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Available Assistance for Possibly Infected Computers

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Hello and welcome to Malwarebytes

If you're having issues with what appears to be malware threats that you're unable to remove on your own then please read the following so that you can begin the scanning and cleaning process:

If the infection has so crippled the computer that you cannot complete some or all of the requested steps, such as running DDS, then just start a new post anyway. Describe the problems you're having as best you can in your new post in the listed forum below.

Please don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

Please choose one of the following 2 options listed below:

  • Option 1 —— Free Expert advice in the Malware Removal Forum
  • Option 2 —— Contact Support via email


As we don't deal with malware removal in this section of the Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. After posting your new post, make sure you click the Follow button near the top right of this page, and select the option "An email when new content is posted Change how the notification is sent" so that you're alerted by mail when someone has replied to your post.





NOTE: Please do not post back to (bump) your topic within the first 48 hours.

Replying to your own post changes the post count and helpers are looking for topics with zero replies.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

  • If there is no reply after 48 hours, you may reply to the topic, asking again for help, OR you may send a Private Message to a Moderator, asking for help.


Alternatively, you may contact Consumer Support here

Please be patient, someone will assist you as soon as possible.

Thank you.

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For any specific issues creating the requested information please post in the Malwarebytes 3.0 forum and let someone know and they can assist you further.


Edited by AdvancedSetup
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