Keyboard not working

[J_townSonny]

I have a Gateway LT10 Netbook and after a PUM virus was found and removed the keyboard stopped working properly. It seems only to work in partial shortcut mode. I have tried to restet it thru the control panel using BOTH Accessibility Options and Keyboard. I have held down both shift buttons for 5-10 sec to reset it, NOPE. I have done the 5x on the enter to reset, NOPE. I have even gone so far as to try ALL suggestions back to back and, as you can guess; NOPE. I have even tried to roll back driver and; at one point in time it was working; until it went to sleep then after I woke it up; guess what; it was back to being screwed up. AARRRGH! I can't figure this out! I'm going to look like Kojak in a couple of days if I can't get this straightened out. If someone could help me out either before 4p today or before 4p tomorrow while I'm here at the shop it would be HIGHLY appreciated!

[Firefox]

Hello and welcome to Malwarebytes

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[J_townSonny]

The laptop is up and running and I'm not asking for help deleting or help config'ing the netbook. I'm asking what I need to do to get the keyboard out of shortcut mode. As explained above, I have done a step by step in the control panel and none of that has worked. How can I get out of shortcut mode? It was operational until it went into screensaver but once it came out of that mode, it was back to shortcut mode.

[johnmecay]

Keyboard is not working it is depend on how much old your keyboard. Some times rough uses and dust could be effected your keyboard. So first find problem to your site and then take expert help.

[David H. Lipman]

There is no such thing as a "PUM virus".

Too many computer issues are attributed to computer "viruses". While computer viruses do exist, true computer viruses are a very small niche of computer malware and the overarching concept of malicious software is "malware" and not viruses.

That being stated, PUM stands for Potentially Unwanted Modification so it isn't even any kind of malware but may be the symptom of or the result of malicious software activity. Often such a OS modification can be created by non-malicious software or processes.

If this is a notebook, or sub-notebook, the first thing to do is try an external USB Keyboard and see if that works properly.

Another is to look at what was that ACTUAL modification and what was done to mitigate it.

Another option is to restore the system to a previous Restore Point that was created before this unknown PUM was dealt with.

[johnmecay]

Thanks to you provide such type of nice information but which type of prevention we can take remove the virues.

[J_townSonny]

There is NO VIRUS in the netbook I have removed it but the after effect is the keyboard is screwed up. What can I do to fix the shortcut issue?

[David H. Lipman]

J_townSonny:

Please... Read what I wrote.