Full system scan very slow on Windows XP SP3

[danspurgeon]

I have Windows XP (home) SP3 on a Gateway desktop and on a HP laptop. No issues with the laptop, but MB seems to freeze up and run very slow on the desktop. Have Norton but disable it while running MB. Have uninstalled MB several times and same results. Should I install/run defogger? Hijack This? Thanks in advance for your help.

[daledoc1]

Hello and welcome, danspurgeon:

Scan times will vary, depending on your system hardware, software, configuration and the number of files to scan.

Minor conflicts between your AV and MBAM could also contribute, especially if you don't have the mutual exclusions set up between them.

(And, for the record, it's neither necessary nor recommended to routinely run Full scans with MBAM -- Quick scans are all that's needed under most conditions.)

Please have a look at this FAQ post for suggestions on how to troubleshoot the freezing scans: http://forums.malwar...ndpost&p=417944

OTOH, if you think you might be infected, please follow the steps listed below to get an expert to assist you with cleaning.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum. (Please see helpful tips below.)

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" sticky topic.
  
• -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  
• Then please start a new post in the Malware Removal Forum.
  
• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• -->>When starting your new post, please note the following:<<--
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  
• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them HERE.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site HERE.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

[danspurgeon]

O.K. Quick scansshould be the norm. Ran full scan in "safe" mode last night = nothing found. Should I still rin disk check and defrag?

[danspurgeon]

btw...i use ccleaner all the time....35 passes...

[daledoc1]

Hi:

MBAM really ought to be run in Normal Windows mode.

AFAIK The only time it's generally suggested to run it in Safe Mode is as part of troubleshooting on a heavily infected machine.

With the new Chameleon technology, even that is less often needed these days.

I am neither qualified nor authorized to provide malware-related advice, as I am just a home user and forum volunteer.

And we don't work on malware-related issues over in this forum area.

So, I would probably start with that suggested link about freezing/hanging scans.

If the suggestions there don't help or if you think you might be infected, then it would be a good idea to just start a new post in the malware removal section, after following the instructions >>HERE<<.

The malware experts will help you to check your system for infection and to clean it.

Once you are clean and given the "all clear" by your helper, if there are other performance ssues remaining, he/she might send you back here (if it's an MBAM issue) or to the PC help section of the forum (if it's not an MBAM issue).

Cheers!

daledoc1

[AdvancedSetup]

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

When done, DDS will open two (2) logs:

1. DDS.txt
   
2. Attach.txt
   

• Save both reports to your desktop
  
• Please include the following logs in your next reply: DDS.txt and Attach.txt
  You can ignore the note about zipping the Attach.txt file in most cases.