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slow, sluggish computer. infected!


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hi all,

I'm infected! this all started a couple weeks ago when I downloaded some audio / mp3 manipulation software and some sort of malware must have came along for the ride ... all because I wanted to slow down the tempo of songs to parse out guitar tab. sigh.

at first, google chrome was displaying a search.nu toolbar but after running one of my anti-virus programs it was removed, yet i am still having problems with extreme sluggishness. before i found this forum I tried to do some more clean-up myself with malware and other virus software but this was unsuccessful.

happy to have found this, look forward to some help. enclosed please find the dds and attach logs.

thanks!

dds.txt

attach.txt

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  • Staff

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

 

 

 

These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from
here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download
AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+

Gringo

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Hi,

Thank you for the quick reply. Here are my logs in the same order as above.

-Security Check-

Results of screen317's Security Check version 0.99.56

Windows XP Service Pack 3 x86

Internet Explorer 8

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Disabled!

ESET NOD32 Antivirus

ESET Online Scanner v3

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.65.1.1000

Java 7 Update 10

Java™ 6 Update 5

Java version out of Date!

Adobe Flash Player 11.5.502.135

Adobe Reader 8 Adobe Reader out of Date!

Mozilla Firefox (17.0.1)

````````Process Check: objlist.exe by Laurent````````

ESET NOD32 Antivirus egui.exe

ESET NOD32 Antivirus ekrn.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C::

````````````````````End of Log``````````````````````

-AdwCleaner-

# AdwCleaner v2.104 - Logfile created 01/03/2013 at 21:24:10

# Updated 29/12/2012 by Xplode

# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

# User : Natalia - D56S2NG1

# Boot Mode : Normal

# Running from : C:\Documents and Settings\Natalia\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Deleted on reboot : C:\Program Files\Common Files\AVG Secure Search

***** [Registry] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{AC662AF2-4601-4A68-84DF-A3FE83F1A5F9}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D97A8234-F2A2-4AD4-91D5-FECDB2C553AF}

Key Deleted : HKLM\SOFTWARE\Classes\BrowserConnection.Loader

Key Deleted : HKLM\SOFTWARE\Classes\BrowserConnection.Loader.1

Key Deleted : HKLM\SOFTWARE\Classes\DnsBHO.BHO

Key Deleted : HKLM\SOFTWARE\Classes\DnsBHO.BHO.1

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1B730ACF-26A3-447B-9994-14AEE0EB72CC}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{44B619BC-3D2B-4990-AA4F-9AA366921792}

***** [internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v17.0.1 (en-US)

File : C:\Documents and Settings\Natalia\Application Data\Mozilla\Firefox\Profiles\9kldy8fr.default\prefs.js

Deleted : user_pref("extensions.skipscreen.hostMatchStr", "hxxp://www.4shared.com/(get|audio|file|document|dir[...]

File : C:\Documents and Settings\John\Application Data\Mozilla\Firefox\Profiles\4aarq8xi.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v23.0.1271.97

File : C:\Documents and Settings\Natalia\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

Deleted [l.15] : urls_to_restore_on_startup = [ "hxxp://www.google.com/", "hxxp://cityweb/", "hxxp://www.se[...]

Deleted [l.2288] : urls_to_restore_on_startup = [ "hxxp://www.google.com/", "hxxp://cityweb/", "hxxp://www.searc[...]

*************************

AdwCleaner[R1].txt - [24149 octets] - [10/12/2012 23:24:20]

AdwCleaner[R2].txt - [24210 octets] - [10/12/2012 23:29:05]

AdwCleaner[R3].txt - [24271 octets] - [12/12/2012 20:57:22]

AdwCleaner[s2].txt - [24317 octets] - [12/12/2012 20:59:07]

AdwCleaner[s3].txt - [2199 octets] - [03/01/2013 21:24:10]

########## EOF - C:\AdwCleaner[s3].txt - [2259 octets] ##########

-RogueKiller-

RogueKiller V8.4.2 [Dec 31 2012] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo...13-roguekiller/

Website : http://tigzy.geeksto...roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version

Started in : Normal mode

User : Natalia [Admin rights]

Mode : Remove -- Date : 01/03/2013 21:48:21

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 9 ¤¤¤

[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowRecentDocs (0) -> REPLACED (1)

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowUser (0) -> REPLACED (1)

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyPics (0) -> REPLACED (1)

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> REPLACED (1)

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyMusic (0) -> REPLACED (1)

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowPrinters (0) -> REPLACED (1)

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowSetProgramAccessAndDefaults (0) -> REPLACED (1)

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\WINDOWS\system32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD3200BEVT-75ZCT0 +++++

--- User ---

[MBR] 1b9a91935128e9c3e78101cb6881ab8c

[bSP] 74c3e5f98933aa316c7c225b4c7cf3a6 : Dell MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 94 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 192780 | Size: 298402 Mo

2 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 611337510 | Size: 2557 Mo

3 - [XXXXXX] UNKNOWN (0xdb) [VISIBLE] Offset (sectors): 616574700 | Size: 4180 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[2]_D_01032013_02d2148.txt >>

RKreport[1]_S_01032013_02d2145.txt ; RKreport[2]_D_01032013_02d2148.txt

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  • Staff

Hello

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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Hi, Attached is the log from Combofix. My computer definitely seems to be running faster. I can't tell whether it's fully repaired because I haven't tried to run any major programs or do any major work here yet, but so far so good.

COMBOFIX LOG

ComboFix 13-01-05.01 - Natalia 01/05/2013 14:54:14.2.2 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3574.2818 [GMT -5:00]

Running from: c:\documents and settings\Natalia\Desktop\ComboFix.exe

.

.

((((((((((((((((((((((((( Files Created from 2012-12-05 to 2013-01-05 )))))))))))))))))))))))))))))))

.

.

2013-01-05 17:14 . 2013-01-05 17:15 -------- d-----w- c:\windows\LastGood

2013-01-04 00:47 . 2013-01-04 00:47 -------- d-----w- c:\program files\Common Files\Skype

2013-01-04 00:47 . 2013-01-04 00:47 -------- d-----r- c:\program files\Skype

2012-12-19 01:26 . 2012-12-19 01:26 -------- d-----w- c:\documents and settings\Natalia\Local Settings\Application Data\Sun

2012-12-18 23:38 . 2012-12-18 23:35 859072 ----a-w- c:\windows\system32\npDeployJava1.dll

2012-12-18 23:38 . 2012-12-18 23:35 779704 ----a-w- c:\windows\system32\deployJava1.dll

2012-12-18 23:37 . 2012-12-18 23:35 93640 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2012-12-17 06:31 . 2012-11-01 12:17 521728 ------w- c:\windows\system32\dllcache\jsdbgui.dll

2012-12-17 06:30 . 2012-01-11 19:06 3072 ------w- c:\windows\system32\iacenc.dll

2012-12-17 06:30 . 2012-01-11 19:06 3072 ------w- c:\windows\system32\dllcache\iacenc.dll

2012-12-15 18:58 . 2012-12-15 18:58 -------- d-----w- c:\documents and settings\Natalia\Local Settings\Application Data\ESET

2012-12-13 04:31 . 2013-01-05 17:15 -------- d-----w- c:\program files\ESET

2012-12-11 02:50 . 2012-12-11 02:56 -------- d-----w- c:\program files\DVDVideoSoft

2012-12-11 02:50 . 2012-12-11 02:50 -------- d-----w- c:\program files\Common Files\DVDVideoSoft

2012-12-11 02:49 . 2012-12-11 03:00 -------- d-----w- c:\documents and settings\Natalia\Application Data\DVDVideoSoft

2012-12-11 02:29 . 2012-12-11 03:31 -------- d-----w- c:\documents and settings\Natalia\Application Data\Audacity

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2012-12-18 23:35 . 2008-06-23 04:33 143872 ----a-w- c:\windows\system32\javacpl.cpl

2012-12-16 12:23 . 2004-08-10 17:50 290560 ----a-w- c:\windows\system32\atmfd.dll

2012-12-12 07:27 . 2012-05-12 18:17 697272 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-12-12 07:27 . 2011-05-13 03:09 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-11-13 01:25 . 2004-08-10 17:51 1866368 ----a-w- c:\windows\system32\win32k.sys

2012-11-08 20:22 . 2012-09-01 00:06 26984 ----a-w- c:\windows\system32\drivers\avgtpx86.sys

2012-11-02 02:02 . 2004-08-10 17:50 375296 ----a-w- c:\windows\system32\dpnet.dll

2012-11-01 12:17 . 2004-08-10 17:51 916992 ----a-w- c:\windows\system32\wininet.dll

2012-11-01 12:17 . 2004-08-10 17:51 43520 ----a-w- c:\windows\system32\licmgr10.dll

2012-11-01 12:17 . 2004-08-10 17:51 1469440 ----a-w- c:\windows\system32\inetcpl.cpl

2012-11-01 00:35 . 2004-08-10 17:51 385024 ----a-w- c:\windows\system32\html.iec

2011-06-01 04:31 . 2011-06-01 04:31 667344 ----a-w- c:\program files\mp3gain-win-1_2_5.exe

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]

@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]

2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]

@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]

2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]

@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]

2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]

@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]

2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]

"Iconoid"="c:\program files\Iconoid\iconoid.exe" [2007-02-03 274432]

"Spotify Web Helper"="c:\documents and settings\Natalia\Application Data\Spotify\Data\SpotifyWebHelper.exe" [2012-11-26 1193176]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-07-10 851968]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-07-10 137752]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-07-10 162328]

"Persistence"="c:\windows\system32\igfxpers.exe" [2007-07-10 137752]

"DELL Webcam Manager"="c:\program files\Dell\Dell Webcam Manager\DellWMgr.exe" [2007-07-27 118784]

"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-05-16 2183168]

"SigmatelSysTrayApp"="c:\program files\SigmaTel\C-Major Audio\WDM\stsystra.exe" [2008-03-31 405504]

"KADxMain"="c:\windows\system32\KADxMain.exe" [2006-11-02 282624]

"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-08-11 30192]

"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]

"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2008-11-06 184320]

"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]

"OEM02Mon.exe"="c:\windows\OEM02Mon.exe" [2007-08-28 36864]

"UnlockerAssistant"="c:\program files\Unlocker\UnlockerAssistant.exe" [2008-05-02 15872]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2011-08-31 40368]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-03-30 937920]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-11-29 421888]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-07-19 421736]

"Dell QuickSet"="c:\program files\Dell\QuickSet\Quickset.exe" [2008-02-22 1245184]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]

.

c:\documents and settings\Natalia\Start Menu\Programs\Startup\

Stickies.lnk - c:\program files\Stickies\stickies.exe [2008-1-16 757760]

Yahoo! Widgets.lnk - c:\program files\Yahoo!\Widgets\YahooWidgets.exe [2008-3-18 4742184]

.

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Amazon Unbox.lnk - c:\program files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe [2010-9-13 97384]

Audible Download Manager.lnk - c:\program files\Audible\Bin\AudibleDownloadHelper.exe [2010-10-19 1795488]

Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2008-6-22 50688]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]

2008-06-23 04:55 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

.

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]

BootExecute REG_MULTI_SZ autocheck autochk /r \??\C:\0autocheck autochk *

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

@="Driver"

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

"DisableNotifications"= 1 (0x1)

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=

"c:\\Program Files\\Dell\\MediaDirect\\PCMService.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\WINDOWS\\system32\\sessmgr.exe"=

"c:\\Mozilla Firefox\\firefox.exe"=

"c:\\Program Files\\SecondLife\\SLVoice.exe"=

"c:\\Documents and Settings\\Natalia\\Local Settings\\Application Data\\Google\\Google Talk Plugin\\googletalkplugin.dll"=

"c:\\Documents and Settings\\Natalia\\Local Settings\\Application Data\\Google\\Google Talk Plugin\\googletalkplugin.exe"=

"c:\\Program Files\\Research In Motion\\BlackBerry Desktop\\Rim.Desktop.exe"=

"c:\\Documents and Settings\\Natalia\\Application Data\\Dropbox\\bin\\Dropbox.exe"=

"c:\\Program Files\\Roxio\\RoxioNow Player\\RNowShell.exe"=

"c:\\Program Files\\uTorrent\\uTorrent.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=

"c:\\Documents and Settings\\Natalia\\Application Data\\Spotify\\spotify.exe"=

"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

.

R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [8/31/2012 7:06 PM 26984]

R2 Motorola Device Manager;Motorola Device Manager Service;c:\program files\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe [10/23/2012 5:58 PM 120728]

R2 RoxioNow Service;RoxioNow Service;c:\program files\Roxio\RoxioNow Player\RNowSvc.exe [10/20/2010 9:30 PM 400368]

R2 vToolbarUpdater13.2.0;vToolbarUpdater13.2.0;c:\program files\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe [11/8/2012 3:23 PM 711112]

R4 ehdrv;ehdrv;c:\windows\system32\DRIVERS\ehdrv.sys --> c:\windows\system32\DRIVERS\ehdrv.sys [?]

R4 epfwtdir;epfwtdir;c:\windows\system32\DRIVERS\epfwtdir.sys --> c:\windows\system32\DRIVERS\epfwtdir.sys [?]

S2 gupdate1c9951982642bf6;Google Update Service (gupdate1c9951982642bf6);c:\program files\Google\Update\GoogleUpdate.exe [2/22/2009 1:15 PM 133104]

S2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [7/13/2012 1:28 PM 160944]

S3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\DRIVERS\motfilt.sys --> c:\windows\system32\DRIVERS\motfilt.sys [?]

S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [6/22/2008 11:45 PM 30192]

S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\DRIVERS\motccgp.sys --> c:\windows\system32\DRIVERS\motccgp.sys [?]

S3 motccgpfl;MotCcgpFlService;c:\windows\system32\DRIVERS\motccgpfl.sys --> c:\windows\system32\DRIVERS\motccgpfl.sys [?]

S3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\DRIVERS\Motousbnet.sys --> c:\windows\system32\DRIVERS\Motousbnet.sys [?]

S3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\DRIVERS\motusbdevice.sys --> c:\windows\system32\DRIVERS\motusbdevice.sys [?]

.

Contents of the 'Scheduled Tasks' folder

.

2013-01-05 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-12 07:27]

.

2013-01-05 c:\windows\Tasks\Google Software Updater.job

- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-11-06 12:47]

.

2013-01-05 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-22 18:15]

.

2013-01-05 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-22 18:15]

.

2013-01-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-809295428-1601180853-2587088129-1006Core.job

- c:\documents and settings\Natalia\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-07-01 01:35]

.

2013-01-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-809295428-1601180853-2587088129-1006UA.job

- c:\documents and settings\Natalia\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-07-01 01:35]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com

uInternet Settings,ProxyOverride = *.local;192.168.*.*

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: Copy to Semagic - c:\program files\Semagic\copy.htm

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000

IE: Free YouTube Download - c:\documents and settings\Natalia\Application Data\DVDVideoSoftIEHelpers\freeytvdownloader.htm

IE: Free YouTube to MP3 Converter - c:\documents and settings\Natalia\Application Data\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm

IE: Semagic - c:\program files\Semagic\link.htm

Trusted Zone: cinemanow.com

TCP: DhcpNameServer = 75.75.76.76 75.75.75.75

FF - ProfilePath - c:\documents and settings\Natalia\Application Data\Mozilla\Firefox\Profiles\9kldy8fr.default\

FF - ExtSQL: 2012-12-10 21:50; {ACAA314B-EEBA-48e4-AD47-84E31C44796C}; c:\program files\Common Files\DVDVideoSoft\plugins\ff

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-01-05 15:09

Windows 5.1.2600 Service Pack 3 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

--------------------- DLLs Loaded Under Running Processes ---------------------

.

- - - - - - - > 'winlogon.exe'(900)

c:\program files\Citrix\GoToAssist\514\G2AWinLogon.dll

c:\windows\System32\BCMLogon.dll

c:\windows\system32\igfxdev.dll

.

- - - - - - - > 'explorer.exe'(180)

c:\windows\system32\WININET.dll

c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

c:\windows\system32\ieframe.dll

c:\program files\Iconoid\tr3dll.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

.

Completion time: 2013-01-05 15:14:24

ComboFix-quarantined-files.txt 2013-01-05 20:14

ComboFix2.txt 2012-12-17 05:35

.

Pre-Run: 136,046,710,784 bytes free

Post-Run: 136,096,616,448 bytes free

.

- - End Of File - - 54BF9815B57A6357D2413A4C3056ABA1

Link to post
Share on other sites

  • Staff

Greetings

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

 ClearJavaCache:: 

Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  1. report from Combofix
  2. let me know of any problems you may have had
  3. How is the computer doing now after running the script?

Gringo

Link to post
Share on other sites

Here is the new Combfix report. My computer seems to be working fine! It's back to moving quickly between programs and there are no unnecessary delays when using a program. Did the reports turn up any specific virus or malware? Is there anything I need to be worried about, such as compromising of personal information?

Thank you so much for your help! Y'all are great.

ComboFix 13-01-05.01 - Natalia 01/06/2013 17:45:30.3.2 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3574.2887 [GMT -5:00]

Running from: c:\documents and settings\Natalia\Desktop\ComboFix.exe

Command switches used :: c:\documents and settings\Natalia\Desktop\CFScript.txt

.

.

((((((((((((((((((((((((( Files Created from 2012-12-06 to 2013-01-06 )))))))))))))))))))))))))))))))

.

.

2013-01-05 17:14 . 2013-01-05 17:15 -------- d-----w- c:\windows\LastGood

2013-01-04 00:47 . 2013-01-04 00:47 -------- d-----w- c:\program files\Common Files\Skype

2013-01-04 00:47 . 2013-01-04 00:47 -------- d-----r- c:\program files\Skype

2012-12-19 01:26 . 2012-12-19 01:26 -------- d-----w- c:\documents and settings\Natalia\Local Settings\Application Data\Sun

2012-12-18 23:38 . 2012-12-18 23:35 859072 ----a-w- c:\windows\system32\npDeployJava1.dll

2012-12-18 23:38 . 2012-12-18 23:35 779704 ----a-w- c:\windows\system32\deployJava1.dll

2012-12-18 23:37 . 2012-12-18 23:35 93640 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2012-12-17 06:31 . 2012-11-01 12:17 521728 ------w- c:\windows\system32\dllcache\jsdbgui.dll

2012-12-17 06:30 . 2012-01-11 19:06 3072 ------w- c:\windows\system32\iacenc.dll

2012-12-17 06:30 . 2012-01-11 19:06 3072 ------w- c:\windows\system32\dllcache\iacenc.dll

2012-12-15 18:58 . 2012-12-15 18:58 -------- d-----w- c:\documents and settings\Natalia\Local Settings\Application Data\ESET

2012-12-13 04:31 . 2013-01-05 17:15 -------- d-----w- c:\program files\ESET

2012-12-11 02:50 . 2012-12-11 02:56 -------- d-----w- c:\program files\DVDVideoSoft

2012-12-11 02:50 . 2012-12-11 02:50 -------- d-----w- c:\program files\Common Files\DVDVideoSoft

2012-12-11 02:49 . 2012-12-11 03:00 -------- d-----w- c:\documents and settings\Natalia\Application Data\DVDVideoSoft

2012-12-11 02:29 . 2012-12-11 03:31 -------- d-----w- c:\documents and settings\Natalia\Application Data\Audacity

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2012-12-18 23:35 . 2008-06-23 04:33 143872 ----a-w- c:\windows\system32\javacpl.cpl

2012-12-16 12:23 . 2004-08-10 17:50 290560 ----a-w- c:\windows\system32\atmfd.dll

2012-12-12 07:27 . 2012-05-12 18:17 697272 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-12-12 07:27 . 2011-05-13 03:09 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-11-13 01:25 . 2004-08-10 17:51 1866368 ----a-w- c:\windows\system32\win32k.sys

2012-11-08 20:22 . 2012-09-01 00:06 26984 ----a-w- c:\windows\system32\drivers\avgtpx86.sys

2012-11-02 02:02 . 2004-08-10 17:50 375296 ----a-w- c:\windows\system32\dpnet.dll

2012-11-01 12:17 . 2004-08-10 17:51 916992 ----a-w- c:\windows\system32\wininet.dll

2012-11-01 12:17 . 2004-08-10 17:51 43520 ----a-w- c:\windows\system32\licmgr10.dll

2012-11-01 12:17 . 2004-08-10 17:51 1469440 ----a-w- c:\windows\system32\inetcpl.cpl

2012-11-01 00:35 . 2004-08-10 17:51 385024 ----a-w- c:\windows\system32\html.iec

2011-06-01 04:31 . 2011-06-01 04:31 667344 ----a-w- c:\program files\mp3gain-win-1_2_5.exe

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]

@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]

2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]

@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]

2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]

@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]

2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]

@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]

2010-10-06 23:36 94208 ----a-w- c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]

"Iconoid"="c:\program files\Iconoid\iconoid.exe" [2007-02-03 274432]

"Spotify Web Helper"="c:\documents and settings\Natalia\Application Data\Spotify\Data\SpotifyWebHelper.exe" [2012-11-26 1193176]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-07-10 851968]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-07-10 137752]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-07-10 162328]

"Persistence"="c:\windows\system32\igfxpers.exe" [2007-07-10 137752]

"DELL Webcam Manager"="c:\program files\Dell\Dell Webcam Manager\DellWMgr.exe" [2007-07-27 118784]

"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2008-05-16 2183168]

"SigmatelSysTrayApp"="c:\program files\SigmaTel\C-Major Audio\WDM\stsystra.exe" [2008-03-31 405504]

"KADxMain"="c:\windows\system32\KADxMain.exe" [2006-11-02 282624]

"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-08-11 30192]

"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-03-11 16384]

"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2008-11-06 184320]

"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]

"OEM02Mon.exe"="c:\windows\OEM02Mon.exe" [2007-08-28 36864]

"UnlockerAssistant"="c:\program files\Unlocker\UnlockerAssistant.exe" [2008-05-02 15872]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2011-08-31 40368]

"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2011-03-30 937920]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-11-29 421888]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-07-19 421736]

"Dell QuickSet"="c:\program files\Dell\QuickSet\Quickset.exe" [2008-02-22 1245184]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]

.

c:\documents and settings\Natalia\Start Menu\Programs\Startup\

Stickies.lnk - c:\program files\Stickies\stickies.exe [2008-1-16 757760]

Yahoo! Widgets.lnk - c:\program files\Yahoo!\Widgets\YahooWidgets.exe [2008-3-18 4742184]

.

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Amazon Unbox.lnk - c:\program files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe [2010-9-13 97384]

Audible Download Manager.lnk - c:\program files\Audible\Bin\AudibleDownloadHelper.exe [2010-10-19 1795488]

Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2008-6-22 50688]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]

2008-06-23 04:55 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

.

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]

BootExecute REG_MULTI_SZ autocheck autochk /r \??\C:\0autocheck autochk *

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

@="Driver"

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

"DisableNotifications"= 1 (0x1)

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=

"c:\\Program Files\\Dell\\MediaDirect\\PCMService.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\WINDOWS\\system32\\sessmgr.exe"=

"c:\\Mozilla Firefox\\firefox.exe"=

"c:\\Program Files\\SecondLife\\SLVoice.exe"=

"c:\\Documents and Settings\\Natalia\\Local Settings\\Application Data\\Google\\Google Talk Plugin\\googletalkplugin.dll"=

"c:\\Documents and Settings\\Natalia\\Local Settings\\Application Data\\Google\\Google Talk Plugin\\googletalkplugin.exe"=

"c:\\Program Files\\Research In Motion\\BlackBerry Desktop\\Rim.Desktop.exe"=

"c:\\Documents and Settings\\Natalia\\Application Data\\Dropbox\\bin\\Dropbox.exe"=

"c:\\Program Files\\Roxio\\RoxioNow Player\\RNowShell.exe"=

"c:\\Program Files\\uTorrent\\uTorrent.exe"=

"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=

"c:\\Documents and Settings\\Natalia\\Application Data\\Spotify\\spotify.exe"=

"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

.

R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [8/31/2012 7:06 PM 26984]

R2 Motorola Device Manager;Motorola Device Manager Service;c:\program files\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe [10/23/2012 5:58 PM 120728]

R2 RoxioNow Service;RoxioNow Service;c:\program files\Roxio\RoxioNow Player\RNowSvc.exe [10/20/2010 9:30 PM 400368]

R2 vToolbarUpdater13.2.0;vToolbarUpdater13.2.0;c:\program files\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe [11/8/2012 3:23 PM 711112]

R4 ehdrv;ehdrv;c:\windows\system32\DRIVERS\ehdrv.sys --> c:\windows\system32\DRIVERS\ehdrv.sys [?]

R4 epfwtdir;epfwtdir;c:\windows\system32\DRIVERS\epfwtdir.sys --> c:\windows\system32\DRIVERS\epfwtdir.sys [?]

S2 gupdate1c9951982642bf6;Google Update Service (gupdate1c9951982642bf6);c:\program files\Google\Update\GoogleUpdate.exe [2/22/2009 1:15 PM 133104]

S2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [7/13/2012 1:28 PM 160944]

S3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\DRIVERS\motfilt.sys --> c:\windows\system32\DRIVERS\motfilt.sys [?]

S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [6/22/2008 11:45 PM 30192]

S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\DRIVERS\motccgp.sys --> c:\windows\system32\DRIVERS\motccgp.sys [?]

S3 motccgpfl;MotCcgpFlService;c:\windows\system32\DRIVERS\motccgpfl.sys --> c:\windows\system32\DRIVERS\motccgpfl.sys [?]

S3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\DRIVERS\Motousbnet.sys --> c:\windows\system32\DRIVERS\Motousbnet.sys [?]

S3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\DRIVERS\motusbdevice.sys --> c:\windows\system32\DRIVERS\motusbdevice.sys [?]

.

Contents of the 'Scheduled Tasks' folder

.

2013-01-05 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-12 07:27]

.

2013-01-05 c:\windows\Tasks\Google Software Updater.job

- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2008-11-06 12:47]

.

2013-01-05 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-22 18:15]

.

2013-01-05 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2009-02-22 18:15]

.

2013-01-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-809295428-1601180853-2587088129-1006Core.job

- c:\documents and settings\Natalia\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-07-01 01:35]

.

2013-01-05 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-809295428-1601180853-2587088129-1006UA.job

- c:\documents and settings\Natalia\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-07-01 01:35]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com

uInternet Settings,ProxyOverride = *.local;192.168.*.*

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: Copy to Semagic - c:\program files\Semagic\copy.htm

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000

IE: Free YouTube Download - c:\documents and settings\Natalia\Application Data\DVDVideoSoftIEHelpers\freeytvdownloader.htm

IE: Free YouTube to MP3 Converter - c:\documents and settings\Natalia\Application Data\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm

IE: Semagic - c:\program files\Semagic\link.htm

Trusted Zone: cinemanow.com

TCP: DhcpNameServer = 75.75.76.76 75.75.75.75

FF - ProfilePath - c:\documents and settings\Natalia\Application Data\Mozilla\Firefox\Profiles\9kldy8fr.default\

FF - ExtSQL: 2012-12-10 21:50; {ACAA314B-EEBA-48e4-AD47-84E31C44796C}; c:\program files\Common Files\DVDVideoSoft\plugins\ff

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-01-06 18:00

Windows 5.1.2600 Service Pack 3 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil32_11_5_502_135_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

--------------------- DLLs Loaded Under Running Processes ---------------------

.

- - - - - - - > 'winlogon.exe'(900)

c:\program files\Citrix\GoToAssist\514\G2AWinLogon.dll

c:\windows\System32\BCMLogon.dll

c:\windows\system32\igfxdev.dll

.

- - - - - - - > 'explorer.exe'(1184)

c:\windows\system32\WININET.dll

c:\documents and settings\Natalia\Application Data\Dropbox\bin\DropboxExt.14.dll

c:\windows\system32\ieframe.dll

c:\program files\Iconoid\tr3dll.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

.

Completion time: 2013-01-06 18:03:03

ComboFix-quarantined-files.txt 2013-01-06 23:03

ComboFix2.txt 2013-01-05 20:14

ComboFix3.txt 2012-12-17 05:35

.

Pre-Run: 136,089,735,168 bytes free

Post-Run: 136,092,667,904 bytes free

.

- - End Of File - - D3C30D9E9327CA8452EE4C4E9235DFB2

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  • Staff

Hello

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur

Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realize. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

FBI Cyber Education Letter
File sharing infects 500,000 computers
USAToday
infoworld

These logs are looking allot better. But we still have some work to do.

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (it does allot better of a job

  • Programs to remove

    • µTorrent
      Adobe Reader 8.3.1
      Browser Address Error Redirector
      Java 6 Update 5

  • Please download and install
Revo Uninstaller FreeDouble click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
    You can download it from
http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
  • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from
here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see you have MBAM installed - I think this is a great program and would like you to run a quick scan at this time

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?

Gringo

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Here are the logs from MBAM and HijackThis. I also completed all the other tasks with no problems. My computer seems to be running faster than ever. Wonderful! Thank you for the tips.

MBAM

Malwarebytes Anti-Malware 1.70.0.1100

www.malwarebytes.org

Database version: v2013.01.06.08

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 8.0.6001.18702

Natalia :: D56S2NG1 [administrator]

1/6/2013 7:58:00 PM

mbam-log-2013-01-06 (19-58-00).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 229941

Time elapsed: 23 minute(s), 3 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

HijackThis

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 8:23:06 PM, on 1/6/2013

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\bcmwltry.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre7\bin\jqs.exe

C:\Program Files\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe

C:\Program Files\Roxio\RoxioNow Player\RNowSvc.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe

C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe

C:\Program Files\Google\Update\1.3.21.123\GoogleCrashHandler.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe

C:\WINDOWS\system32\wscntfy.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe

C:\WINDOWS\system32\WLTRAY.exe

C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\Dell\MediaDirect\PCMService.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\WINDOWS\OEM02Mon.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Dell\QuickSet\Quickset.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Iconoid\iconoid.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientSystemTray.exe

C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe

C:\Program Files\Digital Line Detect\DLG.exe

C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe

C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\explorer.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\WINDOWS\notepad.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Documents and Settings\Natalia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Natalia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Natalia\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Natalia\My Documents\Downloads\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4080623

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;192.168.*.*

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll

O2 - BHO: CDelHotkeys Object - {78875F5C-A685-4405-8DC5-D48DC65452B0} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll

O3 - Toolbar: Delicious Toolbar - {61D1C847-DF80-423A-8C6D-DC03B97E6EBE} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s

O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe

O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [OEM02Mon.exe] C:\WINDOWS\OEM02Mon.exe

O4 - HKLM\..\Run: [unlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe" -H

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKCU\..\Run: [iconoid] "C:\Program Files\Iconoid\iconoid.exe"

O4 - HKCU\..\Run: [spotify Web Helper] "C:\Documents and Settings\Natalia\Application Data\Spotify\Data\SpotifyWebHelper.exe"

O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO

O4 - Startup: Stickies.lnk = C:\Program Files\Stickies\stickies.exe

O4 - Startup: Yahoo! Widgets.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe

O4 - Global Startup: Amazon Unbox.lnk = ?

O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe

O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200

O8 - Extra context menu item: Copy to Semagic - C:\Program Files\Semagic\copy.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Free YouTube Download - C:\Documents and Settings\Natalia\Application Data\DVDVideoSoftIEHelpers\freeytvdownloader.htm

O8 - Extra context menu item: Free YouTube to MP3 Converter - C:\Documents and Settings\Natalia\Application Data\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm

O8 - Extra context menu item: Semagic - C:\Program Files\Semagic\link.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre7\bin\jp2iexp.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre7\bin\jp2iexp.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Delicious - {2C887991-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll

O9 - Extra button: Bookmarks - {2C887992-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll

O9 - Extra button: Tag - {2C887993-08F0-11DC-A9B2-0012F0B227DD} - C:\Program Files\Delicious Add-on for Internet Explorer\DeliciousExtension.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O15 - Trusted Zone: http://*.cinemanow.com

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Amazon Unbox Video Service (ADVService) - Amazon.com - C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientService.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe

O23 - Service: Google Update Service (gupdate1c9951982642bf6) (gupdate1c9951982642bf6) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe

O23 - Service: Motorola Device Manager Service (Motorola Device Manager) - Unknown owner - C:\Program Files\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: RoxioNow Service - Roxio - C:\Program Files\Roxio\RoxioNow Player\RNowSvc.exe

O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe

O23 - Service: vToolbarUpdater13.2.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\13.2.0\ToolbarUpdater.exe

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--

End of file - 13425 bytes

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  • Staff

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe
      O4 - HKLM\..\Run: [DELL Webcam Manager] "C:\Program Files\Dell\Dell Webcam Manager\DellWMgr.exe" /s
      O4 - HKLM\..\Run: [sigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
      O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
      O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
      O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
      O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
      O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
      O4 - HKLM\..\Run: [OEM02Mon.exe] C:\WINDOWS\OEM02Mon.exe
      O4 - HKLM\..\Run: [unlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe" -H
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\Quickset.exe
      O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
      O4 - HKCU\..\Run: [iconoid] "C:\Program Files\Iconoid\iconoid.exe"
      O4 - HKCU\..\Run: [spotify Web Helper] "C:\Documents and Settings\Natalia\Application Data\Spotify\Data\SpotifyWebHelper.exe"
      O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
      O4 - Startup: Stickies.lnk = C:\Program Files\Stickies\stickies.exe
      O4 - Startup: Yahoo! Widgets.lnk = C:\Program Files\Yahoo!\Widgets\YahooWidgets.exe
      O4 - Global Startup: Amazon Unbox.lnk = ?
      O4 - Global Startup: Audible Download Manager.lnk = C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe

[*] Close all open windows and browsers/email, etc...

[*] Click on the "Fix Checked" button

[*] When completed, close the application.

  • NOTE**You can research each of those lines
>here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start

    [*]When asked, allow the add/on to be installed

    • Click Start

    [*]Make sure that the option Remove found threats is unticked

    [*]Click on Advanced Settings, ensure the options

    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

    [*]Click Scan

    [*]wait for the virus definitions to be downloaded

    [*]Wait for the scan to finish

When the scan is complete

  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found

  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here

Gringo

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Hi,

I completed all of the tasks above. Computer is working fine - smooth and quick. Have not restarted but I look forward to a faster start process now that I have eliminated all those unneeded start-up entries.

In any case, the ESET scan found one threat. Here is it:

C:\Documents and Settings\Natalia\My Documents\Downloads\7zip_installer_d162802.exe probably a variant of Win32/InstallIQ application

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  • Staff

Hello

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the quote box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\Documents and Settings\Natalia\My Documents\Downloads\7zip_installer_d162802.exe"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety
Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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Hi, I have not done these tasks above because I just experienced some new problems.

I just started listening to some Youtube videos on Google Chrome and the sound is terrible. It sounds very jagged and punctuated with static. I tried Soundcloud, Netflix, and videos in Picasa in Chrome and I have the same issue. I tried these things in Firefox and the sound is also filled with static, although it is not as bad. Internet Explorer, surprisingly, sounds a lot better. I find it bizarre that my browsers would react differently to these sounds, but it is true! Google Chrome is by far the worst - I can hardly listen to anything on Chrome while on Explorer the music is at least bearable.

I just tried iTunes and the sound is for the most part fine, with just a little bit of static here and there.

This just started about a month ago. I believe I had downloaded some music manipulation software that brought me this original malware. Could it be that something rode in with the programs to cause this sound to deteriorate?

The fact that the sound is unevenly playing through different browsers makes me think it is not just a Dell hardware speaker problem.

Thanks for any help.

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  • Staff

Hello

I want you to reset the DMA you can do this by this script here - Reset DMA

If you have problems when you click on the link try to right click on the link and select "Save Target As" and then save to your desktop.

Once it is on your desktop right click on the file and select "Run"

If you still can't run it then you can go here "Reset DMA" to see what I want to do

Gringo

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Hi there,

I completed the DMA reset. Turns out one of channels transfer modes was stuck in "PIO Mode" so it rebooted back to the proper mode.

My sound on iTunes, Explorer, and Firefox seems to be working fine now. Netflix on Chrome seems to be clear as well. However I am still experiencing some static on YouTube in Chrome.

Also, when I click on my Device Manager, I actually have 2 Primary IDE Channel options. Not sure if this is normal. (see attachments.)

post-123877-0-91308700-1357790043.gif

post-123877-0-86584100-1357790047.gif

post-123877-0-55971300-1357790062.gif

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Hi!

So, I uninstalled and ininstalled Adobe Flash and that seemed to do the trick for restoring the sound. Thanks.

I uninstalled ComboFix and ran OTCleanIt. However, I still have things like ADWCleaner, HijackThis, and SecurityCheck on my desktop. Should I manually remove those?

I also downloaded those security programs, so hopefully I'll be good to go!!

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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