Please help

[rah299]

Hi

I have been having issues with my computer and restored the system to a previous date.

Having done this I am now unable to open several programs; is this due to a virus / malware?

Programs I am having issues with are Itunes; Office (Subscription cannot verify the license?)

I have completed the quick scan but this did not find any issues.

Attached below are the files that you requested.

Thanks

Rob

attach.txt

dds.txt

[kevinf80]

Run the following:

Download http://general-chang...de/2-adwcleaner by Xplode onto your Desktop.

• Please close all open programs and internet browsers.
  
• Double click on Adwcleaner.exe to run the tool.
  
• Click on Delete.
  
• Confirm each time with OK.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
  
• Please post the content of that logfile in your reply.
  
• You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.
  

Next,

Delete any versions of Combofix that you may have on your Desktop, download a fresh copy from the following link :-

http://download.blee...Bs/ComboFix.exe

• Ensure that Combofix is saved directly to the Desktop <--- Very important
  
• Disable all security programs as they will have a negative effect on Combofix, instructions available here http://www.bleepingc...opic114351.html if required. Be aware the list may not have all programs listed, if you need more help please ask.
  
• Close any open browsers and any other programs you might have running
  
• Double click the icon to run the tool (Vista or Windows 7 users right click and select "Run as Administrator)
  
• Instructions for running Combofix available here http://www.bleepingc...to-use-combofix if required.
  
• If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  
• When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review
  

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.

Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell us when you reply. Read here http://thespykiller....dex.php?page=20 why disabling autoruns is recommended.

*EXTRA NOTES*

• If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  
• If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  
• If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)
  

Post those two log in next reply please...

Kevin

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