Malware won't run

[dmlee]

Hello Folks,

So I was using my computer the other day and I went to do a scan of my computer with Malwarebytes, and it won't start. I double click the icon, and the little hour glass comes up like it is going to start but it does nothing.

I ran a McAfee quick scan and it would appear that I have one file that keeps on somewhat re-creating itself and McAfee has labelled the file to be: "Generic FakeAlert.k". Some where in my trying to figure this out, my windows defender found that there was a file called: "Win32/Vundo.jc.dll". Windows Defender could not remove it.

I managed to update and run Lavasoft's ad-aware and it found 15 items one of which was critical. I don't have the details for this.....

I have tried to run Malwarebytes in safemode, in regular window mode, with disabling the start up items in safe mode and in regular mode - no luck. I can reinstall Malwarebytes but it does not run when I say it is ok to launch the program. I am unable to uninstall as it hangs.

I love Malwarebytes it is such an awesome program but it would appear that I have aquired something nasty.

I am open to suggestions!

Thank you,

Denise

[AdvancedSetup]

Hi Denise,

Please review the information below and post a new log in the provided forum and someone will assist you as soon as they can. Please note though that the site is quite busy and reply times can take a while so please be patient.

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