Cannot activate filesystem protection on PRO

[zerovector]

I've had the PRO version of MB for quite a long time but sometime in the last 4-8 weeks the protection has been disabled and it cannot be turned on. Please help.

OS is Windows XP SP3 32bit

[Firefox]

Please do the following and let us know if this corrects the issue for you or not.

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so Very Important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
    
    Location for Windows x86
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    
    
    Location for Windows x64
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
    
    If you cannot locate your registration in the Registry and no longer have access to your order number you can contact Cleverbridge to obtain information about your order and registration information.
    Cleverbridge customer service
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[zerovector]

I followed those steps but unfortunately still have the same problem.

[Firefox]

Check Tool and DDS Logs

Please run the following mbam-check tool so that we can get a better look at what's going on.

Create an mbam-check log:

Download mbam-check.exe from here and save it to your desktop

HERE

Double-click on mbam-check.exe to run it. When done it should then open a log file

Please copy and paste the entire contents of the log into your next reply, or, if you prefer, you may attach the CheckResults.txt file which should now be located on your desktop to your next reply instead

Next, please download DDS from one of the locations below and save it to your desktop.

here: http://download.blee...om/sUBs/dds.scr

or

here: http://download.blee...om/sUBs/dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

DDS.txt

Attach.txt

Save both reports to your desktop

Please attach the following logs in your next reply: DDS.txt and Attach.txt

You can ignore the note about zipping the Attach.txt file and just attach it to your reply.

Thank you

[zerovector]

3 files attached.

attach.txt

CheckResults.txt

dds.txt

[AdvancedSetup]

Well I don't think the computer is infected but it does appear to have some older security software entries in it and some other settings that warrant further scanning.

Since we don't do that type of scanning in the General forum please go ahead and open a ticket on the Help Desk and ask for me and I'll assist you in getting this fixed up.

http://www.malwarebytes.org/contact_consumer/

Thanks