Suspected Infection

[Pigowallace]

Hello! I'm new and I hope I did everything right.

As you can see from the title, I suspect an infection.

Let me explain what happened.

While I was watching a video on the site mmo-champion.com, Firefox crashed. I tried to end the task through Task Manager, but nothing happened. I, therefore, tried to end firefox.exe, but I received the error message that says "access denied".

I checked the security permissions to the file and everything was allowed.

At this point I tried to shut down the operating system (I have windows 8) and at the next start (about 5 minutes after stopping) the firefox.exe process was still running (I did not put the computer in standby, but I shut down the system ). I tried again to finish it, but I got the message again "access denied".

At this point I tried to use "shutdown / s / f" to force shutdown, but the computer crashed (after about 30 minutes still showed "shutting down"). At this point I shut down the pc by holding the power button and after a few minutes I turned back on.

The start has taken much longer than usual (almost three times as long) and then logged on I noticed that Norton Internet Security was not running.

I tried to start it, but I received an error message and I was advised to download "Norton Power Eraser" to run a scan.

I followed the instructions, but the program has not detected anything.

I also downloaded your Anti-Malware but scans valoce flash and have not found anything.

At this point I decided to open a topic to see what kind of problem I have.

I attach the required files obtained through dds.scr.

P.S. Sorry for my English.

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

Before we proceed further, please uninstall or disable uTorrent and any other peer-to-peer filesharing app.

Continued use of filesharing or ill-advised downloads will surely re-infect your system.

Risks of File-Sharing Technology.

P2P file sharing: Know the risks

It's also against the forums policy concerning P2P programs:

http://forums.malwar...showtopic=97700

~~~~~~~~~~~~~~~

Then...........

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[Pigowallace]

First of all thanks for the answer!

uTorrent uninstalled, but I did not use it for illegal practices, but for the distribution of personal files.

In any case, returning to my infection, I'm not being able to perform RogueKiller.

As I said, I have Windows 8 and the version of RogueKiller you provide is not compatible with this operating system.

How should I proceed?

[Pigowallace]

I found a compatible version. Here is the report.

RKreport2_S_01032013_02d1514.txt

[MrCharlie]

OK, I forgot that you have W8, this may be a problem.

See if this runs:

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

[Pigowallace]

Here I am.

mbar-log-2013-01-03 (15-45-58).txt

system-log.txt

[MrCharlie]

Looks clean, are you still having problems?? MrC

[Pigowallace]

No, everything seems returned to normality (including the starting speed).

Thanks a lot for the help!

[MrCharlie]

OK........

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!