ok

AdwCleanerR1.txt

SystemLook.txt

[MrCharlie]

Lots of adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Reboot and let me know how it is.

Let me know what browsers are bring redirected also.

MrC

[Erojohn]

All browsers seem to be working fine now. I went through several pages on google and they all went straight to them. What is this Wizardry?

AdwCleanerS1.txt

[MrCharlie]

Good, use it for a while and let me know if it's still OK.

MrC

[MrCharlie]

How are we doing??? MrC

[Maurice Naggar]

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