svchost.exe trojan; can't remove

[msfulcher]

I've been battling with this issue for a while now and I can't get rid of it. bitdefender nor nortan even see it. Malwarebytes sees it and blocks it from the internet, but can't remove it. It tries and appears to succeed sometimes, but it returns. I'm at the end of my rope here and I hope someone can help.

Thank You!!

dds.txt

attach.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 48 hours, please send me a PM)

[msfulcher]

Thank you for such a quick response!! I did as you instructed. Please see report below.

Thanks.

RogueKiller V8.4.0 [Dec 20 2012] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7600 ) 64 bits version

Started in : Normal mode

User : Family [Admin rights]

Mode : Scan -- Date : 12/23/2012 14:30:13

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 8 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : PCShowServer ("C:\Users\Family\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe") -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-126165453-1211233358-405065697-1001[...]\Run : PCShowServer ("C:\Users\Family\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe") -> FOUND

[TASK][sUSP PATH] {40FCB704-B5E2-4AAF-BFCF-D8792824A224} : C:\Users\Family\Desktop\convert.exe -> FOUND

[TASK][sUSP PATH] {7964A5C6-0BC5-4A28-A35E-EDBE9D383D36} : C:\Users\Family\Desktop\convert.exe -> FOUND

[TASK][sUSP PATH] {BB28502C-A3D0-470C-A45B-30E620EA6724} : C:\Users\Family\Desktop\convert.exe -> FOUND

[TASK][sUSP PATH] {E08F7310-B897-41F0-BBC1-B22ABF1D1A70} : C:\Users\Family\Desktop\convert.exe -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: TOSHIBA MK2555GSX ATA Device +++++

--- User ---

[MBR] f6c1c4db547c25e00c7393d9113413e2

[bSP] bf4208f362191112f6fa3cb691f760e3 : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 225247 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 461715456 | Size: 13027 Mo

User = LL1 ... OK!

User != LL2 ... KO!

--- LL2 ---

[MBR] 68fed4312bfbcf72fcb34819740b017d

[bSP] bf4208f362191112f6fa3cb691f760e3 : Windows Vista/7/8 MBR Code

Partition table:

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 225247 Mo

3 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 461715456 | Size: 13027 Mo

Finished : << RKreport[1]_S_12232012_02d1430.txt >>

RKreport[1]_S_12232012_02d1430.txt

[MrCharlie]

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

MBAR tutorial

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

[msfulcher]

It took three attempts, but the last time appeared to have removed everything. The first two attempts found 4 or 5 items, but when it went to shut down, it crashed to a blue screen. And of course the malware was still there. On the 3rd attempt, I disabled Norton before I ran it and it was able to shut down and reboot like intended and the malware was not there when I ran the anti-root kit.

I haven't verified if windows update will work yet. I know the last time I tried to update certain things it wouldn't let me and the error indicated I needed to remove malware first. I'll try and update windows now.

Is there anything else I should post?

Thank you so much for your help! I was wanting to get this stuff squared away before I created a system image backup.

[MrCharlie]

OK....can you post the logs from MBAR and make sure you run the Fixdamage Tool and reboot.

Lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[msfulcher]

I've attached the log files. I didn't have any other problems so I didn't run the fixdamage.exe per your previous instructions, but I'll do that after this post.

mbar-log-2012-12-23 (18-02-17).txt

system-log.txt

[msfulcher]

I went to run fixdamage, but it gave a warning that if everthing is working ok, then do not continue. I ran windows update last night and updated my computer. It installed SP1 for Windows 7 which I wasn't able to do for who knows how long. Windwos Firewall is being managed by Norton so it is working.

Now, I'm not an advocate of doing half-fixes on things, but at the same time, I don't want to have a computer that is running fine (appears to be anyhow...) and then run another program that may do more harm than good. What are your thoughts on this? If that warning is just a canned warnig then I can proceed, but I didn't want to do it without asking.

[MrCharlie]

OK, don't run it.

Run ComboFix though, MrC

[msfulcher]

I ran combofix and attached the log file it created. I didn't get any errors and I'm not sure if it rebooted on it's own or not. After this post, I plan on rebooting.

log.txt

[msfulcher]

One other item. Even though the log says my spyware was active, it wasn't. I had disabled Norton, but combofix kept saying it was active for spyware, after clicking OK, it gave one last warning to proceed at my own risk. After that warning, I went through Norton a little closer and manually disabled the spyware which was still active. Then I proceeded with combofix. that is why it says that it was active in the log, but I turned it off before actually running the combofix.

[MrCharlie]

That looks OK...........

Please download AdwCleaner from here and save it on your Desktop.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

[msfulcher]

Log as requested.

# AdwCleaner v2.101 - Logfile created 12/24/2012 at 13:43:34

# Updated 16/12/2012 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Family - FAMILY-PC

# Boot Mode : Normal

# Running from : C:\Users\Family\Desktop\adwcleaner.exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk

File Found : C:\Users\Public\Desktop\eBay.lnk

***** [Registry] *****

Key Found : HKLM\SOFTWARE\Classes\TypeLib\{03119103-0854-469D-807A-171568457991}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{33119133-0854-469D-807A-171568457991}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{23119123-0854-469D-807A-171568457991}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Found : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

*************************

AdwCleaner[R1].txt - [1737 octets] - [24/12/2012 13:43:34]

########## EOF - C:\AdwCleaner[R1].txt - [1797 octets] ##########

[MrCharlie]

Some adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[msfulcher]

Log after removing adware.

# AdwCleaner v2.101 - Logfile created 12/24/2012 at 15:56:31

# Updated 16/12/2012 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Family - FAMILY-PC

# Boot Mode : Normal

# Running from : C:\Users\Family\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk

File Deleted : C:\Users\Public\Desktop\eBay.lnk

***** [Registry] *****

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{03119103-0854-469D-807A-171568457991}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{33119133-0854-469D-807A-171568457991}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{23119123-0854-469D-807A-171568457991}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

*************************

AdwCleaner[R1].txt - [1864 octets] - [24/12/2012 13:43:34]

AdwCleaner[s1].txt - [1825 octets] - [24/12/2012 15:56:31]

########## EOF - C:\AdwCleaner[s1].txt - [1885 octets] ##########

Security Check Log below.

Results of screen317's Security Check version 0.99.56

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Norton Security Suite

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.65.1.1000

Java 6 Update 38

Java version out of Date!

Adobe Flash Player 11.4.402.265 Flash Player out of Date!

Adobe Reader 9 Adobe Reader out of Date!

````````Process Check: objlist.exe by Laurent````````

Norton ccSvcHst.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 4%

````````````````````End of Log``````````````````````

[MrCharlie]

.Java™ 6 Update 38 <---This is OK

Java version out of Date! <-----disregard

Adobe Flash Player 11.4.402.265 Flash Player out of Date! <------please check for an update

Adobe Reader 9 Adobe Reader out of Date! <----please check for and update

You have out dated programs on the system which are vulnerable to malware.

Please update or uninstall them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!