I'm not sure if this is a Malware problem or a computer issue

[newbie111]

I previously had a virus and you helped remove it. I'm now running Malwarebytes Pro. I have a new problem now.

When I restart my computer, when the desktop appears and I click on an icon nothing happens. This happens on the toolbar also. I open task manager and then I'm able to click on End Task, and although the no applications are shown as running and I go back to the desktop and I'm able to open my icons.

I've run Malwarebytes and AVG. No viruses are found.

I've tried to run older system restore points, the most recent have been successful but older restore points don't restore successfully.

I'm running System 7 Home Premium, 64 bit OS.

So how do I correct this problem? If it's not a virus what do I do next?

Newbie111

[daledoc1]

Hi, newbie111:

If you're not sure if you might be infected, the safest plan is to get expert help checking your system for malware first.

That would have to be cleaned up before addressing any remaining performance issues.

We don't work on malware-related problems in this particular section of the forum, so please start by following the instructions in this sticky topic: Available Assistance.

Thanks!

daledoc1

[newbie111]

Thanks for the reply.  I wasn't notified of this post.