Computer freezes in start up after malware quarantine and removal

[Landocroft]

Hi Experts,

I had the pak FBI screen last night and downloaded the malware ran quarantined the 6 files including Trojan agent and others. Now my computer freezes on desktop and only mal icon is in bottom right screen with sometimes a white box over start icon. Please help

[MrCharlie]

Welcome to the forum. What did you run on the system??

and downloaded the malware ran quarantined the 6 files including Trojan agent

What's the operating system (XP, Vista, W7) and is it 32 or 64 bit??

MrC

[Landocroft]

Vista home ultimate 32 bit and thx for rapid reply

[Landocroft]

Malwarebytes anti malware pro as a trial

[MrCharlie]

Have you tried Startup Repair or System Restore? MrC

[Landocroft]

How can I do start up repair

[MrCharlie]

What brand name is the computer, Dell? Do you have a Windows Vista Disk?

MrC

[Landocroft]

No dig pre installed copy its an acer aspire

[MrCharlie]

Can you get to the Advanced Boot Options Menu

Restart the computer.

Tap the <f8> key during startup until the Advanced Boot Options Menu appears. (If it does not appear, restart the computer, and try again.)

If you can try "Last Know Good Configuration":

http://ww2.justanswe...oot-Options.jpg

If that doesn't work > see if you can get to "Safe Mode with Command prompt":

http://www.vistax64....oot_options.jpg

~~~~~~~~~~~~~~~~~~~~~

Let me know if you see a page like this at anytime:

http://www.vistax64....ery_options.jpg

MrC

[Landocroft]

Trying last known config

[Landocroft]

Same prob. Goes into desktop and then hangs, if I press anything the circle icon of mouse freezes. I press windows icon and white box appears over it

[Landocroft]

Trying safe mode with comnand prompt

[MrCharlie]

OK, can you get to Safe Mode w/command prompt? MrC

http://www.vistax64....oot_options.jpg

[Landocroft]

I m in cmd.exe window

[Landocroft]

Awaiting instruction

[MrCharlie]

OK...do this.....

Step 1: Type the word "explorer" in black screen > enter

Step 2: Then Navigate to:

Win Vista/Seven: C:\windows\system32\rstrui.exe and press Enter (double click rstrui.exe)

Step 3: Restore Computer to Date you know you were virus free

Let me know....MrC

[Landocroft]

I'm in explorer

Computer. acer. Windows. But can't see Vista folder on there or seven

[Landocroft]

Found it trying two days ago

[Landocroft]

Genius cheers off to bed as its 5 am but will check back for advice on closure and avoiding rehap

[MrCharlie]

It worked??? MrC

[Landocroft]

Yes don't b so surprised

[MrCharlie]

Good!

Can you look in Malwarebytes for the log that shows what it detected and deleted on your system and please post it.

Next...........

Please download and run RogueKiller to your desktop.

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

[Landocroft]

Ok will do

[LDTate]

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