Unable to Start "Website Blocking"

[yarmock]

Topic says it all. I can not get Website Blocking to enable. Protection module works fine.

I have uninstalled, and reinstalled a few times. Run a different AV to check for infections, etc. Nothing ever came up.

I even just now updated to the latest version 1.70 and still have the same issue.

I am running WIndows 7 Home Premium 64 bit.

Could it be an infection? Or something else?

THanks

Here are the dds text files.

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

Before we proceed further, please uninstall or disable uTorrent and any other peer-to-peer filesharing app.

Continued use of filesharing or ill-advised downloads will surely re-infect your system.

Risks of File-Sharing Technology.

P2P file sharing: Know the risks

It's also against the forums policy concerning P2P programs:

http://forums.malwar...showtopic=97700

~~~~~~~~~~~~~~~~

Then...........

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 48 hours, please send me a PM)

[yarmock]

Ok I ran roguekiller and here is the text file from that.

RKreport1_S_12292012_02d1405.txt

[MrCharlie]

Lets run some scans.......

Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[yarmock]

Ran TDSSKiller. Nothing was found. Attached is the log.

TDSSKiller.2.8.15.0_29.12.2012_16.04.00_log.txt

[MrCharlie]

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[yarmock]

Sorry for the delay, but I ran combofix and it said something about a .sys file being corrupt and it trying to restore it and being unable to. And asked me to restart so I did, and after a while it completed.

Now website blocking is working.

Thank you very much.

Attached is the combofix.txt so you can check it out.

ComboFix.txt

[MrCharlie]

c:\windows\SysWow64\Drivers\atapi.sys . . . is infected!!

Please download SystemLook from the link below and save it to your Desktop.

http://jpshortstuff....temLook_x64.exe

• Double-click SystemLook.exe to run it.
  
• Copy the content of the following codebox into the main textfield:
  

  :Filefind
  atapi.sys
  

  
  

• Click the Look button to start the scan.
  
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
  

Note: The log can also be found on your Desktop entitled SystemLook.txt

MrC

[yarmock]

Here is the text file from SystemLook.

SystemLook.txt

[MrCharlie]

OK, that file is OK, not infected.

Are we making any progress?

Can you......

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

MrC

[yarmock]

Here is the log of the scan. "Website Blocking" is now turned on and full system protection is enabled. Combofix seems to fix my issue, and that .sys file was restored i believe and after a reboot website blocking worked. Here is the scan, nothing showed up. Looks good now. Thank you kind sir.

mbam-log-2012-12-30 (14-18-58).txt

[MrCharlie]

Good......while you're here lets check the system for any adware and do a security check:

Please download AdwCleaner from here and save it on your Desktop.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

[yarmock]

Here ya go.

AdwCleanerR1.txt

[MrCharlie]

Some adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

~~~~~~~~~~~~~~~~~~~

Then..........

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[yarmock]

ADWCleaner LOG:

# AdwCleaner v2.104 - Logfile created 12/30/2012 at 14:51:21

# Updated 29/12/2012 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Administrator - MACKENZIE-PC

# Boot Mode : Normal

# Running from : C:\Users\Administrator\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Folder Deleted : C:\ProgramData\Partner

***** [Registry] *****

Key Deleted : HKCU\Software\APN PIP

Key Deleted : HKLM\Software\PIP

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{BCFF5F55-6F44-11D2-86F8-00104B265ED5}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BCFF5F55-6F44-11D2-86F8-00104B265ED5}

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v17.0.1 (en-US)

File : C:\Users\Mackenzie E\AppData\Roaming\Mozilla\Firefox\Profiles\irwypri7.default\prefs.js

[OK] File is clean.

File : C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\s7xrp55v.default\prefs.js

[OK] File is clean.

File : C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\oqgv3bfg.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v23.0.1271.97

File : C:\Users\Mackenzie E\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

File : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1769 octets] - [30/12/2012 14:45:46]

AdwCleaner[R2].txt - [1764 octets] - [30/12/2012 14:50:58]

AdwCleaner[s1].txt - [1709 octets] - [30/12/2012 14:51:21]

########## EOF - C:\AdwCleaner[s1].txt - [1769 octets] ##########

SecurityCHECK:

Results of screen317's Security Check version 0.99.56

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Secunia PSI (3.0.0.4001)

Malwarebytes Anti-Malware version 1.70.0.1100

Java 6 Update 37

Java 7 Update 9

Adobe Flash Player 11.5.502.135

Adobe Reader 10.1.4 Adobe Reader out of Date!

Mozilla Firefox (17.0.1)

Google Chrome 21.0.1180.83

Google Chrome 21.0.1180.89

Google Chrome 22.0.1229.79

Google Chrome 22.0.1229.92

Google Chrome 22.0.1229.94

Google Chrome 23.0.1271.64

Google Chrome 23.0.1271.91

Google Chrome 23.0.1271.95

Google Chrome 23.0.1271.97

````````Process Check: objlist.exe by Laurent````````

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 1%

````````````````````End of Log``````````````````````

[MrCharlie]

Java™ 6 Update 37 <----please uninstall from add/remove programs

Java 7 Update 9 <----please update...should be Update 10

Adobe Reader 10.1.4 Adobe Reader out of Date! <---please check for an update

You have out dated programs on the system which are vulnerable to malware.

Please update or uninstall them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

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