Joss Posted January 6, 2013 ID:631020 Share Posted January 6, 2013 Hi,I managed to remove some malware already using an USB stick with AVG but Malwarebytes keeps not working what makes me suspect that something is not yet fixed.The application starts and after few minutes and around 94K files scanned it always stops with a message that no threats are detected.Malware chamaleon has the same behaviour.I tried also to start the computer in safe mode and no changes...Any clue what could be wrong?regardsjoseattach.txtdds.txt Link to post Share on other sites More sharing options...
Maniac Posted January 6, 2013 ID:631047 Share Posted January 6, 2013 Hello Jose! My name is Maniac and I will be glad to help you solve your malware problem.Please note:If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.Make sure you read all of the instructions and fixes thoroughly before continuing with them.Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.Step 1Anti-Virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. My suggestion is to uninstall Ad-Aware Antivirus (Ad-Aware Security Add-on too) and to keep Kaspersky Internet Security 2013.Next, uninstall: Ares 2.1.7VshareCompleteFinally, restart your computer.Step 2Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message.Step 3Launch Malwarebytes' Anti-MalwareGo to Update tab and select Check for Updates. If an update is found, it will download and install the latest version. Go to Scanner tab and select Perform Quick Scan, then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy&Paste the entire report in your next reply.Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.In your next reply, post the following log files:Junkware Removal Tool logMalwarebytes' Anti-Malware loga new fresh DDS log Link to post Share on other sites More sharing options...
Joss Posted January 10, 2013 Author ID:632542 Share Posted January 10, 2013 Hi maniac,Thanks a lot for your help. As soon as I am back at home I will follow your suggestions and come back to you with the results.Thanks!Jose Link to post Share on other sites More sharing options...
Joss Posted January 12, 2013 Author ID:633402 Share Posted January 12, 2013 Hi ManiacStupid of me I didn't check the "ignore" section in mbam...and C drive was there...I removed it and all of a sudden it works and no threats...Thanks for your help!jose Link to post Share on other sites More sharing options...
Maniac Posted January 12, 2013 ID:633451 Share Posted January 12, 2013 Did you follow the other steps? I strongly recommend you to do it, because they are important. Link to post Share on other sites More sharing options...
Maurice Naggar Posted February 1, 2013 ID:642129 Share Posted February 1, 2013 Hello Joss,Are you still with us ? Do you still need help? Link to post Share on other sites More sharing options...
Maurice Naggar Posted February 4, 2013 ID:643334 Share Posted February 4, 2013 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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