The problem new version 1.70

[SjPro]

hi guys

The problem is me and my friend about a new version

When we installed our computer and we're off

System was faced with the problem

Above Avmydn programs

And the locking system

I had to uninstall the software I've installed previous versions

Version 1.70 has problems

Fix it

Grateful

[RockunRoll]

Yes, as a pro version user I encountered problems. Very bad, unfinished product. Why do these people ripped us off with a poorly finished product? Dented my trust in them. I was prompted by a notification in my task tray to installed a new version - off it go while it was starting installation, it also auto removed the old one. I did not launch the s/w immediately after installation, proceeded to restart my m/c. Oops, got 'hanged' on the welcome screen, my m/c took ages to load win 7. Fed up I forced shut down, boot on safe mode which was ok. Checked the malware bytes found the version 1.7 alright. Unconvinced I reboot normal mode, oops again second time, the m/c took another ages to start up, at the welcome screen on my m/c, the small centre welcome circle icon, turn and turn and turn non-stop. I forced stop by unplugging mains, reboot via start windows normally, and then decided I need to remove the program. Surprisingly it failed, dialog came out saying 'files are corrupted, please get another copy..'. Left with no choice did another force shut via unplugging the mains, goot on safe mode, uninstall the program. Now I am at a COMPLETE loss, what to do next , as my machine has no anti malware program.

[daledoc1]

Hi, RockunRoll:

Sorry you are experiencing difficulties.

Since you are a paid user of MBAM PRO, please open a ticket at the helpdesk here: Contact Customer Support

When you do, please reference this post in your request.

http://forums.malwarebytes.org/index.php?showtopic=120215&view=findpost&p=628317

Hi and welcome SjPro:

Sorry you are experiencing diffculties.

For expert help resolving your issues, please start by following the recommendations here: Available Assistance

Thanks for your patience,

daledoc1

[RockunRoll]

Hi daledoc1, thank you for your intervention here. I d/l and installed afresh a copy of the pro version, rebooted without doing a quick launch as recommended. After powerup, in addition I check (marked) the protection settings which I had set up before this version, updated the database, did a quick scan, then a full scan. Now all seems working fine. But still the load up (power up) of my OS in my m/c still somewhat slower than before. Let me continue monitor, and if need to, resume additional postings here. Meanwhile I believe lets pend alerting your customer support.

[RockunRoll]

Hard luck. Again and again, problem returns. My computer has went thru numerous forced shut downs that check disks ran a a couple of times. No way that I can allow this version 1.7 to continue to cause further damage to my computer. I already lodged a complaint email to support. Lets see what they revert.

[daledoc1]

Hi, again, RockunRoll:

Sorry to hear it's still not working.

It sounds as if there is something going on with your system.

It will require some diagnostics to sort it out.

As this is actually another OP's topic, and as you are a paid user of MBAM PRO, please follow the advice to open a helpdesk ticket for free, one-on-one support.

Please reference this topic when submitting your request.

http://forums.malwarebytes.org/index.php?showtopic=120215

Thanks,

daledoc1