i really need help! i

[emy9764]

I ran an anti malware on my computer and now it won't connect to the internet! I have tried several things to fix it and nothing is working.. I'm hoping I didn't really screw my computer up! Please help me!!!!!

[CWB]

hello ,

you may be infected .

we do not perform malware removal in this section .

follow this link and perform the items that you can : http://forums.malwarebytes.org/index.php?showtopic=9573

start a new topic in the HJT/malware removal section and post the items as instructed .

good luck .

[andytg]

have you tried doing a 'system restore' if you're pc wont let you get to system restore (due to virus) try getting to 'system restore' through 'safe mode' or running you're 'anti virus' through 'safe mode'

[daledoc1]

@ emy9764:

"System restore" is not effective for many types of malware problems.

Moreover, the symptoms you describe (loss of internet access) suggest the possibility of a serious rootkit infection.

There may be other damage to the computer from the infection that won't be resolved by rolling back to a restore point.

Please follow CWB's advice to obtain guided assistance from a qualified malware helper, by selecting one of the options described in this sticky topic: Available Assistance for Possibly Infected Computers

If there are other issues remaining after cleaning your system, your helper may refer you back here, if needed.

Thanks!

daledoc1