infected computer Incredibar

phillyjohn · December 8, 2012

Please help, see logs.

Thanking you in advance

Maniac · December 8, 2012

Hello phillyjohn! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
Make sure you read all of the instructions and fixes thoroughly before continuing with them.
Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Post your log files directly in your comment.

phillyjohn · December 8, 2012

Maniac,

Thank you, see logs

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.9.2

Run by John at 19:00:04 on 2012-12-07

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1485 [GMT -5:00]

.

AV: AVG Anti-Virus Free Edition 2013 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}

AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

.

============== Running Processes ================

.

C:\Program Files\AVAST Software\Avast\AvastSvc.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\WINDOWS\System32\DSentry.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Verizon\McciTrayApp.exe

C:\Program Files\AVAST Software\Avast\avastUI.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\IB Updater\ExtensionUpdaterService.exe

C:\Documents and Settings\John\Application Data\Dropbox\bin\Dropbox.exe

C:\Program Files\Common Files\Motive\McciCMService.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\wdfmgr.exe

C:\Program Files\Canon\CAL\CALMAIN.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe

C:\Program Files\Verizon\McciBrowser.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

C:\WINDOWS\system32\svchost.exe -k rpcss

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\System32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\System32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k hpdevmgmt

C:\WINDOWS\system32\svchost.exe -k HPService

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\System32\svchost.exe -k imgsvc

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://mystart.incredibar.com/mb185?a=6R8NppIRpU&i=26

uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7

uProxyOverride = <local>

uSearchURL,(Default) = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com

dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>

BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: IB Updater: {336D0C35-8A85-403a-B9D2-65C292C39087} - c:\program files\ib updater\Extension32.dll

BHO: DriveLetterAccess: {5CA3D70E-1895-11CF-8E15-001234567890} - c:\windows\system32\dla\tfswshx.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll

EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll

uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [storageGuard] "c:\program files\common files\sonic\update manager\sgtray.exe" /r

mRun: [PCMService] "c:\program files\dell\media experience\PCMService.exe"

mRun: [intelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe

mRun: [DVDSentry] c:\windows\system32\DSentry.exe

mRun: [dla] c:\windows\system32\dla\tfswctrl.exe

mRun: [Verizon_McciTrayApp] "c:\program files\verizon\McciTrayApp.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

StartupFolder: c:\docume~1\john\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\john\application data\dropbox\bin\Dropbox.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:323

uPolicies-Explorer: NoDriveAutoRun = dword:67108863

mPolicies-Explorer: NoDriveAutoRun = dword:67108863

mPolicies-Explorer: NoDriveTypeAutoRun = dword:323

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:323

mPolicies-Explorer: NoDriveAutoRun = dword:67108863

IE: {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/

IE: {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

IE: {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE}

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

.

INFO: HKCU has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1344701914421

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_09-windows-i586.cab

DPF: {8BE5651C-D60B-4B59-B5B2-F0EB93733D17} - hxxps://www36.verizon.com/CallAssistant/MyAccount/UnProtected/Voice%20Mail/VCAVMUtil.CAB

DPF: {CAFEEFAC-0017-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_09-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_09-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab

TCP: NameServer = 192.168.1.1 71.242.0.12

TCP: Interfaces\{BDA81272-8183-45BF-A0E5-9A29DE4AD0F1} : DHCPNameServer = 192.168.1.1 71.242.0.12

Notify: igfxcui - igfxsrvc.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\john\application data\mozilla\firefox\profiles\mjx25zn9.default-1354880642765\

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_110.dll

FF - plugin: c:\windows\system32\npDeployJava1.dll

FF - plugin: c:\windows\system32\npptools.dll

FF - plugin: c:\windows\system32\npwmsdrm.dll

FF - ExtSQL: 2012-12-06 06:14; {336D0C35-8A85-403a-B9D2-65C292C39087}; c:\program files\ib updater\Firefox

FF - ExtSQL: 2012-12-06 20:06; wrc@avast.com; c:\program files\avast software\avast\webrep\FF

FF - ExtSQL: !HIDDEN! 2011-12-30 18:09; smartwebprinting@hp.com; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-10-15 55776]

R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2012-9-21 177376]

R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2012-10-5 93536]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-9-14 35552]

R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-8-30 193552]

R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-12-6 738504]

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-12-6 361032]

R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2012-10-22 179936]

R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2012-9-21 19936]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-10-2 159712]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-9-21 164832]

R1 NEOFLTR_710_19235;Juniper Networks TDI Filter Driver (NEOFLTR_710_19235);c:\windows\system32\drivers\NEOFLTR_710_19235.SYS [2012-10-18 85064]

R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-12-6 21256]

R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-12-6 44808]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2012-11-6 5814392]

R2 IB Updater;IB Updater;c:\program files\ib updater\ExtensionUpdaterService.exe [2012-12-6 188760]

S1 SABKUTIL;SABKUTIL;\??\c:\program files\superantispyware\sabkutil.sys --> c:\program files\superantispyware\SABKUTIL.sys [?]

S2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2012-10-22 196664]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 Updater Service for StartNow Toolbar;Updater Service for StartNow Toolbar;c:\program files\startnow toolbar\toolbarupdaterservice.exe --> c:\program files\startnow toolbar\ToolbarUpdaterService.exe [?]

S3 cpuz134;cpuz134;\??\c:\docume~1\john\locals~1\temp\cpuz134\cpuz134_x32.sys --> c:\docume~1\john\locals~1\temp\cpuz134\cpuz134_x32.sys [?]

S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]

S3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2011-12-16 15544]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

.

=============== File Associations ===============

.

ShellExec: Foxit Reader.exe: print="c:\program files\foxit software\foxit reader\Foxit Reader.exe"/p "%1"

ShellExec: Foxit Reader.exe: printto="c:\program files\foxit software\foxit reader\Foxit Reader.exe"/t "%1" "%2" "%3" "%4"

.

=============== Created Last 30 ================

.

2012-12-07 01:07:15 738504 ----a-w- c:\windows\system32\drivers\aswSnx.sys

2012-12-07 01:04:44 41224 ----a-w- c:\windows\avastSS.scr

2012-12-07 01:00:59 262112 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll

2012-12-06 23:38:24 60872 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d568641a-990f-46d0-ab06-433f5d10ebb6}\offreg.dll

2012-12-06 23:35:42 6812136 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d568641a-990f-46d0-ab06-433f5d10ebb6}\mpengine.dll

2012-12-06 11:42:49 -------- d-----w- c:\documents and settings\john\local settings\application data\Ashisoft

2012-12-06 11:39:18 -------- d-----w- c:\documents and settings\john\application data\Ashisoft

2012-12-06 11:15:40 -------- d-----w- c:\program files\Incredibar.com

2012-12-06 11:15:13 632656 ----a-w- c:\windows\system32\msvcr80.dll

2012-12-06 11:15:13 554832 ----a-w- c:\windows\system32\msvcp80.dll

2012-12-06 11:15:12 479232 ----a-w- c:\windows\system32\msvcm80.dll

2012-12-06 11:15:11 28160 ----a-w- c:\windows\system32\ImHttpComm.dll

2012-12-06 11:15:11 -------- d-----w- c:\windows\system32\ARFC

2012-12-06 11:15:04 -------- d-----w- c:\windows\system32\WNLT

2012-12-06 11:14:51 -------- d-----w- c:\program files\IB Updater

2012-12-06 02:05:19 6812136 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll

2012-11-25 20:01:29 -------- d-----w- c:\documents and settings\john\application data\AVG2013

2012-11-25 19:37:35 -------- d--h--w- C:\$AVG

2012-11-25 19:37:35 -------- d-----w- c:\documents and settings\all users\application data\AVG2013

2012-11-25 19:24:50 -------- d-----w- c:\documents and settings\john\local settings\application data\Avg2013

2012-11-22 04:14:57 -------- d-----w- c:\documents and settings\john\application data\TuneUp Software

2012-11-22 04:10:14 -------- d-----w- c:\documents and settings\john\local settings\application data\MFAData

.

==================== Find3M ====================

.

2012-11-30 00:18:00 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2012-11-30 00:18:00 697272 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2012-10-22 18:02:46 179936 ----a-w- c:\windows\system32\drivers\avgidsdriverx.sys

2012-10-22 08:37:31 1866368 ----a-w- c:\windows\system32\win32k.sys

2012-10-18 22:56:17 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2012-10-18 22:56:12 143872 ----a-w- c:\windows\system32\javacpl.cpl

2012-10-18 22:56:11 821736 ----a-w- c:\windows\system32\npDeployJava1.dll

2012-10-18 22:56:11 746984 ----a-w- c:\windows\system32\deployJava1.dll

2012-10-15 08:48:52 55776 ----a-w- c:\windows\system32\drivers\avgidshx.sys

2012-10-02 18:04:21 58368 ----a-w- c:\windows\system32\synceng.dll

2012-10-02 08:30:38 159712 ----a-w- c:\windows\system32\drivers\avgldx86.sys

2012-09-29 23:54:26 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2012-09-21 08:46:06 164832 ----a-w- c:\windows\system32\drivers\avgtdix.sys

2012-09-21 08:46:00 177376 ----a-w- c:\windows\system32\drivers\avglogx.sys

2012-09-21 08:45:54 19936 ----a-w- c:\windows\system32\drivers\avgidsshimx.sys

2012-09-14 08:05:20 35552 ----a-w- c:\windows\system32\drivers\avgrkx86.sys

..

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows XP Home Edition

Boot Device: \Device\HarddiskVolume2

Install Date: 5/26/2004 10:03:02 PM

System Uptime: 12/7/2012 7:51:25 AM (12 hours ago)

.

Motherboard: Dell Computer Corp. | | 0C2425

Processor: Intel® Pentium® 4 CPU 2.66GHz | Microprocessor | 2657/533mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 74 GiB total, 17.541 GiB free.

D: is CDROM ()

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4D36E971-E325-11CE-BFC1-08002BE10318}

Description: Photosmart D110 series

Device ID: ROOT\MULTIFUNCTION\0000

Manufacturer: HP

Name: Photosmart D110 series

PNP Device ID: ROOT\MULTIFUNCTION\0000

Service:

.

==== System Restore Points ===================

.

RP350: 8/4/2011 7:06:11 PM - Software Distribution Service 3.0

RP351: 8/5/2011 7:06:47 PM - System Checkpoint

RP352: 8/6/2011 3:57:22 PM - Software Distribution Service 3.0

RP353: 8/8/2011 5:47:38 AM - Software Distribution Service 3.0

RP354: 8/9/2011 5:54:14 AM - Software Distribution Service 3.0

RP355: 8/10/2011 6:02:28 AM - Software Distribution Service 3.0

RP356: 8/10/2011 5:32:25 PM - Software Distribution Service 3.0

RP357: 8/12/2011 5:50:02 AM - Software Distribution Service 3.0

RP358: 8/13/2011 6:28:28 AM - Software Distribution Service 3.0

RP359: 8/14/2011 6:31:02 AM - System Checkpoint

RP360: 8/15/2011 5:48:57 AM - Software Distribution Service 3.0

RP361: 8/16/2011 5:55:02 AM - Software Distribution Service 3.0

RP362: 8/17/2011 5:21:13 PM - Software Distribution Service 3.0

RP363: 8/19/2011 5:36:06 AM - Software Distribution Service 3.0

RP364: 8/20/2011 7:44:59 AM - Software Distribution Service 3.0

RP365: 8/22/2011 6:00:54 AM - Software Distribution Service 3.0

RP366: 8/23/2011 6:37:42 PM - Software Distribution Service 3.0

RP367: 8/23/2011 9:22:50 PM - Software Distribution Service 3.0

RP368: 8/24/2011 8:37:20 PM - Software Distribution Service 3.0

RP369: 8/25/2011 6:00:38 AM - Removed Print to Fax

RP370: 8/26/2011 5:41:44 AM - Software Distribution Service 3.0

RP371: 8/27/2011 9:40:54 AM - Software Distribution Service 3.0

RP372: 8/28/2011 10:32:38 AM - Software Distribution Service 3.0

RP373: 8/30/2011 8:31:08 AM - Software Distribution Service 3.0

RP374: 8/30/2011 9:57:24 AM - Installed Windows Internet Explorer 8.

RP375: 8/30/2011 9:58:41 AM - Software Distribution Service 3.0

RP376: 8/30/2011 10:15:01 AM - Installed Windows Internet Explorer 8.

RP377: 8/31/2011 6:16:34 AM - Software Distribution Service 3.0

RP378: 8/31/2011 5:52:39 PM - Software Distribution Service 3.0

RP379: 9/1/2011 6:21:59 PM - Software Distribution Service 3.0

RP380: 9/2/2011 6:57:46 PM - System Checkpoint

RP381: 9/3/2011 5:22:24 AM - Software Distribution Service 3.0

RP382: 9/4/2011 12:51:00 PM - Software Distribution Service 3.0

RP383: 9/5/2011 12:39:11 PM - Printer Driver Microsoft Office Document Image Writer Installed

RP384: 9/6/2011 5:54:23 AM - Software Distribution Service 3.0

RP385: 9/7/2011 6:23:12 AM - Software Distribution Service 3.0

RP386: 9/7/2011 5:51:01 PM - Software Distribution Service 3.0

RP387: 9/8/2011 8:45:12 PM - Software Distribution Service 3.0

RP388: 9/10/2011 7:19:36 AM - Software Distribution Service 3.0

RP389: 9/11/2011 7:21:32 AM - System Checkpoint

RP390: 9/11/2011 12:41:56 PM - Software Distribution Service 3.0

RP391: 9/12/2011 5:37:22 PM - Software Distribution Service 3.0

RP392: 9/13/2011 6:41:27 PM - Software Distribution Service 3.0

RP393: 9/14/2011 6:27:41 AM - Software Distribution Service 3.0

RP394: 9/15/2011 5:53:57 AM - Software Distribution Service 3.0

RP395: 9/16/2011 5:39:51 PM - Software Distribution Service 3.0

RP396: 9/18/2011 8:43:12 AM - Software Distribution Service 3.0

RP397: 9/19/2011 5:42:49 PM - Software Distribution Service 3.0

RP398: 9/20/2011 5:49:05 PM - System Checkpoint

RP399: 9/21/2011 5:54:00 AM - Software Distribution Service 3.0

RP400: 9/22/2011 6:10:13 AM - System Checkpoint

RP401: 9/22/2011 5:44:29 PM - Software Distribution Service 3.0

RP402: 9/23/2011 6:21:10 PM - System Checkpoint

RP403: 9/25/2011 9:11:35 AM - Software Distribution Service 3.0

RP404: 9/26/2011 6:08:26 AM - Software Distribution Service 3.0

RP405: 9/27/2011 2:22:47 PM - Software Distribution Service 3.0

RP406: 9/27/2011 7:53:43 PM - Software Distribution Service 3.0

RP407: 9/28/2011 6:21:04 PM - Software Distribution Service 3.0

RP408: 9/29/2011 6:24:17 PM - System Checkpoint

RP409: 9/30/2011 5:45:47 AM - Software Distribution Service 3.0

RP410: 10/1/2011 8:16:11 AM - Software Distribution Service 3.0

RP411: 10/3/2011 5:57:15 AM - Software Distribution Service 3.0

RP412: 10/3/2011 6:57:54 PM - Removed Adobe Reader X (10.1.1).

RP413: 10/4/2011 5:35:54 PM - Software Distribution Service 3.0

RP414: 10/5/2011 6:16:17 PM - System Checkpoint

RP415: 10/6/2011 5:41:09 PM - Software Distribution Service 3.0

RP416: 10/6/2011 7:20:04 PM - Software Distribution Service 3.0

RP417: 10/7/2011 6:00:06 AM - Software Distribution Service 3.0

RP418: 10/7/2011 6:08:17 AM - Software Distribution Service 3.0

RP419: 10/8/2011 5:10:33 PM - Software Distribution Service 3.0

RP420: 10/10/2011 6:03:59 AM - Software Distribution Service 3.0

RP421: 10/10/2011 6:54:04 PM - Installed Adobe Reader X (10.1.1).

RP422: 10/11/2011 5:52:36 PM - Software Distribution Service 3.0

RP423: 10/12/2011 6:04:59 PM - Software Distribution Service 3.0

RP424: 10/12/2011 6:34:27 PM - Software Distribution Service 3.0

RP425: 10/14/2011 6:07:47 AM - Software Distribution Service 3.0

RP426: 10/15/2011 7:59:42 AM - Software Distribution Service 3.0

RP427: 10/17/2011 6:00:06 AM - Software Distribution Service 3.0

RP428: 10/18/2011 5:50:28 PM - Software Distribution Service 3.0

RP429: 10/20/2011 6:03:32 AM - Software Distribution Service 3.0

RP430: 10/21/2011 2:01:06 PM - Software Distribution Service 3.0

RP431: 10/22/2011 2:19:05 PM - Software Distribution Service 3.0

RP432: 10/24/2011 5:32:30 AM - Software Distribution Service 3.0

RP433: 10/25/2011 5:59:25 AM - Software Distribution Service 3.0

RP434: 10/27/2011 6:18:00 AM - Software Distribution Service 3.0

RP435: 10/28/2011 6:14:41 AM - Software Distribution Service 3.0

RP436: 10/28/2011 4:03:43 PM - Software Distribution Service 3.0

RP437: 10/31/2011 5:52:25 AM - Software Distribution Service 3.0

RP438: 11/1/2011 5:55:22 AM - Software Distribution Service 3.0

RP439: 11/2/2011 6:03:27 AM - Software Distribution Service 3.0

.

==== Installed Programs ======================

.

32 Bit HP CIO Components Installer

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.4)

avast! Free Antivirus

Banctec Service Agreement

Broadcom Management Programs

BufferChm

Camera Access Library

Camera Support Core Library

Camera Window DS

Camera Window DVC

Camera Window MC

Canon Camera Access Library

Canon Camera Support Core Library

Canon Camera Window DC_DV 5 for ZoomBrowser EX

Canon Camera Window DC_DV 6 for ZoomBrowser EX

Canon Camera Window DSLR 5 for ZoomBrowser EX

Canon Camera Window MC 6 for ZoomBrowser EX

Canon MovieEdit Task for ZoomBrowser EX

Canon PhotoRecord

Canon RAW Image Task for ZoomBrowser EX

Canon Utilities PhotoStitch 3.1

Canon ZoomBrowser EX (E)

D110

Dell Digital Jukebox Driver

Dell Media Experience

Dell Networking Guide

Dell Picture Studio - Dell Image Expert

Dell Solution Center

DellSupport

Destinations

DeviceDiscovery

Dropbox

DVDSentry

ESET Online Scanner v3

GPBaseService2

Help and Support Customization

Hewlett-Packard ACLM.NET v1.1.0.0

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows Internet Explorer 7 (KB947864)

Hotfix for Windows Media Format SDK (KB902344)

Hotfix for Windows Media Format SDK (KB910998)

Hotfix for Windows XP (KB2158563)

Hotfix for Windows XP (KB2443685)

Hotfix for Windows XP (KB2570791)

Hotfix for Windows XP (KB2633952)

Hotfix for Windows XP (KB2756822)

Hotfix for Windows XP (KB915865)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB954550-v5)

Hotfix for Windows XP (KB961118)

Hotfix for Windows XP (KB970653-v3)

Hotfix for Windows XP (KB976098-v2)

Hotfix for Windows XP (KB979306)

Hotfix for Windows XP (KB981793)

HP Customer Participation Program 14.0

HP Imaging Device Functions 14.0

HP Photo Creations

HP Photosmart D110 All-In-One Driver Software 14.0 Rel. 7

HP Smart Web Printing 4.60

HP Solution Center 14.0

HP Update

HPAppStudio

HPDiagnosticAlert

HPProductAssistant

HPSSupply

IB Updater Service

Intel® 537EP V9x DF PCI Modem

Intel® Extreme Graphics Driver

Internet Explorer Default Page

Jasc Paint Shop Photo Album

Jasc Paint Shop Pro 8 Dell Edition

Java 7 Update 9

Java Auto Updater

Juniper Citrix Services Client

Juniper Networks Host Checker

Juniper Networks Secure Application Manager

Juniper Networks, Inc. Setup Client

Juniper Networks, Inc. Setup Client Activex Control

Learn2 Player (Uninstall Only)

Malwarebytes Anti-Malware version 1.65.1.1000

MarketResearch

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2656353)

Microsoft .NET Framework 1.1 Security Update (KB2656370)

Microsoft .NET Framework 1.1 Security Update (KB979906)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft Data Access Components KB870669

Microsoft Encarta Encyclopedia Standard 2004

Microsoft Internationalized Domain Names Mitigation APIs

Microsoft National Language Support Downlevel APIs

Microsoft Office 2003 Web Components

Microsoft Office File Validation Add-In

Microsoft Office Professional Edition 2003

Microsoft Picture It! Photo Premium 9

Microsoft Streets and Trips 2004

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Microsoft Works

Microsoft Works 2004 Setup Launcher

Microsoft Works 6-9 Converter

Microsoft Works Suite Add-in for Microsoft Word

Modem Event Monitor

Modem Helper

Modem On Hold

MovieEdit Task

Mozilla Firefox (3.0.10)

Mozilla Firefox 17.0.1 (x86 en-US)

Mozilla Maintenance Service

MSXML 4.0 SP2 (KB927978)

MSXML 4.0 SP2 (KB936181)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Network

Paint Shop Pro 7

PhotoStitch

PowerDVD

PS_AIO_07_D110_SW_Min

Qualxserve Service Agreement

QuickTransfer

RAW Image Task 2.2

RealPlayer Basic

Revo Uninstaller 1.94

Scan

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft Windows (KB2564958)

Security Update for Step By Step Interactive Training (KB898458)

Security Update for Step By Step Interactive Training (KB923723)

Security Update for Windows Internet Explorer 7 (KB2183461)

Security Update for Windows Internet Explorer 7 (KB2360131)

Security Update for Windows Internet Explorer 7 (KB2416400)

Security Update for Windows Internet Explorer 7 (KB2482017)

Security Update for Windows Internet Explorer 7 (KB2497640)

Security Update for Windows Internet Explorer 7 (KB2530548)

Security Update for Windows Internet Explorer 7 (KB2544521)

Security Update for Windows Internet Explorer 7 (KB2559049)

Security Update for Windows Internet Explorer 7 (KB928090)

Security Update for Windows Internet Explorer 7 (KB929969)

Security Update for Windows Internet Explorer 7 (KB931768)

Security Update for Windows Internet Explorer 7 (KB933566)

Security Update for Windows Internet Explorer 7 (KB937143)

Security Update for Windows Internet Explorer 7 (KB938127)

Security Update for Windows Internet Explorer 7 (KB939653)

Security Update for Windows Internet Explorer 7 (KB942615)

Security Update for Windows Internet Explorer 7 (KB944533)

Security Update for Windows Internet Explorer 7 (KB950759)

Security Update for Windows Internet Explorer 7 (KB953838)

Security Update for Windows Internet Explorer 7 (KB956390)

Security Update for Windows Internet Explorer 7 (KB958215)

Security Update for Windows Internet Explorer 7 (KB960714)

Security Update for Windows Internet Explorer 7 (KB961260)

Security Update for Windows Internet Explorer 7 (KB963027)

Security Update for Windows Internet Explorer 7 (KB969897)

Security Update for Windows Internet Explorer 7 (KB972260)

Security Update for Windows Internet Explorer 7 (KB974455)

Security Update for Windows Internet Explorer 7 (KB976325)

Security Update for Windows Internet Explorer 7 (KB978207)

Security Update for Windows Internet Explorer 7 (KB982381)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows Internet Explorer 8 (KB2544521)

Security Update for Windows Internet Explorer 8 (KB2586448)

Security Update for Windows Internet Explorer 8 (KB2618444)

Security Update for Windows Internet Explorer 8 (KB2647516)

Security Update for Windows Internet Explorer 8 (KB2675157)

Security Update for Windows Internet Explorer 8 (KB2699988)

Security Update for Windows Internet Explorer 8 (KB2722913)

Security Update for Windows Internet Explorer 8 (KB2744842)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB968816)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB975558)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player (KB979402)

Security Update for Windows Media Player 6.4 (KB925398)

Security Update for Windows Media Player 9 (KB917734)

Security Update for Windows Media Player 9 (KB936782)

Security Update for Windows XP (KB2079403)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2121546)

Security Update for Windows XP (KB2160329)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2259922)

Security Update for Windows XP (KB2279986)

Security Update for Windows XP (KB2286198)

Security Update for Windows XP (KB2296011)

Security Update for Windows XP (KB2296199)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360937)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2412687)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2436673)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Security Update for Windows XP (KB2476490)

Security Update for Windows XP (KB2476687)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479628)

Security Update for Windows XP (KB2479943)

Security Update for Windows XP (KB2481109)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2485376)

Security Update for Windows XP (KB2485663)

Security Update for Windows XP (KB2503658)

Security Update for Windows XP (KB2503665)

Security Update for Windows XP (KB2506212)

Security Update for Windows XP (KB2506223)

Security Update for Windows XP (KB2507618)

Security Update for Windows XP (KB2507938)

Security Update for Windows XP (KB2508272)

Security Update for Windows XP (KB2508429)

Security Update for Windows XP (KB2509553)

Security Update for Windows XP (KB2510581)

Security Update for Windows XP (KB2511455)

Security Update for Windows XP (KB2524375)

Security Update for Windows XP (KB2535512)

Security Update for Windows XP (KB2536276-v2)

Security Update for Windows XP (KB2536276)

Security Update for Windows XP (KB2544893-v2)

Security Update for Windows XP (KB2544893)

Security Update for Windows XP (KB2555917)

Security Update for Windows XP (KB2562937)

Security Update for Windows XP (KB2566454)

Security Update for Windows XP (KB2567053)

Security Update for Windows XP (KB2567680)

Security Update for Windows XP (KB2570222)

Security Update for Windows XP (KB2570947)

Security Update for Windows XP (KB2584146)

Security Update for Windows XP (KB2585542)

Security Update for Windows XP (KB2592799)

Security Update for Windows XP (KB2598479)

Security Update for Windows XP (KB2603381)

Security Update for Windows XP (KB2618451)

Security Update for Windows XP (KB2619339)

Security Update for Windows XP (KB2620712)

Security Update for Windows XP (KB2621440)

Security Update for Windows XP (KB2624667)

Security Update for Windows XP (KB2631813)

Security Update for Windows XP (KB2633171)

Security Update for Windows XP (KB2639417)

Security Update for Windows XP (KB2641653)

Security Update for Windows XP (KB2646524)

Security Update for Windows XP (KB2647518)

Security Update for Windows XP (KB2653956)

Security Update for Windows XP (KB2655992)

Security Update for Windows XP (KB2659262)

Security Update for Windows XP (KB2660465)

Security Update for Windows XP (KB2661637)

Security Update for Windows XP (KB2676562)

Security Update for Windows XP (KB2685939)

Security Update for Windows XP (KB2686509)

Security Update for Windows XP (KB2691442)

Security Update for Windows XP (KB2695962)

Security Update for Windows XP (KB2698365)

Security Update for Windows XP (KB2705219)

Security Update for Windows XP (KB2707511)

Security Update for Windows XP (KB2709162)

Security Update for Windows XP (KB2712808)

Security Update for Windows XP (KB2718523)

Security Update for Windows XP (KB2719985)

Security Update for Windows XP (KB2723135)

Security Update for Windows XP (KB2724197)

Security Update for Windows XP (KB2727528)

Security Update for Windows XP (KB2731847)

Security Update for Windows XP (KB2761226)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923689)

Security Update for Windows XP (KB938464-v2)

Security Update for Windows XP (KB938464)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951066)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951376)

Security Update for Windows XP (KB951698)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB953839)

Security Update for Windows XP (KB954211)

Security Update for Windows XP (KB954459)

Security Update for Windows XP (KB954600)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956391)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956841)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB957095)

Security Update for Windows XP (KB957097)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958687)

Security Update for Windows XP (KB958690)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960715)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961371)

Security Update for Windows XP (KB961373)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB968537)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB969898)

Security Update for Windows XP (KB969947)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971468)

Security Update for Windows XP (KB971486)

Security Update for Windows XP (KB971557)

Security Update for Windows XP (KB971633)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB971961)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973346)

Security Update for Windows XP (KB973354)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973525)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975561)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977165)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978251)

Security Update for Windows XP (KB978262)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979559)

Security Update for Windows XP (KB979683)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980218)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB980436)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981349)

Security Update for Windows XP (KB981852)

Security Update for Windows XP (KB981957)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows XP (KB982214)

Security Update for Windows XP (KB982665)

Security Update for Windows XP (KB982802)

Shop for HP Supplies

SmartWebPrinting

SolutionCenter

Sonic DLA

Sonic RecordNow!

Sonic Update Manager

Status

swMSM

Toolbox

TrayApp

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Windows Internet Explorer 7 (KB976749)

Update for Windows Internet Explorer 7 (KB980182)

Update for Windows XP (KB2141007)

Update for Windows XP (KB2345886)

Update for Windows XP (KB2467659)

Update for Windows XP (KB2541763)

Update for Windows XP (KB2607712)

Update for Windows XP (KB2616676)

Update for Windows XP (KB2641690)

Update for Windows XP (KB2661254-v2)

Update for Windows XP (KB2718704)

Update for Windows XP (KB2736233)

Update for Windows XP (KB2749655)

Update for Windows XP (KB951072-v2)

Update for Windows XP (KB951978)

Update for Windows XP (KB955759)

Update for Windows XP (KB955839)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971029)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

VC 9.0 Runtime

Verizon FiOS Activation

Verizon Help and Support Tool

Verizon Online Help & Support

Visual C++ 2008 x86 Runtime - (v9.0.30729)

Visual C++ 2008 x86 Runtime - v9.0.30729.01

Vz In Home Agent

WebFldrs XP

WebReg

Windows Genuine Advantage Notifications (KB905474)

Windows Genuine Advantage Validation Tool (KB892130)

Windows Media Format Runtime

Windows Media Format SDK Hotfix - KB891122

Windows PowerShell 1.0

Windows XP Service Pack 3

.

==== Event Viewer Messages From Past Week ========

.

12/6/2012 7:55:22 PM, error: Service Control Manager [7000] - The Microsoft Antimalware Service service failed to start due to the following error: The system cannot find the path specified.

12/6/2012 5:59:47 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.

12/5/2012 9:02:43 PM, error: Service Control Manager [7024] - The AVG WatchDog service terminated with service-specific error 3758161981 (0xE001003D).

12/4/2012 6:02:07 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2698023).

12/4/2012 6:00:54 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2656370).

12/3/2012 5:40:01 PM, error: Service Control Manager [7023] - The System Restore Service service terminated with the following error: Access is denied.

12/3/2012 5:40:01 PM, error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureActions with the following error: Access is denied.

12/3/2012 5:40:01 PM, error: Service Control Manager [7000] - The Microsoft Antimalware Service service failed to start due to the following error: The system cannot find the file specified.

12/3/2012 5:40:01 PM, error: Service Control Manager [7000] - The Automatic LiveUpdate Scheduler service failed to start due to the following error: The system cannot find the path specified.

12/3/2012 5:39:54 PM, error: SRService [104] - The System Restore initialization process failed.

12/3/2012 5:38:17 PM, error: Service Control Manager [7034] - The McciCMService service terminated unexpectedly. It has done this 1 time(s).

12/3/2012 5:38:17 PM, error: Service Control Manager [7034] - The Machine Debug Manager service terminated unexpectedly. It has done this 1 time(s).

12/3/2012 5:38:17 PM, error: Service Control Manager [7034] - The Canon Camera Access Library 8 service terminated unexpectedly. It has done this 1 time(s).

.

==== End Of File ===========================

============= FINISH: 19:01:30.90 ===============

Maniac · December 9, 2012

Step 1

Anti-Virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having three anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. Let's clean them.

Please download and run the following uninstaller tools:

http://download.avg.com/filedir/util/avgrem/avg_remover_stf_x86_2013_2706.exe

http://go.microsoft.com/?linkid=9775235

Next, run them one by one and follow the instructions.

Step 2

Please download AppRemover and save it on your desktop. Start the application and click Next and then select Clean Up a Failed Uninstall. Wait until AppRemover finishes scanning the computer and determines which security applications have elements installed. For some applications, AppRemover requires that you restart your computer to finish the uninstallation. If prompted, restart your computer before exiting AppRemover.

Finally, if you are not prompted, please restart your computer.

Step 3

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

In your next reply, post the following log files:

Junkware Removal Tool log
a new fresh DDS log

phillyjohn · December 10, 2012

Maniac,

Sorry for not getting back to you sooner, I will have logs for you, when I get home from work I must have missed something, I am not receiving updated notifications from forum

Thanks for your patience

Thank

Maniac · December 10, 2012

Thanks for letting me know!

phillyjohn · December 10, 2012

Maniac, FYI, I now have Bing opswat as my browser instead of Firefox ? & My Antivirus is still off

See logs

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.9.2

Run by John at 17:22:04 on 2012-12-10

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1509 [GMT -5:00]

.

AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

.

============== Running Processes ================

.

C:\Program Files\AVAST Software\Avast\AvastSvc.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Motive\McciCMService.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\system32\wdfmgr.exe

C:\Program Files\Canon\CAL\CALMAIN.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\WINDOWS\System32\DSentry.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\Verizon\McciTrayApp.exe

C:\Program Files\AVAST Software\Avast\avastUI.exe

C:\Program Files\DellSupport\DSAgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Documents and Settings\John\Application Data\Dropbox\bin\Dropbox.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\John\My Documents\Downloads\JRT.exe

C:\WINDOWS\explorer.exe

C:\WINDOWS\system32\notepad.exe

C:\Program Files\Verizon\McciBrowser.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\system32\svchost.exe -k DcomLaunch

C:\WINDOWS\system32\svchost.exe -k rpcss

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\System32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\System32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k hpdevmgmt

C:\WINDOWS\system32\svchost.exe -k HPService

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\System32\svchost.exe -k imgsvc

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com

uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7

uProxyOverride = <local>

uSearchURL,(Default) = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydsl/*http://www.yahoo.com

uURLSearchHooks: OPSWAT Toolbar: {930e0b10-6818-4828-86b0-07d60af809b6} - c:\program files\opswat\prxtbOPSW.dll

dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>

BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: DriveLetterAccess: {5CA3D70E-1895-11CF-8E15-001234567890} - c:\windows\system32\dla\tfswshx.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll

BHO: OPSWAT Toolbar: {930e0b10-6818-4828-86b0-07d60af809b6} - c:\program files\opswat\prxtbOPSW.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll

TB: OPSWAT Toolbar: {930e0b10-6818-4828-86b0-07d60af809b6} - c:\program files\opswat\prxtbOPSW.dll