Having issues removing svchost.exe Trojan.Agent

[Denmar1998]

Hello,

I've been working on,fixing and whatnot with computers since 1999 and I have never ran into this type of difficulty. I've never had any formal training but for the most part I have always been able to resolve all issues I have ever encountered with any system. My friend was having some issues with their computer and I offered to take a look at it. Of course their AV was out of date and not even turned on and then there were a variety of other issues. I've gotten all the viruses or most but I am have a huge problem removing C:\Windows\svchost.exe Trojan.Agent. Malwarebytes easily finds this problem and tries to isolate it but every time after a restart i get a pop up from MBan saying C:\Windows\svchost.exe Trojan.Agent is causing problems. I've isolated it in task manager under svchost 32* winrscmde.

Any suggestions? I'd love to be able to give my friend back their computer and have it running at 100%.

Thank you...

Denmar1998

[Denmar1998]

from MBan

I'm a Noob as you see so I am unable to edit my post. I meant mbam. You'd think after all these years I'd finally learn to type!

[Eagleeye]

Hi Denmar1998 & welcome to the MBAM Forums,

Sorry to hear you are experiencing the issues you presented. Until some of our other members, Moderators & Admins can arrive to review your post, please take a look at the options provided by Administrator AdvancedSetup via the link below:

http://forums.malwar...ndpost&p=624099

HTH & Best regards!

Eagleeye

[Denmar1998]

Thank you! Wishing you and your family the finest of holidays...

[Eagleeye]

You're quite welcome, and best to you and yours as well!

Eagleeye

[Firefox]

Hello and welcome to Malwarebytes Denmar1998

Sorry to hear your friends computer is infected, more than likely a rootkit of some sort. The best thing to do is pick one of the options below to get expert advice and help with the clean up.....

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

IMPORTANT: Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

You have 3 Options that you can choose from as listed below:

• Option 1 —— Free Expert advice in the Malware Removal Forum
  
• Option 2 —— Paying customer -- Contact Support via email
  
• Option 3 —— Premium, Fee-Based Support

OPTION 1

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the

Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions >>Right HERE<<, skipping any steps you are unable to complete.
  
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OPTION 2

Alternatively, as a paying customer, you can contact the help desk by filling out the form located >>Right HERE<<

OPTION 3

If you would like to use our Malwarebytes Premium Services, Comprehensive solutions to all your computer support needs—from installation and set-up to troubleshooting and tune-ups go to our Malwarebytes Premium Services support site >>Right HERE<<

Please be patient, someone will assist you as soon as possible.

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