Afflicted by PUM.UserWLoad, Trojan.Agent and Trojan.Ransom

aborkar · December 26, 2012

My laptop has been infected by this for a few weeks now; Ive had to change my yahoo password and my ebay account has been hacked as well. Repeated removal and restart using MBAM has not helped. Please help.

HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:35:59 PM, on 12/26/2012

Platform: Unknown Windows (WinNT 6.01.3505 SP1)

MSIE: Internet Explorer v8.00 (8.00.7601.17514)

Boot mode: Normal

Running processes:

C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe

C:\Program Files\Lenovo\Communications Utility\TPKNRRES.exe

C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe

C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe

C:\Program Files\Lenovo\Zoom\TpScrex.exe

C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe

C:\Program Files (x86)\Digital Line Detect\DLG.exe

C:\ProgramData\Verizon\UA_ar\UtilityApplication.exe

C:\Windows\SysWOW64\rundll32.exe

C:\Program Files (x86)\Citrix\ICA Client\concentr.exe

C:\Program Files (x86)\Citrix\ICA Client\wfcrun32.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Virtual Account Numbers\CitiVAN.exe

C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe

C:\Program Files (x86)\Brother\ControlCenter3\brccMCtl.exe

C:\Windows\SysWOW64\OBroker.exe

C:\Program Files (x86)\Brother\Brmfcmon\BrMfcmon.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\LENOVO\Message Center Plus\MCPLaunch.exe

C:\Program Files (x86)\Common Files\Adobe\Updater6\Adobe_Updater.exe

C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe

C:\PROGRA~2\Java\jre7\bin\jp2launcher.exe

C:\Program Files (x86)\Java\jre7\bin\java.exe

C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

C:\Program Files (x86)\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

F3 - REG:win.ini: load=C:\Users\Sara\LOCALS~1\Temp\mswvdio.com

F2 - REG:system.ini: UserInit=userinit.exe,

O2 - BHO: Virtual Account Numbers Helper - {17424104-1444-4810-85D7-B4DA413C5A9A} - C:\Program Files (x86)\Virtual Account Numbers\CitiVANHelper.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: XFINITY Toolbar - {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Updater For XFIN_PORTAL - {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - C:\Program Files (x86)\xfin_portal\auxi\comcastAu.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

O3 - Toolbar: XFINITY Toolbar - {4b9bcce8-a70b-402a-a7e1-db96831ee26f} - C:\Program Files (x86)\xfin_portal\comcastdx.dll

O3 - Toolbar: Virtual Account Numbers - {7A21A046-B886-4A62-9D69-EF2059B0A27B} - C:\Program Files (x86)\Virtual Account Numbers\CitiVANToolbar.dll

O4 - HKLM\..\Run: [iMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"

O4 - HKLM\..\Run: [RotateImage] C:\Program Files (x86)\Integrated Camera Driver\X64\RCIMGDIR.exe

O4 - HKLM\..\Run: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor

O4 - HKLM\..\Run: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup

O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Citi Virtual Account Numbers] C:\PROGRA~2\VIRTUA~1\CitiVAN.exe /lang=en_RG /dontopenmycards

O4 - HKLM\..\Run: [smart File Advisor] "C:\Program Files (x86)\Smart File Advisor\sfa.exe" /checkassoc

O4 - HKLM\..\Run: [brMfcWnd] C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN

O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun

O4 - HKCU\..\Run: [Google Update] "C:\Users\Sara\AppData\Local\Google\Update\GoogleUpdate.exe" /c

O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe"

O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files (x86)\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files (x86)\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden

O4 - HKCU\..\Run: [ComcastAntispyClient] "C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntispy.exe" /hide

O4 - HKCU\..\Run: [Adobe Acrobat Synchronizer] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AdobeCollabSync.exe"

O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe

O4 - HKCU\..\Run: [bauhwikoyq] C:\Users\Sara\AppData\Roaming\Ugve\ozzii.exe

O4 - HKCU\..\Run: [Tyniidk] C:\Users\Sara\AppData\Roaming\Tuug\quic.exe

O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_110_ActiveX.exe -update activex

O4 - HKLM\..\Policies\Explorer\Run: [23042] C:\PROGRA~3\LOCALS~1\Temp\msjvaxwi.scr

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')

O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files (x86)\Digital Line Detect\DLG.exe

O4 - Global Startup: Launch Utility Application.lnk = C:\ProgramData\Verizon\UA_ar\UtilityApplication.exe

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O13 - Gopher Prefix:

O15 - Trusted IP range: http://10.70.123.22

O15 - Trusted IP range: http://10.70.128.23

O16 - DPF: {04B6290C-97B8-49A1-B0A3-1312254F7C54} (SharedSessionService Class) - http://pport.ahsys.org/portal/applets/SharedSession.dll

O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.caminova.net/en/downloads/getmodule.aspx?lang=en

O16 - DPF: {245338C3-BCA3-4A2C-A7B7-53345999A8E8} (WSpell ActiveX Spelling Checker V5.15) - http://10.70.123.22/imagecast/ClientBin/wspellmedical.cab

O16 - DPF: {27D23DE9-B0A6-4567-AD3F-AC51B5E2E7CC} (WGrammarCOM.WGrammarChecker) - http://10.70.123.22/imagecast/ClientBin/WGrammar.cab

O16 - DPF: {33704B0F-9EB7-434B-B752-EA6CFFB87423} (pmjpegaudio Class) - http://192.168.1.253/JpegInst.cab

O16 - DPF: {41EF3CD2-D8CC-4438-84B1-280BB4E77C8E} (F5 Networks Dynamic Application Tunnel Control) - https://remote.smgnj.com/vdesk/terminal/f5tunsrv.cab#version=7000,2011,1213,303

O16 - DPF: {45B69029-F3AB-4204-92DE-D5140C3E8E74} (F5 Networks Auto Update) - https://remote.smgnj.com/vdesk/terminal/InstallerControl.cab

O16 - DPF: {501D93F5-74BE-4306-A90C-9FFD1574A6A6} (Centricity Web ViewApp Control 3.0 SPa08) - http://10.70.128.23/ami/install/amiviewer.cab

O16 - DPF: {734F0ACB-CB01-4426-A8AB-A496C2583A40} (DesktopSync Class) - http://10.70.123.22/imagecast/integration/ICAPI/ImagecastInterface.CAB

O16 - DPF: {82E5DF24-51E8-47CD-864A-F4BD5005AA73} (iCloud Web App Plugin) - https://www.icloud.com/system/iCloud.cab

O16 - DPF: {8B9D77B2-39C0-4674-AF42-BBD50FF71781} (Centricity Web ViewApp Control 3.0 SPa10) - http://10.70.128.23//ami/install/amiviewer.cab

O16 - DPF: {AAAA0DA1-F887-449E-8A1A-875DCC047977} (CdsEditorCtrl Class) - http://10.70.123.22/imagecast/ClientBin/CentricityEditControl.cab

O16 - DPF: {BF465B82-B8AF-4856-AA23-376C63CCFF0E} (IDXradRWebWord.WebWord) - http://10.70.123.22/imagecast/ClientBin/IDXradRWebWord.CAB

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://icpme.webex.com/client/T27LD/webex/ieatgpc1.cab

O16 - DPF: {E0FF21FA-B857-45C5-8621-F120A0C17FF2} (F5 Networks Host Control) - https://remote.smgnj.com/vdesk/terminal/urxhost.cab#version=7000,2012,215,1933

O16 - DPF: {EAEFAD15-8753-45EF-94B0-1BAA7970CC21} (pmpeg4cam Class) - http://192.168.1.253/MpegInst.cab

O16 - DPF: {EB29B81A-7351-4890-8BCE-58127C3545F9} (Mckntauth Control) - http://pport.ahsys.org/portal/applets/mckntauth.ocx

O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://remote.atlantichealth.org/dana-cached/sc/JuniperSetupClient.cab

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O23 - Service: AcPrfMgrSvc - Lenovo - C:\Program Files (x86)\Lenovo\Access Connections\AcPrfMgrSvc.exe

O23 - Service: AcSvc - Lenovo - C:\Program Files (x86)\Lenovo\Access Connections\AcSvc.exe

O23 - Service: ArcSoft Exchange Service (ADExchange) - ArcSoft Inc. - C:\Program Files (x86)\Common Files\ArcSoft\esinter\Bin\eservutil.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: WebEx Service Host for Support Center (atashost) - Cisco WebEx LLC - C:\Windows\SysWOW64\atashost.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Lenovo Doze Mode Service (DozeSvc) - Lenovo. - C:\Program Files (x86)\ThinkPad\Utilities\DZSVC64.EXE

O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe

O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\Windows\system32\ibmpmsvc.exe (file missing)

O23 - Service: IHA_MessageCenter - Verizon - C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe

O23 - Service: Intuit Update Service v4 (IntuitUpdateServiceV4) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files (x86)\CA\PPRT\bin\ITMRTSVC.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe

O23 - Service: Lenovo Camera Mute (LENOVO.CAMMUTE) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe

O23 - Service: Lenovo Keyboard Noise Reduction (LENOVO.TPKNRSVC) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe

O23 - Service: Lenovo Auto Scroll (Lenovo.VIRTSCRLSVC) - Lenovo Group Limited - C:\Program Files\LENOVO\VIRTSCRL\lvvsst.exe

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Power Manager DBC Service - Lenovo - C:\Program Files (x86)\ThinkPad\Utilities\PWMDBSVC.EXE

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: System Update (SUService) - Lenovo Group Limited - c:\Program Files (x86)\Lenovo\System Update\SUService.exe

O23 - Service: ThinkVantage Registry Monitor Service - Lenovo Group Limited - C:\Program Files (x86)\Common Files\Lenovo\tvt_reg_monitor_svc.exe

O23 - Service: TomTomHOMEService - TomTom - C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe

O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Unknown owner - C:\Windows\System32\TPHDEXLG64.exe (file missing)

O23 - Service: On Screen Display (TPHKSVC) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe

O23 - Service: TurboBoost - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe

O23 - Service: TVT Backup Service - Lenovo Group Limited - C:\Program Files (x86)\Lenovo\Rescue and Recovery\rrservice.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--

End of file - 18224 bytes

MBAM log:

Malwarebytes Anti-Malware 1.65.1.1000

www.malwarebytes.org

Database version: v2012.12.26.11

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 8.0.7601.17514

Sara :: SARA-THINK [administrator]

12/26/2012 12:08:31 PM

mbam-log-2012-12-26 (13-33-19).txt

Scan type: Full scan (C:\|)

Scan options disabled: P2P

Objects scanned: 601114

Time elapsed: 1 hour(s), 19 minute(s), 40 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 3

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (PUM.UserWLoad) -> Data: C:\Users\Sara\LOCALS~1\Temp\mswvdio.com -> No action taken.

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows|Load (Trojan.Ransom) -> Data: C:\Users\Sara\LOCALS~1\Temp\mswvdio.com -> No action taken.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run|23042 (Trojan.Agent) -> Data: C:\PROGRA~3\LOCALS~1\Temp\msjvaxwi.scr -> No action taken.

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

MrCharlie · December 26, 2012

Welcome to the forum.

These are part of the problem:

O4 - HKCU\..\Run: [bauhwikoyq] C:\Users\Sara\AppData\Roaming\Ugve\ozzii.exe

O4 - HKCU\..\Run: [Tyniidk] C:\Users\Sara\AppData\Roaming\Tuug\quic.exe

~~~~~~~~~~~~~~~~~~~~~~

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

~~~~~~~~~~~~~~~~~~~~~~~

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 48 hours, please send me a PM)

aborkar · December 27, 2012

Hey Charlie,

I was waiting for your reply - somehow thought it'd be forwarded to the email I provided. Im going to do as instructed in a couple of hours and post the log. Thanks for the response.

-Aborkar

aborkar · December 29, 2012

RogueKiller log

RogueKiller V8.4.1 [Dec 28 2012] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Sara [Admin rights]

Mode : Scan -- Date : 12/28/2012 19:06:50

¤¤¤ Bad processes : 1 ¤¤¤

[sUSP PATH] UtilityApplication.exe -- C:\ProgramData\Verizon\UA_ar\UtilityApplication.exe -> KILLED [TermProc]

¤¤¤ Registry Entries : 25 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : Bauhwikoyq (C:\Users\Sara\AppData\Roaming\Ugve\ozzii.exe) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Run : Tyniidk (C:\Users\Sara\AppData\Roaming\Tuug\quic.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3751019717-1001958308-2871197630-1001[...]\Run : Bauhwikoyq (C:\Users\Sara\AppData\Roaming\Ugve\ozzii.exe) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3751019717-1001958308-2871197630-1001[...]\Run : Tyniidk (C:\Users\Sara\AppData\Roaming\Tuug\quic.exe) -> FOUND

[RUN][ROGUE ST] HKLM\[...]\Policies\Explorer\\Run : 23042 (C:\PROGRA~3\LOCALS~1\Temp\msjvaxwi.scr) -> FOUND

[RUN][ROGUE ST] HKLM\[...]\Wow6432Node\Policies\Explorer\\Run : 23042 (C:\PROGRA~3\LOCALS~1\Temp\msjvaxwi.scr) -> FOUND

[sHELL][sUSP PATH] HKCU\[...]\Windows : Load (C:\Users\Sara\LOCALS~1\Temp\mswvdio.com) -> FOUND

[sHELL][sUSP PATH] HKUS\S-1-5-21-3751019717-1001958308-2871197630-1001[...]\Windows : Load (C:\Users\Sara\LOCALS~1\Temp\mswvdio.com) -> FOUND

[sTARTUP][sUSP PATH] Launch Utility Application.lnk @Common : C:\ProgramData\Verizon\UA_ar\UtilityApplication.exe -> FOUND

[HJPOL] HKLM\[...]\System : DisableTaskMgr (0) -> FOUND

[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJPOL] HKLM\[...]\Wow6432Node\System : DisableTaskMgr (0) -> FOUND

[HJ] HKLM\[...]\Wow6432Node\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND

[HJ DESK] HKCU\[...]\ClassicStartMenu : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKCU\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKCU\[...]\ClassicStartMenu : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ DESK] HKCU\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ DESK] HKCU\[...]\ClassicStartMenu : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND

[HJ DESK] HKCU\[...]\NewStartPanel : {645FF040-5081-101B-9F08-00AA002F954E} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-3751019717-1001958308-2871197630-1001\$3099c3a763347573cefe207053e4dddd\n.) -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\n.) -> FOUND

[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\n.) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\@ --> FOUND

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3751019717-1001958308-2871197630-1001\$3099c3a763347573cefe207053e4dddd\@ --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\U --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-3751019717-1001958308-2871197630-1001\$3099c3a763347573cefe207053e4dddd\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\L --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-3751019717-1001958308-2871197630-1001\$3099c3a763347573cefe207053e4dddd\L --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST9500420AS +++++

--- User ---

[MBR] 5225ee93a3299bc2adddfb1481bdc607

[bSP] f9a6a949ce61fcb1f58ab8a431620155 : Lenovo tatooed MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 1200 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 2459648 | Size: 465737 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 956291072 | Size: 10000 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[2]_S_12282012_02d1906.txt >>

RKreport[1]_S_12282012_02d1906.txt ; RKreport[2]_S_12282012_02d1906.txt

MrCharlie · December 29, 2012

Here you go......

Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.
BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.
This allows hackers to remotely control your computer, steal critical system information and download and execute files.
I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
http://www.dslreports.com/faq/10451
When Should I Format, How Should I Reinstall
http://www.dslreports.com/faq/10063
I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.
Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][sUSP PATH] HKCU\[...]\Run : Bauhwikoyq (C:\Users\Sara\AppData\Roaming\Ugve\ozzii.exe) -> FOUND
[RUN][sUSP PATH] HKCU\[...]\Run : Tyniidk (C:\Users\Sara\AppData\Roaming\Tuug\quic.exe) -> FOUND
[RUN][sUSP PATH] HKUS\S-1-5-21-3751019717-1001958308-2871197630-1001[...]\Run : Bauhwikoyq (C:\Users\Sara\AppData\Roaming\Ugve\ozzii.exe) -> FOUND
[RUN][sUSP PATH] HKUS\S-1-5-21-3751019717-1001958308-2871197630-1001[...]\Run : Tyniidk (C:\Users\Sara\AppData\Roaming\Tuug\quic.exe) -> FOUND
[RUN][ROGUE ST] HKLM\[...]\Policies\Explorer\\Run : 23042 (C:\PROGRA~3\LOCALS~1\Temp\msjvaxwi.scr) -> FOUND
[RUN][ROGUE ST] HKLM\[...]\Wow6432Node\Policies\Explorer\\Run : 23042 (C:\PROGRA~3\LOCALS~1\Temp\msjvaxwi.scr) -> FOUND
[sHELL][sUSP PATH] HKCU\[...]\Windows : Load (C:\Users\Sara\LOCALS~1\Temp\mswvdio.com) -> FOUND
[sHELL][sUSP PATH] HKUS\S-1-5-21-3751019717-1001958308-2871197630-1001[...]\Windows : Load (C:\Users\Sara\LOCALS~1\Temp\mswvdio.com) -> FOUND
[HJPOL] HKLM\[...]\System : DisableTaskMgr (0) -> FOUND
[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJPOL] HKLM\[...]\Wow6432Node\System : DisableTaskMgr (0) -> FOUND
[HJ] HKLM\[...]\Wow6432Node\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-3751019717-1001958308-2871197630-1001\$3099c3a763347573cefe207053e4dddd\n.) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\n.) -> FOUND
[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\n.) -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Files tab and put a check next to these and uncheck the rest. (if found)

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\@ --> FOUND
[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3751019717-1001958308-2871197630-1001\$3099c3a763347573cefe207053e4dddd\@ --> FOUND
[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\U --> FOUND
[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-3751019717-1001958308-2871197630-1001\$3099c3a763347573cefe207053e4dddd\U --> FOUND
[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-18\$3099c3a763347573cefe207053e4dddd\L --> FOUND
[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-3751019717-1001958308-2871197630-1001\$3099c3a763347573cefe207053e4dddd\L --> FOUND

Now click Delete on the right hand column under Options

~~~~~~~~~~~~~~~~~~

Then...........

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

aborkar · December 29, 2012

Hi MrCharlie

Malware was found on the first run of the rootkit cleaner; Ive attached the mbar.log* from the first and the second run and the system log from the second run. The system appears to be clean after the second run. Thanks you for your help- I'll certainly provide more feedback shortly. Please let me know if you see anything on the logs

Thanks

Anirudh

mbar-log-2012-12-29 (09-31-12).txt

mbar-log-2012-12-29 (09-47-18).txt

system-log.txt

MrCharlie · December 29, 2012

Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

aborkar · December 31, 2012

ComboFix.txtMrCharlie

Attached are logs from the combo fix run.Needless to say,your help and advice has been invaluable.Thanks again and keep rocking.

-Anirudh

MrCharlie · December 31, 2012

Looks Good...lets check the system for any adware>>>>

Please download AdwCleaner from here and save it on your Desktop.

Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
Now click on the Search tab.
Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

aborkar · December 31, 2012

Here goes..

# AdwCleaner v2.104 - Logfile created 12/31/2012 at 11:28:49

# Updated 29/12/2012 by Xplode

# Operating system : Windows 7 Professional Service Pack 1 (64 bits)

# User : Sara - SARA-THINK

# Boot Mode : Normal

# Running from : C:\Users\Sara\Desktop\adwcleaner.exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

Folder Found : C:\Users\Sara\AppData\LocalLow\Conduit

Folder Found : C:\Users\Sara\AppData\LocalLow\PriceGong

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit

Key Found : HKCU\Software\AppDataLow\Software\PriceGong

Key Found : HKLM\SOFTWARE\Classes\Conduit.Engine

Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2786678

Key Found : HKLM\Software\Conduit

Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{30F9B915-B755-4826-820B-08FBA6BD249D}]

***** [internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

[OK] Registry is clean.

-\\ Mozilla Firefox v15.0.1 (en-US)

File : C:\Users\Sara\AppData\Roaming\Mozilla\Firefox\Profiles\wvs5unxi.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v23.0.1271.97

File : C:\Users\Sara\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1287 octets] - [31/12/2012 11:28:49]

########## EOF - C:\AdwCleaner[R1].txt - [1347 octets] ##########

MrCharlie · December 31, 2012

Some of adware found....lets clear it out.....

Please re-run AdwCleaner
Click on Delete button.
Confirm each time with OK if asked.
Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

~~~~~~~~~~~~~~~~~~

Then............

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

MrC

aborkar · December 31, 2012

MrCharlie, here's the securityCheck log

Results of screen317's Security Check version 0.99.56

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 8 Out of date!

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Lavasoft Ad-Watch Live! Anti-Virus

ESET NOD32 Antivirus 4.0

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Ad-Aware

Out of date HijackThis installed!

Malwarebytes Anti-Malware version 1.65.1.1000

HijackThis 2.0.2

Java 2 Runtime Environment Standard Edition v1.3.1_03

Java 6 Update 26

Java 7 Update 1

Java SE Development Kit 7 Update 1

Java version out of Date!

Adobe Flash Player 10 Flash Player out of Date!

Adobe Reader 9 Adobe Reader out of Date!

Mozilla Firefox 15.0.1 Firefox out of Date!

Google Chrome 21.0.1180.83

Google Chrome 21.0.1180.89

Google Chrome 22.0.1229.79

Google Chrome 22.0.1229.92

Google Chrome 22.0.1229.94

Google Chrome 23.0.1271.64

Google Chrome 23.0.1271.91

Google Chrome 23.0.1271.95

Google Chrome 23.0.1271.97

````````Process Check: objlist.exe by Laurent````````

Ad-Aware AAWService.exe

Ad-Aware AAWTray.exe

ESET NOD32 Antivirus egui.exe

ESET NOD32 Antivirus ekrn.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 15% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

MrCharlie · December 31, 2012

Please uninstall all of these from your add/remove programs:
Java 2 Runtime Environment Standard Edition v1.3.1_03
Java™ 6 Update 26
Java™ 7 Update 1
Java™ SE Development Kit 7 Update 1
Java version out of Date! <-------Download and install the latest version from Here
Please check for updates on all of these:
Adobe Flash Player 10 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox 15.0.1 Firefox out of Date!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

You have out dated programs on the system which are vulnerable to malware.

Please update or uninstall them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

aborkar · January 1, 2013

Of course you've helped me sir.. kidding me?? ..Im extremely grateful. My beloved and reliable laptop was a mess- I'd begun to feel helpless. So thanks again and Wish you a Happy New Year(in a few hours, that is).

LDTate · January 1, 2013

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Afflicted by PUM.UserWLoad, Trojan.Agent and Trojan.Ransom

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