Trojan.Agent.MRGGen keeps returning

[bdgstar]

I got a blue screen of death and ran Malwarebytes which found several infected files which it deleted.

Comuter worked fine for a while but now I keep getting the blue screen of death and keep getting a new infected svchost.exe file but not the other files. Everytime I delete it, it then reappears and crashes my computer after it works fine for 1day to a couple hours.

Memory Processes Detected: 1

C:\Windows\svchost.exe (Trojan.Agent) -> 1452 -> Delete on reboot.

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 4

C:\ProgramData\Microsoft\Windows\DRM\3F8B.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

C:\ProgramData\Microsoft\Windows\DRM\3FBB.tmp (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Users\Brian\AppData\Local\Temp\442F.tmp (Trojan.Agent.MRGGen) -> Quarantined and deleted successfully.

C:\Windows\svchost.exe (Trojan.Agent) -> Delete on reboot.

[Maniac]

Hello bdgstar and ! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
  

BACKDOOR WARNING

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

Help: I Got Hacked. Now What Do I Do?

Help: I Got Hacked. Now What Do I Do? Part II

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please let me know.

[Maurice Naggar]

@bdgstar

Are you still with us? Have you resolved your issue ?

[Maurice Naggar]

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