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ZeroAcces, Gen 2., & Gen 16. infections


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Hello.

I have a HP AMD Athlon 64 proc...running MS Windows Vista Ultimate (32Bit) w/SP2.

A few days ago Xfinity had allerted me that a "bot" was on my computer through a program called Constant Guard. Since then my computer has had a mind of its own. Several times its sprouted legs and walked away from me, lol.

I downloaded Norton and had found:

Trojan.Backdoor.Generic16.klk (twice)

Trojan.Backdoor.Zeroacces

Trojan.Backdoor.Generic2.C

I remembering these out of my head, however I do believe those are what was found and Quarentined/Removed. Before removal it had rendered my Security Essentials completely useless and would not turn on - same for my Firewall. Also things such as Blue Screen, Icon removal or additions, Homepage Changes, Script Errors...you name it - it was happeneing. I removed my Sec.Ess. program when DL'ing Norton. The viruses are said to be removed, however I can run few .exe programs, my desktop background is still not working and I even got a Blue Screen when I tried to start up in Safe Mode (o.O) a few times. So I'm not sure if I'm still infected or what. I cannot find the Vista Ult. Install disk either, which is a major bummer.

Was wondering if someone could walk me through removal. Normally I have always cleaned my own system and havent needed help up to this point, however, I am at a loss this time around and need tekkie help. When trying to run HijackThis it alerts me to Run as Admin. When I try the Run as Admin, the option is missing. When I try and Analyze and it says I have no internet connection (which I do) which causes me to not be able to make a log. It says "For some reason the systen has denied write accest to the Host file" and something about adding it to the notepad but I am unable to save it or copy/past. Ugh.

Thank you!!

~ Sherry

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Hello and welcome to Malwarebytes

If you think you are infected, here are the steps needed to get your computer cleaned....

Please read the following so that you can begin the cleaning process:

Don't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult

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OPTION 1

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