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Hello and welcome. Please follow these guidelines while we work on your PC:

  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.” Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.

icon11.gif Download aswMBR.exe to your desktop.

  • Double click the aswMBR.exe to run it
  • You will be asked if you want to use Avast! Free anti virus for scanning - select No
  • Click the "Scan" button to start scan
  • On completion of the scan click save log, save it to your desktop and post in your next reply.

Please include the following in your next post:

  • aswMBR log

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Please do this:

icon11.gif Go to this page and download Malwarebytes Anti-Rootkit (MBAR)

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • MBAR will create logs that you will find in the same folder you found MBAR.exe. Please post those for me to review.

icon11.gif Download Combofix from either of the links below, and save it to your desktop.

Link 1

Link 2

**Note: It is important that it is saved directly to your desktop**

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IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link

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Double click on ComboFix.exe & follow the prompts.

  • If you have trouble, stop and post back. Do not try to repeatedly run comboFix!
  • When finished, it will produce a report for you.

.

Note: If after running ComboFix you receive a message stating, "Illegal Operation Attempted on a registry key that has been marked for deletion" rebooting your computer will resolve the problem.

Please include the following in your next post:

  • MBAR log(s)
  • ComboFix log

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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