FBI moneypak

[Chrisshorno]

I need help removing the fbi moneypak virus, I'm sending all of this from my phone, as my computer is locked on either the moneypak screen, or a blank white desktop, with no Internet access, I can't access safe mode.

[MrCharlie]

Welcome to the forum.

What's the operating system XP, Vista, W7 > 32 or 64 bit?

MrC

[Chrisshorno]

I'm like 95% sure w7

[MrCharlie]

See if you can do this:

Step 1: Use F8 to Boot to SafeMode With Command Prompt

Step 2: Type the word "explorer" in black screen

Step 3: Then Navigate to:

Win Vista/Seven: C:\windows\system32\rstrui.exe and press Enter (double click rstrui.exe)

Step 4: Restore Computer to Date you know you were virus free

Step 5: Run Malwarebytes

Let me know, MrC

[Chrisshorno]

When I try to boot safe mode the tower just beeps constantly, like when you turn on sticky keys, it won't load safe mode.

[MrCharlie]

OK....do this instead >>>>>>

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.
  

To enter System Recovery Options by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select US as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.
  

On the System Recovery Options menu you will get the following options:

• 
  
  • 
    Startup Repair
    System Restore
    Windows Complete PC Restore
    Windows Memory Diagnostic Tool
    Command Prompt
    

  [*]Select Command Prompt

  [*]In the command window type in notepad and press Enter.

  [*]The notepad opens. Under File menu select Open.

  [*]Select "Computer" and find your flash drive letter and close the notepad.

  [*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

  Note: Replace letter e with the drive letter of your flash drive.

  [*]The tool will start to run.

  [*]When the tool opens click Yes to disclaimer.

  [*]Press Scan button.

  [*]FRST will let you know when the scan is complete and has written the FRST.txt to file, close out this message, then type the following into the search box:

  services.exe

  [*]Now press the Search button

  [*]When the search is complete, search.txt will also be written to your USB

  [*]Type exit and reboot the computer normally

  [*]Please copy and paste both logs in your reply.(FRST.txt and Search.txt)

MrC

[Maurice Naggar]

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