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Extremely slow internet connection


Islander3902

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Hi,

On my laptop PC (Win 7) I am able to access the internet with everything just fine. However on the same wired connection, with my desktop PC (Win 7), using Chrome or Firefox (I do not use IE), I am only barely able to get onto the internet. E.g. Opening either browser will result in my Google search homepage taking around 30 seconds or much longer to load, or never loading the page at all. However I never receive any message saying "Unable to load page" or anything to that end; the browser will simply endlessly try to load any page, and if it does successfully load, it will load it very, very slowly. Also Windows Update will not update; it just sits there trying and trying, with no progress. Some things, however, can apparently make some sort of connection; MBAM and my antivrus seem to be able to update their definitions, also my desktop weather widget seems to populate weather information and my Network Meter widget registers a connection on its graph, but only in the very low kilobytes per second, to not at all. MBAM doesn't pick up anything and neither does my antivirus. I've run quick, full, and flash scans with MBAM and have no unusual results. The desktop PC seems to otherwise function fine other than not being able to get a legitimate browser or Windows Update connection. Is there something else I can do to check and fix the browsers or Windows Update?

mbam-log-2012-12-27 (02-37-03).txt

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Hello and welcome, islander3902: :)

Until an MBAM staffer or more expert member arrives, it will help to have some basic info about your computer.

For starters, please follow the instructions below and reply back with BOTH of the logs (DDS.txt and attach.txt) attached to your next reply.

They will assist the experts in trying to pinpoint the cause & a solution.

Thanks,

daledoc1

-------------------

DDS Instructions

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


  • When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    -->>You can ignore the note about zipping the Attach.txt file in most cases.

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I did some more looking on the internet. I had a trojan infection about 2 weeks ago and MBAM removed it. My anti-virus did not pick it up. It was some kind of game-specific password catcher or something. After removal everything seemed just fine, until Christmas Eve when browswer actions and connections started to slow down greatly. One thing I discovered while trying to research my problem was that just because trojans/viruses have been quaranteened, doesn't necessarily mean some damage is not left behind. I am starting to think this might be the case. I will continue looking around to see what can be done. Any suggestions would be greatly appreciated and thank you.

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