Unable to run - INFECTED

[groozy2]

I have an infected machine and it will not run Malwarebytes, HijackThis or ComboFix whether or not I change the name. I tried the name change fix (along with disabling the TDSSserv.exe hidden driver), but the driver is not listed.

Thanks in advance.

[extremeboy]

Hello.

Try running Combofix when renaming it BEFORE saving.

Download and Run ComboFix

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1

Link 2

Link 3

Refer to the page below for further instructions on running ComboFix. This includes installing the Recovery Console. Note that you do not need your Windows XP disk to install it.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Double click on Combo-Fix.exe & follow the prompts.

When finished, it will produce a open a report for you. Post back with it. It is at C:\ComboFix.txt.

Do not mouseclick the ComboFix window while it's running. That may cause it to stall.

Let me know how it goes.

With Regards,

Extremeboy

[extremeboy]

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding.

With Regards,

Extremeboy

[extremeboy]

Hello.

Due to Lack of feedback, this topic will be Closed, by a Moderator.

Please start a new thread in the Hijackthis-Malware Removal forum and post a new Hijackthis log if you require assistance again. Do Not PM me please as I need to leave soon and cannot continue to help you at that time frame.

This applies only to the original topic starter.

Everyone else please start a new topic in the Hijackthis-Malware Removal Forum.

With Regards,

Extremeboy